vanfurniture.co.uk Reviews 69

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent materials and craftsmanship. Many people highlight the helpfulness and responsiveness of the staff, who provide first-class support throughout the ordering process and beyond. The delivery service is frequently mentioned as quick, efficient, and well-packaged, with orders arriving on time. However, some customers were dissatisfied with specific issues, such as damaged or poorly made parts, and cushions that were odd sizes. A few other people also felt that the packaging was dismal, leading to bent wood, and some reported missing pre-drilled holes or issues with sliding sections catching.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the excellent quality,... See more

Quality

Consumers find quality to be positive. Many reviewers praise the excellent quality of the furniture,... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's helpfulness and... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently report that their orders... See more

Order

Reviewers express satisfaction with the ordering process. Customers praise the support received during... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service provided by Van Furniture was outstanding. Carla dealt with all our questions and provided first class support during the ordering process and helped with questions after we had collected... See more

Rated 5 out of 5 stars

I recently ordered side pods and a kitchen unit from vanfurniture.co.uk for my camper conversion, and I’m genuinely impressed. The quality of the materials is top-notch—solid plywood, well-finishe... See more

Rated 5 out of 5 stars

Purchased a U Shape from these guys. Order was fulfilled within the timescale. The Kit was beautifully packaged and delivered very efficiently on a day of my choice. The quality of the wood, work... See more

Rated 5 out of 5 stars

Great communication. Prompt replies to my initial queries and sent me extra dimensions and images. Lead time was quick and my campervan furniture was delivered well protected. The furniture itself is... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

69 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

T5 U Shaped set up

I bought the full U Shaped set up in buffalo board last summer. All arrived on time and well packed. Theo and the team were really quick to respond to queries I had about assembly and what went were. First rate customer service. One year on and it still looks great. Very pleased. Would recommend.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Kombi Pod Amazing

The quality of the kombi pod I bought is amazing! It came well packaged and the instructions were clear amd easy to follow. I emailed them after I made a mark on the product and they have been unbelievably amazing st sorting it for me. Couldn't recommend enough!!

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality stuff with excellent customer service

Great quality, well thought out and hardwearing furniture for vans. Had an issue with items damaged in transit and vanfurniture were great at resolving. Been using the kit for a year now and it’s great stuff. The u shaped hardware is the best solution for space in a wee T5 and can’t fault it!

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

🌟🌟🌟🌟🌟

🌟🌟🌟🌟🌟 Where do I start? Excellent service from start to finish. Made picking it a breeze and explained fitting and even helped get the kit into the van and explained what needed done. I had an issue with my DIY skills and they resolved this with no questions asked. Not alot of company’s around these days like van furniture.
Also the kit for my t5 is absaloutly brilliant. Would highly recommend. Really went above and beyond for us! Can’t praise them enough!

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great Product Great Customer Service

Product is well made with easy assembly instructions.
I received great customer service from Carla.
I actually made a mistake with my measurement's, but she was very helpful and resolved the issue without any hassle or cost.
I would defiantly recommend them and would use them again.

February 14, 2025
Unprompted review
Rated 1 out of 5 stars

No customer service …

Been trying for near 2 weeks to place an order ; no phone number and refuse to phone back.
Want give any measurments and say its not possible to give any details on how or if the kit can be amended to fit a Renault Traffic SWB
It appears they just want you send money and they will send out what they want and thats it , no service at all.
The reply is not true , Seem to over look the fact that i asked last week for a phone back and the measurments requested have not been forwarded ie depth and hight of wheel arch cut out to know it would fit in a Nissan Primaster. I asked about the glue used in the plywood, not answered so no idea on the grade or if waterproof. Why would they no answer such a question, is it uneasonable to ask!! The business has no phone number .

October 23, 2024
Unprompted review
vanfurniture.co.uk logo

Reply from vanfurniture.co.uk

Emailed back in quick succession, answering the questions addressed and sharing dimensions as requested. Another message left yesterday afternoon not long before closing, planning to call this morning and now have seen a one star review from someone that has not even placed an order with us!

Asking for bespoke work and alterations that we do not offer to which upon helping further was met back with, " Got it, not interested"... Not someone we would want to do business with.

Rated 5 out of 5 stars

Value for money! 5 Star

Value for money! Very quick delivery and very easy to assemble. I ordered U shape Kit. Highly Recommended.

October 21, 2024
Unprompted review
vanfurniture.co.uk logo

Reply from vanfurniture.co.uk

Thank you for your review :)

Rated 2 out of 5 stars

Misleading information on web site poor finishing

I purchased a kitchen from Van Furniture, on the web site it states
‘We have developed our own unique cabinet design as a great alternative to the typical push fit edging, our cabinets are made from the highest quality laminated 15mm ply giving a stunning, contemporary live ply edge. Edges can be polished with a wax or Osmo oil to give a truly beautiful finish unlike anything else on the market.’
In reality the edging is no better than rough sawn timber and totally unfinished with parts of the ply layers missing so it looks very cheap. When I contacted them they sent me links to other information on their website, under terms, which still doesn’t prepare you for the poor quality of finishing of the product.
another issue it the door catches the catch surrounds are very loose when fitted, their explanation of this was:
‘ With the Push catch rosettes we have purposefully made the aperture for these ever so slightly larger to compensate for any variations in the cut as too small would be a bigger issue for this. Many people do use glue however we have found a better method to be wrapping some PTFE or even masking tape around the rosette , trimming off any excess which then will then allow for a snug fit.’

Also some of the fitment for the VW LWB van are not accurate it appears they elongate the SWB to the LWB without due thought to the fitment.

When you get over these issues the kitchen is very nice.

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Caravelle T5 sliding bed

Ordered a sliding bed for my Caravelle T5. Delivered after approx 4 weeks. I then sanded and varnished the panels, and assembled everything as per instructions. Realised (once assembled) that the end panels would not fit over my wheel arches and contacted Van Furniture for advice. After a few emails, Theo sent out replacement panels free of charge. Excellent customer service! The product is well thought out and easy to assemble, I've had a lot worse experiences with kitchen cabinets! Very pleased, thank you. Would definitely recommend.

August 31, 2024
Unprompted review
vanfurniture.co.uk logo

Reply from vanfurniture.co.uk

Thank you for your review Mike :)

Rated 5 out of 5 stars

VW T5 LWB U-Bed System

Bought from these guys after doing a lot of research online at what packages would best suited for my 2004 LWB VW T5 camper conversion. I used Van Furniture mainly because of the easy to use website, where you can build up kits according to spec and vehicle type. Including surface finishes and nice little upgrades like extra draws etc. My chosen kit arrived promptly with full instructions and was no harder to build than an IKEA flat pack. Excellent quality U Bed system that looked exactly like the websites images and is sturdy enough and suitable to sleep on. Transformed the back of my van within a few hours. Couldn’t recommend more!

June 8, 2024
Unprompted review
Rated 5 out of 5 stars

5* product

5* product, excellent service.
Draw & bed units for our VW Caddy maxi.
In buffalo board, expensive but worth it!

May 13, 2024
Unprompted review
vanfurniture.co.uk logo

Reply from vanfurniture.co.uk

Happy to hear you're caddy pods are treating you well! Thnak you for your review.

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