My normal vapes are fine it’s the extra ones I bought to try, no wonder they’re cheap as they’re disgusting and taste burnt . I’ll not be getting them ones again 😢
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Vapebig are an excellent company offering a good selection of vapes at very good prices.The vapes are a very good quality and value for money.The customer service is very good and a customer is kept f... See more
Company replied
Very user friendly! Easy to navigate and straight to the point, it has everything I need when purchasing vapes and accessories. You can even subscribe to get notifications when they have clearance sal... See more
Company replied
The order arrived quickly, was packaged with great care, and everything was exactly as described. It’s clear a lot of attention went into making sure everything was perfect. Customer service was a... See more
Company replied
Company details
- Vaporizer Store
- also in
- Electronics Store
- Health and Beauty Shop
- Online Marketplace
- Tobacco Shop
- Tobacco Supplier
Written by the company
At Vape Big, we believe vaping should be simple, affordable, and hassle-free. That’s why we’ve built our reputation as one of the UK’s leading online vape retailers, trusted by thousands of customers nationwide. We pride ourselves on offering the most competitive pricing online, ensuring you get unbeatable value on every order. From bestselling disposable vapes and e-liquids to advanced vape kits, pods, and coils, we stock the latest and most in-demand products from the industry’s top brands. Our catalogue is constantly expanding so you’ll always find fresh new flavours, devices, and deals right here. When it comes to service, speed matters. All orders are processed quickly with fast, reliable shipping across the UK, so you can enjoy your vape essentials without unnecessary delays. Whether you choose Royal Mail Tracked or express courier delivery, you can shop with full confidence that your order will arrive on time and securely packaged. Customer satisfaction is at the heart of everything we do. Our dedicated team is always on hand to help with product advice, order queries, or aftercare support. With Vape Big, you’re not just buying products—you’re joining a community built on trust, reliability, and unbeatable value. Shop smart. Shop Vape Big.
Contact info
Vape Big, 124 City Road, EC1V 2NX, London, United Kingdom
- support@vapebig.co.uk
- vapebig.co.uk
4.1
Great
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Service
Vapebig have a massive range of products, easy buy from start to check out. Received next day delivery with no issues. Keep up the good work guys!!
March 2, 2026
Unprompted review
Reply from Vapebig
Hi
Thank you so much for your great review!
We’re really glad you found our range easy to browse and that the ordering process was smooth from start to finish. It’s also great to hear your delivery arrived quickly with no issues
We truly appreciate your support and kind words—means a lot to the team!
Many thanks
Kind regards
Vape Big Team ⭐
The customer service was really good…
The customer service was really good and so was the product. Delivery was quick.’l
March 25, 2026
Unprompted review
Reply from Vapebig
Hi
Thank you for your kind review!
We’re really pleased to hear that you were happy with our customer service, products, and delivery. Your feedback means a lot to us
We look forward to serving you again soon!
Many thanks
Kind regards
Vape Big Team ⭐
Reply from Vapebig
Hi
Thank you for your kind review!
We’re really glad to hear you had a great experience and were happy with both our service and product quality. Your support means a lot to us
We look forward to serving you again soon!
Many thanks
Kind regards
Vape Big Team ⭐
I’m disappointed with my experience
I’m disappointed with my experience. I placed an order over a month ago (Order #54665) and initially reached out on March 7th regarding an issue. After waiting patiently, I finally received a response offering a refund — but since then, communication has completely stopped.
It’s now been weeks with no update, no resolution, and most importantly, no refund. Multiple attempts to follow up have been ignored, which is incredibly frustrating and unprofessional.
At this point, I feel completely let down as a customer. Poor communication and failure to follow through on a promised refund is unacceptable. I won’t be ordering again, and I would strongly caution others to think twice before purchasing.
Addition after a reply to my review!!!
I appreciate that you offered but I then received an email saying we are still looking into this refund, its not about me getting few quid back its frustrating when its been a month and you still looking into this refund not professional at all
February 27, 2026
Reply from Vapebig
Thank you for your feedback
We’re sorry to hear that you feel disappointed
however we would like to clarify the situation from our side
Your original order was fulfilled, and we have already processed a refund for the kit
Following this you informed us that you were not satisfied with the pod. Although this was not a fault on our part we agreed—purely as a gesture of goodwill—to also refund the pod.
This additional refund has been processed. As previously explained refunds can take 4–5 working days to appear in your account depending on your bank or payment provider
We understand that delays can be frustrating, but leaving negative reviews while the agreed resolution is still in progress is unexpected, especially as we have taken extra steps to support you beyond our standard policy
We kindly ask for your patience while the refund completes
Kind regards.
quick and good prices
quick and good prices, however on my order yesterday i cannot track it and this is the first time its happened and i got no email to say anything either which is odd
February 24, 2026
Reply from Vapebig
Dear Customer
Thank you for your kind feedback regarding our prices and service — we really appreciate it
We’re sorry to hear about the issue with tracking on your recent order. This is unusual and we apologise for any inconvenience caused. Please rest assured your order has been processed and tracking details should update shortly
If you’re still unable to track it please feel free to contact us and we’ll be happy to assist
Many thanks
Kind regards.
Order was refunded without a word
Order was refunded without a word. Upon me contacting selling I was advised that product was not in stock.
March 5, 2026
Reply from Vapebig
We sincerely apologize for any inconvenience caused
Unfortunately the item in your order became out of stock and to avoid delaying you further we issued a full refund immediately We understand that it would have been better to inform you beforehand and we truly apologize for the lack of communication
We appreciate you bringing this to our attention and will work to improve our communication in the future
Kind regards.
Excellent quality product and service.I…
Excellent quality product and service.I use this company for !most of my vape products and can honestly say their service is second to none with the best prices for postage and product with an easy to use website and you can always get help and advice. I would recommend this company to all without hesitation many thanks to the staff of the best company in the vape market in my opinion
March 5, 2026
Reply from Vapebig
Thank you so much for your wonderful review and continued support.
We are delighted to hear that you are happy with both our products and service. Knowing that you choose us for most of your vaping needs means a great deal to our team. We work hard to offer quality products, competitive prices, fast delivery, and helpful customer support, so it's fantastic to hear that this has been your experience.
Your recommendation and kind words are truly appreciated, and we will be sure to share your feedback with the team.
Thank you again for your loyalty, and we look forward to serving you for many years to come.
Kind regards.
Done an order of £36
Done an order of £36. Said it would be here in 2 working days, still have not received them 2 weeks later. I have emailed twice regarding the order but no answer from anyone. Terrible way to do business. Definitely do not recommend this place.
February 28, 2026
Unprompted review
Reply from Vapebig
Thank you for your feedback. We are very sorry to hear about your experience
We understand how frustrating it must be to wait longer than expected for your order, especially after being advised of a shorter delivery timeframe. We also apologise for the lack of response to your emails, as this is not the level of customer service we aim to provide.
We would like the opportunity to investigate this matter further and help resolve it as quickly as possible. Please contact us with your order details, and we will look into the status of your order and provide an update.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.
Kind regards.
Great service quick delivery would…
Great service quick delivery would recommend and will be using them again 👍
March 4, 2026
Reply from Vapebig
“Thank you so much for your kind words! We’re thrilled to hear you enjoyed our service and speedy delivery. We look forward to serving you again soon! 👍”
Amazing!
The order arrived quickly, was packaged with great care, and everything was exactly as described. It’s clear a lot of attention went into making sure everything was perfect. Customer service was also excellent—friendly, responsive, and helpful.
I would definitely order again. Highly recommend!
March 10, 2026
Unprompted review
Reply from Vapebig
Thank you so much for your wonderful review! ⭐
We’re really happy to hear that your order arrived quickly and that you were pleased with the packaging and the products It means a lot to us that you noticed the care we put into every order
We're also glad our customer service team could help and provide a positive experience
Your recommendation truly means a lot to us
We look forward to serving you again in the future Many thanks! 😊
Smooth ordering and quick shipping
Great experience ordering from this website. The selection of vapes and e-liquids was really good, prices were reasonable and the checkout process was smooth. My order arrived quickly and everything was well packaged. Will definitely be ordering again.
March 2, 2026
Unprompted review
Reply from Vapebig
Thank you for your kind review! 😊
We’re really pleased to hear that you had a smooth ordering experience and that your order arrived quickly It’s great to know you’re happy with our selection pricing and packaging
We truly appreciate your support and look forward to serving you again soon
Many thanks!
Customer service is excellent
Customer service is excellent! Orders are quick to arrive and offers are great!
March 11, 2026
Unprompted review
Reply from Vapebig
Thank you very much for your kind review! 😊
We’re delighted to hear that you’re happy with our customer service quick delivery and the offers we provide
Your support means a lot to us and we look forward to serving you again soon
Many thanks and kind regards!
Excellent service and great selection…
Excellent service and great selection would definitely shop here again
March 11, 2026
Unprompted review
Reply from Vapebig
Thank you for your kind review! 😊
We’re really pleased to hear that you’re happy with our service and the selection we offer
Your support means a lot to us and we look forward to welcoming you back again soon
Many thanks and kind regards!
Reply from Vapebig
Thank you for your great review! 😊
We’re really happy to hear that you had an amazing experience with us
Your support means a lot and we look forward to serving you again soon
Many thanks and kind regards!
They have everything you need at…
They have everything you need at affordable prices. If your looking for variety then this is the spot.
March 11, 2026
Unprompted review
Reply from Vapebig
Thank you for your wonderful review! 😊
We’re really pleased to hear that you’re happy with the variety of products we offer and our affordable prices
Your support means a lot to us and we’re glad you found everything you needed We look forward to serving you again soon
Many thanks and kind regards!
Quick delivery
Quick delivery,
Reasonable price 💯 very good service
I will definitely order again
Thank you 😊
March 3, 2026
Unprompted review
Reply from Vapebig
Thank you so much for your kind review! 😊
We’re really glad to hear that you’re happy with our quick delivery reasonable prices and service
Your support means a lot to us and we truly appreciate you choosing us We look forward to serving you again soon
Many thanks and kind regards!
Reply from Vapebig
Thank you for your great review! 😊
We’re really pleased to hear that you like our website and found our prices competitive
Your support means a lot to us and we look forward to serving you again soon
Many thanks and kind regards!
Steer Clear!
I placed an order 23rd February, for next day delivery. The items didn't arrive. I had to chase this order up, several times. I called, sent messages and emails. Eventually I was told, that my order had gone missing, and that they no longer held the stock to fulfill my order. Even though Vape Big, was still selling the stock, that wasn't available or in stock, to fulfill said order. This was 2nd March. I was offered to either, choose a different flavour, or a refund. Obviously I went with the refund option. I was informed, that it would take 3-5 days to appear in my account. Fast forward to 9th March, still no refund. I contacted Vape Big for the 15th time, since placing my order, this time by text message, and was informed, that as stated, when we spoke the day before, it would take 3-5 days. (We hadn't spoken, it was the week before). Obviously, because of amount people, that were/are chasing orders and refunds, the poor guy got confused. His response, when I informed him of this was, that he was confused and asked me to bear with him, I did bear with him, he didn't get back to me. A few hours later, I asked for an update, no reply... I called the next day, he told me he would call me back in 10 minutes, I was skeptical, as whenever he had said that, no call transpired. I then decided, enough was enough, and I filled a dispute with my bank, low and behold, not long after I this, I received a somewhat flustered, phone call from Vape Big, asking if I'd received my refund, as it had been sent, (it hadn't). Who also told me, that submitting a dispute, would mess up any refund. It didn't, as an hour later, after submitting my dispute, my bank issued a refund, NOT Big Vape. I wouldn't recommend this company, to anyone who would expect to receive an order. Be prepared for a very bad and drawn out experience if you do.
February 23, 2026
Unprompted review
Reply from Vapebig
Thank you for your feedback. We’re very sorry to hear about your experience and the frustration this situation has caused.
In cases where an order is reported lost, we are required to wait for the courier’s investigation to be completed before issuing a refund. Once the courier confirmed the outcome of the investigation, we initiated the refund on our side. As mentioned during our communication, refunds can take 3–5 working days to appear in your account after we process them, depending on your bank.
We would also like to sincerely apologise for the level of service you received while trying to resolve this. This is not the standard we aim to provide to our customers, and we fully understand how frustrating the delays and communication issues must have been.
As a gesture of goodwill and compensation for the inconvenience caused, we would like to offer to send you a replacement order completely free of charge. Please email us with the products you would like, and we will arrange to have them sent out to you at no cost at all.
Additionally, the director of the company will personally call you tomorrow to discuss this matter further and ensure everything has been properly resolved.
Once again, we apologise for the experience and appreciate you bringing this to our attention.
They haven’t sent me my order
They haven’t sent me my order. They sent me confirmation of my order when I purchased it and never contacted me again. I’ve contacted them multiple times via email to no reply. I try to call their help line and the number is not in operation. And now ironically they contact me asking to rate my experience with them.
February 28, 2026
Reply from Vapebig
Hi Andrew,
We have tried calling you numerous times and have been unable to get through. We have also checked any emails received from yourself and we cant seem to locate any at all. It seems unfair to leave us a negative review when you are not responding to us or even tried to reach us. We have checked your tracking and you missed delivery of your parcel on the 4th of March. You need to click on your tracking link and book a redelivery. Please reach out to us if you don’t have your tracking information and we will help you with this matter. Please in future do reach out to us before leaving negative reviews. Our support email is support@vapebig.co.uk. Usually emails are replied to within minutes. Thank you
Reply from Vapebig
Thank you for your kind review! We're really glad to hear everything arrived on time and that you were happy with the choice and service. We truly appreciate your support and look forward to serving you again!
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