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Vape and Juice Reviews 415

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TrustScore 3.5 out of 5

3.7

Vaporizer Store
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See what reviewers are saying

Rated 5 out of 5 stars

Since I quit smoking I’ve only ever wanted to use good quality juices and the Heisenberg from vampire vape has been my go too. I’ve ordered from this company for many years and always helpful and grea... See more

Rated 5 out of 5 stars

Used this company for years, online and their shop (which is no longer open unfortunately). Always had superb customer service, and tried hard to keep my favourite juice in stock, gave great advice on... See more

Rated 1 out of 5 stars

Bought 2x 100ml e-liquid. Got a confirmation email then 2 days later got an email saying that I'd been refunded with no reason as to why seeing as they still had stock in what I'd ordered. Checked if... See more

Rated 5 out of 5 stars

I ordered the Athena Vape & juice after my partner got one The device itself is great - it draws well, the refillable pods are much better than disposable ones and the battery lasts all day (plus i... See more

Company details

  1. Vaporizer Store
  2. Electronic Cigarette Store

Information provided by various external sources

Established in 2013, Vape and Juice is a customer focused retailer with presence online and offline. We were the first in the industry to offer no minimum spend free shipping and the first to offer an incentive based plastics return scheme in our stores. We are fiercely independent and family run. We don't always get it right, but we always aim to fix it. Honest and considerate. That's Vape and Juice.

Contact info

3.7

Average

TrustScore 3.5 out of 5

415 reviews

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Rated 5 out of 5 stars

I adore this shop

I adore this shop! Fab staff and fab products. Always happy to help both online and in store. Also, the vape reward points are a great little bonus! Been a customer for over 2 years and you won't find better service anywhere else! Thank you Vape & Juice!!

January 13, 2021
Unprompted review
Rated 5 out of 5 stars

I brought a new vape for my husband for…

I brought a new vape for my husband for Christmas it was great value for money, very quick delivery and he absolutely loves it I will be purchasing some more products this week as his wants some new flavours for it would highly recommend this company

December 27, 2020
Unprompted review
Rated 5 out of 5 stars

Great juices as always

Great juices as always, quick delivery, great online chat and frequently flexible on price.

Oh! And cute cats, but that's a whole other story.

Highly recommended...

HO! HO! HO! HO! HO!
Even father Christmas shops here...

(Such a shame they still use DPD, the perfect way to ruin a great experience)

In response: DPD fail to deliver correctly almost 50% of my deliveries, Hermes may be slower but to be fair it works, and Royal mail may also be delayed but it will get delivered. DPD tracking has been proved time and time again to be a joke and once it passes the delivery time tracking just fails completely (it's a known bug they aren't fixing). You can't specify for goods to not be delivered to a neighbour, and where I live they frequently stop outside my building, take a photo and drive off, because it's just too much hastle for them to deliver to the 5th floor. Easier for them to deliver to a shop I don't have access to days later.

Don't get me wrong, I love Vape and Juice, great service, great liquids, best live chat around. I just don't see why I have to suffer DPD anymore, life is too short.

December 20, 2020
Unprompted review
Vape and Juice logo

Reply from Vape and Juice

Hi Simon,

DPD have the highest rate of completion out of all small parcel couriers at the moment. We do have Hermes as well, but they aren't as quick 98% of the time. Royal Mail are an embarrassment and I don't think you would shop with us if we had Yodel.

That leaves Amazon Prime, which we are actively looking into, but if you know of another we haven't considered we are always open to a recommendation :)

David

Rated 5 out of 5 stars

Brilliant company

Brilliant company, really quick delivery and always kept in the loop about the progress of order. Really nice product I use it and this company all the time. Its a pleasure to write this review for you. Keep up the good work.

December 6, 2020
Unprompted review

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