Since I quit smoking I’ve only ever wanted to use good quality juices and the Heisenberg from vampire vape has been my go too. I’ve ordered from this company for many years and always helpful and grea... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Used this company for years, online and their shop (which is no longer open unfortunately). Always had superb customer service, and tried hard to keep my favourite juice in stock, gave great advice on... See more
Bought 2x 100ml e-liquid. Got a confirmation email then 2 days later got an email saying that I'd been refunded with no reason as to why seeing as they still had stock in what I'd ordered. Checked if... See more
I ordered the Athena Vape & juice after my partner got one The device itself is great - it draws well, the refillable pods are much better than disposable ones and the battery lasts all day (plus i... See more
Company details
Information provided by various external sources
Established in 2013, Vape and Juice is a customer focused retailer with presence online and offline. We were the first in the industry to offer no minimum spend free shipping and the first to offer an incentive based plastics return scheme in our stores. We are fiercely independent and family run. We don't always get it right, but we always aim to fix it. Honest and considerate. That's Vape and Juice.
Contact info
Unit 33a Joseph Wilson Industrial Estate, CT5 3PS, Whitstable, United Kingdom
- 01227634090
- Online@vapeandjuice.co.uk
- vapeandjuice.co.uk
Top service as always
Easy website. Good quality products. Great service. Fast and FREE delivery.
October 11, 2020
Unprompted review
Great!
I’ve only been shopping with Vape and Juice since the start of lockdown in March but they’ve been my go-to ever since. Quick delivery every single time, cannot fault them in any way, massively recommended
October 8, 2020
Unprompted review
Been my go to shop for three years now
Been my go to shop for three years now. I remain loyal to these people because they earn my loyalty every time I shop. Totally first class outfit.
October 8, 2020
Unprompted review
Update
Update: After using Vape and Juice for the last few months now, I really cannot recommend them highly enough! Their range of products is brilliant and they always deliver very quickly.
They're now my number one go-to for all of my vaping supplies and on the one occasion where I had a small problem with my order, their customer service was absolutely brilliant!
10/10 Very highly recommended indeed!
September 27, 2020
Unprompted review
Customer service
Ordered a few products, had a slight issue with one so contacted Tom, very helpful. I was asked to return the item and have a new one on the way. Speed of response to emails was excellent.
September 22, 2020
Unprompted review
Came to know of this when lockdown…
Came to know of this when lockdown started and all the shops shut, ultra fast delivery, some nice discounts and very reasonable value with no hidden P&P or any other charges. Highly recommended !!
September 20, 2020
Unprompted review
Always had a great experience buying…
Always had a great experience buying from Vape and Juice, I enjoy their products and the customer service is second to none. There are plenty of shops in my area but will always use these guys now
September 20, 2020
Unprompted review
Bought something not it stock
I was annoyed at being allowed to add to my basket and buy something they didn't have in stock. No paypal so I had to wait 5 working days to get my money bank via bank transfer.
There were no issues with the refund but my first experience wasn't a great one.
September 16, 2020
Unprompted review
Reply from Vape and Juice
Hello Ady,
First of all, I'm sorry that you were unable to get the item you wanted and yes Paypal is a difficulty for many vape/CBD retailers. Fewer and fewer retailers even who just sell vape products will be able to do so soon with Paypal as mentioned in the media recently.
I respect you for highlighting that there were no issues with the refund aspect and for that I am hugely grateful. I want to make it up to you to show you we do try to go the extra mile.
If you don't mind, I will be dropping you an email with a little something on us to say sorry for the stress.
David | Vape and Juice
Great Vape shop
This is the only place I have been able to by coils for my vape that are always good quality. Good family business
September 15, 2020
Unprompted review
5 stars from me
great customer service very helpful via the web chat on the vape and juice website and speedy delivery top marks from me :)
September 14, 2020
Unprompted review
Great support
I bought a new vape and the coil was faulty. George on chat sorted this out straight away with no hassles. Really happy with the service and love my new vape 😀
September 11, 2020
Unprompted review
Really great company to deal with…
Really great company to deal with excellent products with fast delivery. If you need advice they are always happy to help thank you vape and juice keep up the great work x
September 10, 2020
Unprompted review
As always
As always, a pleasure to deal with Vape and Juice. Easy to use website and quick free delivery.
September 9, 2020
Unprompted review
I’ve used this company a few times…
I’ve used this company a few times because they have a wide variety of vape juices and the delivery is always prompt and quick. I would highly recommend this company.
September 6, 2020
Unprompted review
Great company
Great company, who always deliver on time, and always have my favourite juices in stock. Couldn't recommend them highly enough!
September 2, 2020
Unprompted review
Fantastic company …
Fantastic company I’ve been using this company for a long time and I Recently moved out of the area where the shops are so I now order online and I’ve never had a problem first class service
September 1, 2020
Unprompted review
Really great service and prices
Really great service and prices, if they stock the things you want I highly recommend this being the last vape store you ever need to look for! Always very prompt service, no issues with their products and George in their live chat is a real human being and not a chat bot!
Fantastic all around
August 26, 2020
Unprompted review
I was having trouble navigating the…
I was having trouble navigating the website to find what I needed so I clicked on the chat section and george was very helpful in helping me find the coils I needed for my vape excellent service would definitely recommend
August 26, 2020
Unprompted review
This company are just the best
This company are just the best. Any problems and they are on it and fixing it.
There web site is easy to navigate and ordering is easy.
They have a brilliant loyalty scheme and there staff are so knowlegable and friendly. This is the way to run a site!
August 26, 2020
Unprompted review
got a vape that stopped working after a…
got a vape that stopped working after a couple of weeks, sent it back after talking on phone but absolutely no response since.
Got sent 20x the wrong juice, complained but no response.Had to go to a different supplier. Still have all this juice I don't want...still no response
Useless customer service!
August 25, 2020
Unprompted review
Reply from Vape and Juice
Hello Andy,
I believe my colleague is already in touch with you on this matter. We got your email which we replied to on the 29th of July, we haven't had any replies to that email since.
As soon as we got your reviews we checked through our webchat to see if your email is in there and there was nothing either.
We had a look through the returns and there is nothing with your name and details appended on. We are looking to see if there is a return with no identification of order information on, as sometimes people return items with absolutely no information which as you can imagine, can create these problems, but so far nothing.
So I just wanted you to know that when we receive a contact, it's more than just one person who cares and we do care immediately.
Let's try and fix this for you + if you would like us to.
David | Founder
Vape and Juice
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.