Vanguard Asset Management Ltd Reviews 

Spoke to Aneesa who was incredibly helpful and patient, explaining absolutely everything I needed. Wonderful experience!

Super helpful on the Live Chat. Great service!

Phone call meeting with Michael
I have just completed a drawdown application meeting with Michael and would like to express how happy I am with the entire process. Michael's guidance was clear and easy to follow and I felt like I was in good hands from start to finish.
Many thanks from a satified customer.

Great customer service from Vanguard. Edward was quick to reply and answered my query professionally and politely. Excellent service

Spoke to Aneesa today she has been absolutely professionally amazing had a patient of a SAINT dealing with me on a step by step idiots guide that was me I am so grateful to Aneesa for her help guidance and patience

I am new to Vanguard having just decided to combine my widely scattered private pension pots under one roof. I am 74, so I could not see much point in an annuity, most of which would have ended up in the ever eager-mits of HMRC when I die. Mark from Manchester listened carefully to my particular circumstances, asked further questions for clarification, then laid out my options in detail. He also identified some actions that I might do well to avoid and confirmed that I had taken advice from PensionWise / IFA. The Vanguard app and website is undergoing rapid advances but I was undeterred by this, because I had discovered early on, that their live chat and phone help both work very well with a minimum of queueing (!). Today, after having talked things through with my wife, I will apportion the new consolidated pot to various secure destinations, starting with a 25% tax free sum, which will buy us our first ever camper van. Happy days.

Really pleased with the experience I’ve received from Vanguard, over the years. The platform is simple, easy to use and perfect for anyone who is new to investing or wants a hassle free solution to investing.
Shout out to Ahmed, who was really helpful on the call earlier.

The support team, in particular Luke and Monica were very supportive and knowledgeable. I had a tricky issue to resolve, which they did seamlessly. Contact was fast and regular so I had confidence that I was being looked after. Thank you both so much, taking the stress out of the situation has meant a lot to me, bravo!

Clear and easy to understand pensions advice. Very helpful.

So I was having trouble logging into my account as I had a number change. I waited literally 2 mins when I called and got transferred to Ahmed. He was genuine and really helpful. He walked me through everything and done the necessary changes needed (security checks and all that stuff) and everything was complete in under 10 mins which I did not expect. The people at Vanguard are great and highly mannered and I would recommend this broker to anyone wanting to invest into the platform. Genuinely have no bad words to say. Brilliant.

I have been a vanguard customer for a long time now. They are very amazinh in what they do. During my last phone call to them, Ahmed was very helpful with my queries, was professional, detailed, and support with respect qnd dignity of customer Vanguard. No regret being with them. Princewill

Ethel helped me to fix an error with one-off payments into my account. Despite my weeks of trying different things she managed to fix the issue within half an hour. She was incredibly kind and helpful, much appreciated. Exceptional customer service.

Nathan M did a great job helping today. He answered all my questions clearly and did everything I asked.

Called today to discuss an application regarding my account. I spoke with Luke explaining my needs. Luke listened very carefully and politely and was very patient. I didn’t expect the matter would be sorted now and then, but he did. Luke guided me through the maze and got me through in no time while being very professional and supportive throughout. Hurry all done and dusted in one short call. Great customer care & service demonstrated by Luke. Big thank you and very highly recommended.

Everyone is so helpful. Very satisfied with this company

Forgot password,username ,actual name !?! etc etc ,phone answered in good time by someone who spoke good English and went step by step thru the process with me so thanks Aneesa and Vanguard
Vanguard.co.uk

needed some pension advice and Zed provided clear and concise information that really helped me.

Excellent review of options available to me and areas to consider as part of the process of accessing my Tax free pension. A very thorough call delivered with professionalism and courtesy by Kamran. Delighted with the overall service from Vanguard and the people that represent the brand.

I sked a relatively complex question (for me) with regard to calculating and advising on return on my investment. I received back, very quickly, a most thorough and well structured reply that answered all my quieries. Leon, who replied, was most helpful and eloquent in his response. Most pleased.

Really good customer service. A special shout out to Edward from the Personal Investor Services team for clear, detailed responses to my questions.