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Vape At Door UK Reviews 607

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TrustScore 5 out of 5

4.8

Vaporizer Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and variety of products, often highlighting the competitive pricing and good value. Many people appreciate the fast and reliable delivery service, noting that orders arrive promptly and are well-packaged. The customer service is frequently described as fantastic, with consumers commending the helpfulness and quick responses from the team. However, some customers also noted occasional delivery delays, with a few experiencing longer waiting times than expected. A small number of reviewers reported receiving incorrect products or having issues with orders not arriving, and a few mentioned difficulties in contacting customer service to resolve these problems.

What people talk about most

Product

People report positive experiences with product, often highlighting the high quality and good value. Many... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising its speed and efficiency.... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and fantastic... See more

Price

Consumers find price to be positive, consistently reporting great, excellent, and cheap prices for good... See more

Based on these reviews

Rated 5 out of 5 stars

Since finding Vape at your door I've had excellent customer service! If by chance an item or flavour is not available (very rare) they WhatsApp to allow you to choose another allowing your order to b... See more

Rated 5 out of 5 stars

I have been using vape at door a while now and I won’t use any other company. Top vapes at cheap prices, excellent quality and products. Communication is excellent Iv never had a problem, if one of my... See more

Rated 5 out of 5 stars

The products have full descriptions and helpful advice before you buy. The products i have received have vwey satisfactory . Deluvery has aleays been prmopt and on time. Any queries or probkems have b... See more

Rated 5 out of 5 stars

I have been ordering from VAD for some time, I’ve never had any major issues, and the very minor one I had was put right almost immediately, without any fuss. Shout out to Dan He gives any query hi... See more

Company details

  1. Vaporizer Store

Written by the company

Discover unparalleled vaping ease with 'Vape at Door'! Your ultimate destination for a wide range of vaping products, all conveniently delivered to your door in the UK.

Contact info

4.8

Excellent

TrustScore 5 out of 5

607 reviews

5-star
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1-star

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic service

Fantastic service
I ordered a vape that was out of stock sadly but Dan was quick to respond and send me a new one and a replacement
Apart from that very happy with the service thank you

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Since finding Vape at your door I've had excellent customer service! If by chance an item or flavour is not available (very rare) they WhatsApp to allow you to choose another allowing your order to be delivered very quickly.
100% all round satisfaction!!

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

The products have full descriptions and…

The products have full descriptions and helpful advice before you buy. The products i have received have vwey satisfactory . Deluvery has aleays been prmopt and on time. Any queries or probkems have been quickly resolved by veey helpful staff.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Previously i ordered the same products and they were unable to complete the full order. They messaged me and communicated with me that there was an issue. We discussed other products and agreed on replacements and they arrived when they were meant to.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Respectful and helpful

Easy website to understand and although they did not have the product in stock what I wanted they messaged me and see if I wanted another product and even thought my other product cost more they compensated it because of product not being in stock thankyou would use this website again in future

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Resolution …

One of my parcels from has gone missing but they contacted me and r sending me out a new order witch is very kind of them over all I am please with the service

April 1, 2026
Unprompted review
Rated 2 out of 5 stars

Parcel never arrived

Parcel never arrived, even after paying for next day delivery. Dan, did a great job at informing me of what he could do to help after my parcel arrived yet couldn’t chase up royal mail to find my package and get it sorted. Not really your company’s fault but could have done better to help out a customer. Unfortunately i won’t return to use your website unless the parcel arrives eventually and i’ll take up the offer of free shipping and discounted price on a new order.

March 25, 2026
Rated 5 out of 5 stars

Superb company

Superb company, fast service, even swapped out a dud vape with no issues
I wouldn't use anyone else after 3 years of great service

March 16, 2026
Unprompted review

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