Van Dyke's Restorers Reviews 704

Worst customer service I have ever had. Missing a backplate from pkg with knob. They adamantly demand that I send them various pics from the order in order to give me what I ordered. Customer Service Rep put me on hold when I stated that this was ridiculous. I am referring to 1 pkg of 6 that I ordered. Cost was under $5 per pkg with $8 shipping. This is not worth the hassle. Will go without the 1 backplate.

took a while but I was fully credited my return. turns out the day I submitted it was the first day on the job for the employee. she handled my claim very professionally and satisfactorily. they have great products!

Don't e-mail a question , they don't read it, just send canned responses. I have asked a question, get a canned response, ask again, get a canned response. No one even reads them.

Beautiful item I ordered and shipping was fast

I Purchased some oil rubbed hinges and gate hardware and put it on my gate. In a short amount of time it began to show black run streaks and rust and cause damage to the wood on my gate. After this happened I looked up the product and read that those types of things can happen with the oil product. I re-ordered the black powder coated product to replace it with. After placing the order on 7/3 I found out that part of it would be backordered And not available until July 30. I called to find out when it would be shipped and found out that part was now backordered to August 30 and they were holding my whole order. Why no communication? I talked with someone who said they would split the order and ship the parts that were in stock now. Two weeks went by and nothing arrived. I called this week to find out what was happening and how I could get the parts that were in stock shipped to me. Someone told me they would check with a supervisor and get right back to me, again it’s been several days with no contact. I am very disappointed in both product and service. The icing on the cake is that I got a catalog in the mail today. It’s unlikely I’m going to order any more products until this is resolved.

Ordering was easy, a real person answered the phone when I called with a question. Everyone I spoke/emailed with were professional, friendly and helpful. When I left a message, my calls were returned promptly. Unfortunately the items I ordered did not work with my current project so I had to return them, but it was so easy! I will always look to Van Dyke's, you may pay more, but you get great customer service and their products are beautifully constructed and made to last another 100+ years!

I bought a latch (#02006027) which broke in less than a week, unfortunately I waited past the 30 day warranty to deal with it, so now I'm out of luck. Poor workmanship, and poorer company warranty. I don't think I will be ordering from them again, their loss.

absolutely perfect! just what we needed, this size was hard to find but of course van dyke's had it and it was high quality.

Product was delivered in a timely manner and was exactly what I expected. It met my intended usage perfectly. I would use them again if/when I am in need of an item from their product line.

Nice product, but the pieces are a bit different size.

The only store I could find that does curved glass and they did a great job it fit like a glove. Turned my grandmas cabinet back to its original look.

Good website, appreciated quality of products and good pricing.

Need to be more clear about processing time. Shipping timing made sense, but order took much longer to process than I thought. It was a home project, so I wasn’t too concerned about timing being off by about a week... will keep this in mind for future orders.

Orders have always arrived in good shape and in a timely manner. Always got what I ordered.

Products I ordered were just right and were delivered on time. Thank you.

service and shipping was good VERY DISAPPOINTED THAT EVERY ITEM I PURCHASED WAS MADE IN INDIA ! WE ARE AMERICANS AND SHOULD SUPPORT AMERICANS!!

Plenty of confusion as to who we were dealing with. They use multiple names. Once this confusion was cleared up the product arrived as advertised.

Horrible experience. Still don't have half my order.

I have always been very happy with Van Dykes service and products