vanfurniture.co.uk Reviews 69

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are genuinely impressed with the quality of the products, highlighting the top-notch materials, solid construction, and thoughtful design that makes assembly straightforward. The staff consistently receive praise for their exceptional support, quick responses, and willingness to go above and beyond to assist with questions and custom requirements. Reviewers frequently mention the efficiency of the delivery service, noting that orders often arrive quicker than expected, well-packaged, and within the promised timescales. However, some people experienced an ongoing nightmare with damaged parts, difficulties in getting replacements, and poorly made items, including cushions of odd sizes. There were also instances where packaging was dismal, leading to bent wood, and some pieces lacked pre-drilled holes, indicating poor quality ply. Additionally, a few customers noted issues with sliding sections catching, requiring personal adjustments to resolve.

What people talk about most

Product

People report positive experiences with product, highlighting the excellent quality, sturdy construction, and... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the excellent craftsmanship,... See more

Staff

Customers had positive experiences with staff, consistently praising their exceptional approach and... See more

Delivery service

Users describe positive interactions with delivery service, often highlighting that items were delivered on... See more

Order

Reviewers mention positive feedback about their order experience, often highlighting the helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service provided by Van Furniture was outstanding. Carla dealt with all our questions and provided first class support during the ordering process and helped with questions after we had collected... See more

Rated 5 out of 5 stars

I recently ordered side pods and a kitchen unit from vanfurniture.co.uk for my camper conversion, and I’m genuinely impressed. The quality of the materials is top-notch—solid plywood, well-finishe... See more

Rated 5 out of 5 stars

Purchased a U Shape from these guys. Order was fulfilled within the timescale. The Kit was beautifully packaged and delivered very efficiently on a day of my choice. The quality of the wood, work... See more

Rated 5 out of 5 stars

Great communication. Prompt replies to my initial queries and sent me extra dimensions and images. Lead time was quick and my campervan furniture was delivered well protected. The furniture itself is... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

69 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic company & product

Fantastic company & product. Arrived very quickly, excellent quality & very easy to assemble. Fantastic value for money. First time I used them on a VW caddy build & will defiantly use again, have recommended them to many friends. The next build, will order again & will even use their product to update my transporter when the time comes. Exceptional customer service. Do yourself a favour, use these guys, there are too many cheap products, that simply don't have this quality.

September 23, 2021
Unprompted review
Rated 1 out of 5 stars

Poor product, flashy website. Avoid!

Bought a whole furniture set for my camper. Unsanded, holes needed drilling out, sawdust still filled many of the cuts, rough edges, missing assembly instructions and I helpful staff. Wouldn't refund anything despite the poor and damaged condition it arrived in. Catches didn't fit in the only holes that were drilled. Waited two months for the kit and even then took months and months more to send the rest of the package. Would definitely either find another company or build my own next time. Website looks slick but service and product is subpar by far! Started calling multiple times after reviews elsewhere, felt very harassing and intimidating.

July 4, 2022
Unprompted review
Rated 5 out of 5 stars

Very happy with speaking to the Van…

Very happy with speaking to the Van Furniture team, customer service was helpful whenever I had questions. Always gave me clear, concise and informative answers. Keep up the great work!

May 16, 2022
Unprompted review
Rated 5 out of 5 stars

Great product, brilliant service

Lead time and delivery were exactly as communicated. Assembly was clear and simple. Build quality and finish are excellent.

The team are helpful and quick to respond, they even helped me out with a few extra pieces to adapt to my vans unusual shape.

100% recommend.

March 4, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I’ve bought several kits from Van furniture, from U-Shaped bed systems and full side Kitchen designs to smaller kits. With Van Furniture’s help my T5 made it to print in two national magazines and my current VW Crafter build is heading the same way. The quality of the materials and components used is second to none.
The guys in the office have always been helpful and accommodating to my business requirements. I would highly recommend Van Furniture to any of my customers and always recommend their products in my campervan builds.
DCD Transporters

November 16, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Darren

Fantastic service from Darren, viewed the u-shape bed layout in their demo van before purchasing. My order was delivered quicker than expected and we built it easy enough. Very pleased with my u shape interior

November 16, 2021
Unprompted review
Rated 1 out of 5 stars

Ive bought an unlaminted plain pull out…

Ive bought an unlaminted plain pull out bed. Took 4 and half hours to assemble. I had to drill my own holes (not joking, its written in the manual to grab a 6mm drill bit) for every single hole. 2 pieces were off they were too long so i had to cut them to size. There were 4 pieces on the pull out legs where i shouldve attached the sides with weak small little plastic blocks and very short screws. The bed itself was competely unsanded splintesrs and raw edges everywhere. Paid 310 pounds for it. It works but it scraped my floor already. Dont but from this company rather build your own bed. For this amount of money sand the bloody thing and drill the holes out.

May 12, 2021
Unprompted review

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