Vanhallenmelbourne Reviews 183

Beware, my experience was delivery time, poor quality, the return process was not the address they told me for return in China. Poor fit .Do not hesitate, contact Fair Trading as I did.
Never again!!!!

Van Hallen Melbourne - you would think it is in Melbourne but is actually an overseas company. Delivery took 2 weeks. When it arrived, it was not like the picture online, the quality was much lower than expected. I have since found it online for significantly cheaper than what I paid. I could return for a full refund at my own expense, overseas, and paying customs fees or accept a 40% refund. They were nice to deal with but this does not negate all of the issues which could have been avoided with clear, consistent messaging about the company and its location. All in all, very disappointing. Lesson learned - won’t buy again from them and will be more careful checking the location of unknown brands before purchase next time.

If I could give negative stars I would.
I ordered jeans and a sweater. What arrived was a package of polyester with scans of jeans and a sweater.
The sizing was so far off.

So then I go to return to be told I can keep the items for 10%. Yuck. No thanks.
Okay full refund but return to China. Hmm. Refund policy states an address of Amsterdam. Business name says Melbourne.

Stay away from this company. The items are not what they look like.

SCAM COMPANY. Do not order any thing from this company it’s a scam. Cheap nasty junk posted from China. You will not get what you think you’re ordering. Their VAT number from the Netherlands is registered to a Media company. Nothing to do with them. They have been reported to Victorian consumer affairs and an investigation will take place into their false and misleading practices AVOID AVOID AVOID

Other than the customer service lady being lovely everything else about this company sucks. Nothing about this company is Australian. I Wish I had researched before making a waste of money purchase. Ordered shoes, took forever to arrive and they looks nothing like the picture. The quality is beyond terrible and the sizing is off too. To make it worse if, you wish to return the items you have to return them to china and cover the customs and international delivery fee. If I could give this zero stars I would.

I ordered https:// vanhallenmelbourne.com /collections/male-pants/products/ van-hallen-vintage-trousers-for-men?variant=50109922967899 in large. I am 5'10 and slim build. The size i received was tiny - waiste about 30 and came half way up my calf. Size large if you are a very small chinese person, which is by the chinese label where these people are actually lcoated, not melbourne

DO NOT ORDER FROM HERE NO MATTER WHAT. The images look good however, what you receive is quality worse than temu. It is just cheap Chinese shit that turns up. It is not worth your time or effort.

The returns process is worse despite offering full refund they have offered me a 10% refund or to buy anything for $10USD.

They are not an Australian company despite holding themselves out to be

Van Halen Melbourne, avoid at all costs. Talk about deceiving business. I ordered a jacket from Van Halen Melbourne only to be sent some substandard jacket which didn’t even resemble the one I thought I was buying. When I emailed to complain, I was told to send the jacket back to China, not where the business said it was located in its advertising. I did check its location. I thought it would be in Melbourne but I was surprised to see it was located in the Netherland. Well, even that was BS. I was told I had to send it back to China and they would not cover the international shipping costs etc. I paid $90 for this jacket. I could have got something way better on Temu. Just want to warn people about them. So sad people aren’t who they say they are. 😡😤🤬

Fake Chinese company! Do not shop here! The item was nothing like the pictures!

They are based in China not Melbourne. They lie about their products. This company is a total scam.

Like everyone! I thought it was a high quality and legit store, but when I saw the packaging I knew straight away it was not legit! The worst part is the size was way too small not even medium, then my wife laughed at me that I am scammed. I wanted to replace my Nautica jacket which I had for 10 years. I got disappointment and they offering extras discounts to buy more of their cheap stuff instead of a refund

Wish I had read reviews first!
They are from China not Melbourne.
Long shipping time, poor quality product, looks nothing like the website display. Now have to return this crap and pay international shipping and import duty.
Stay away! I will not buy anything online again!!!!
Customer service is shocking!

They are based in China and the clothes don’t even look the same to what they advertise and what they ship. Once shipped, then they tell you to send them back at your own expense but it’s actually them sending items that don’t match the picture.
Wouldn’t recommend this to anyone!

STAY AWAY!!! Cheap and nasty. Paid over a $100 for my partner jacket . First didn’t arrive for two weeks and then the quality is actually embarrassing.

Should be shut down

STAY AWAY!!! Corrupt business! DO NOT SHOP here. Another store ripping off other brands. Not even based in Australia. Also stay away from MOORE MELBOURNE and ELLE THE LABEL, run by the same people.

I ordered a set for my husband and just received it — the quality was terrible, not even worth $10! I’m very disappointed with the products you sell! It belongs in the trash!

Thought I was buying from a reputable company. They are based in the Netherlands not Melbourne. The quality is terrible; I had to complete the assembly of the overalls. The buckles aren't attached. Don't buy here

Quality👎🏽👎🏽👎🏽👎🏽
Price 👎🏽👎🏽👎🏽👎🏽
Sizing👎🏽👎🏽👎🏽👎🏽
Do not purchase!! Looks cheap but charges premium prices ..Wish I read reviews..Shame shame shame on you Van Hallen .. I just chose any date so do not say you cannot find an order under my user name..I wanted to pre warn others to steer clear from this business..

If I could give no stars, that would still be too many.
This is a deceitful, fraudulent company that intentionally misleads in terms of the materials used. The bag I purchased was advertised as leather (it was repeated numerous times across the ad). There is absolutely no leather present in the bag. They will offer you a refund of 10%, then 15% and 20% if you continue questioning. The bag isn’t worth $2… but unfortunately my time is - so they win again. I would not trust them to give the refund even if I did send it back. Having said that, I will report on as many sites as I can.