My normal vapes are fine it’s the extra ones I bought to try, no wonder they’re cheap as they’re disgusting and taste burnt . I’ll not be getting them ones again 😢
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Vapebig are an excellent company offering a good selection of vapes at very good prices.The vapes are a very good quality and value for money.The customer service is very good and a customer is kept f... See more
Company replied
Very user friendly! Easy to navigate and straight to the point, it has everything I need when purchasing vapes and accessories. You can even subscribe to get notifications when they have clearance sal... See more
Company replied
The order arrived quickly, was packaged with great care, and everything was exactly as described. It’s clear a lot of attention went into making sure everything was perfect. Customer service was a... See more
Company replied
Company details
- Vaporizer Store
- also in
- Electronics Store
- Health and Beauty Shop
- Online Marketplace
- Tobacco Shop
- Tobacco Supplier
Written by the company
At Vape Big, we believe vaping should be simple, affordable, and hassle-free. That’s why we’ve built our reputation as one of the UK’s leading online vape retailers, trusted by thousands of customers nationwide. We pride ourselves on offering the most competitive pricing online, ensuring you get unbeatable value on every order. From bestselling disposable vapes and e-liquids to advanced vape kits, pods, and coils, we stock the latest and most in-demand products from the industry’s top brands. Our catalogue is constantly expanding so you’ll always find fresh new flavours, devices, and deals right here. When it comes to service, speed matters. All orders are processed quickly with fast, reliable shipping across the UK, so you can enjoy your vape essentials without unnecessary delays. Whether you choose Royal Mail Tracked or express courier delivery, you can shop with full confidence that your order will arrive on time and securely packaged. Customer satisfaction is at the heart of everything we do. Our dedicated team is always on hand to help with product advice, order queries, or aftercare support. With Vape Big, you’re not just buying products—you’re joining a community built on trust, reliability, and unbeatable value. Shop smart. Shop Vape Big.
Contact info
Vape Big, 124 City Road, EC1V 2NX, London, United Kingdom
- support@vapebig.co.uk
- vapebig.co.uk
4.1
Great
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vapebig
Thank you for your review! We’re glad you were happy with the fast delivery. We appreciate your support and hope to serve you again soon!
Got what I wanted and was delivered on…
Got what I wanted and was delivered on time thank you
May 6, 2026
Reply from Vapebig
Thank you for your kind review! We’re so happy to hear you got exactly what you wanted and that it arrived on time. Your support means a lot to us, and we look forward to serving you again!
Reply from Vapebig
Thank you for your great review! We’re delighted to hear you were happy with the fast delivery and great price. We truly appreciate your support and hope to serve you again soon!
Reply from Vapebig
Thank you so much for your amazing review! We’re thrilled to hear you were happy with the fast delivery. Your support truly means a lot to us, and we look forward to serving you again soon!
Reply from Vapebig
Thank you for your continued support and kind words! We’re delighted to hear you’re always happy with our excellent service and quick delivery. We truly appreciate your loyalty and look forward to serving you again soon!
Reply from Vapebig
Thank you for your wonderful review! We’re so pleased to hear you were happy with the value, customer service, and delivery service. Your kind feedback means a lot to us, and we look forward to serving you again in the future!
Poor Customer Service
I ordered some pouches and, after receiving no updates, contacted them five days later to ask where they were. Turns out they were out of stock the entire time. The refund is going to take another five days.
May 8, 2026
Unprompted review
Reply from Vapebig
We’re very sorry to hear about your experience and understand your frustration. Unfortunately, the item went out of stock unexpectedly, and we apologize for the lack of communication and delay in updating you. Your refund has been processed, and while bank processing times can take a few days, we understand this has been inconvenient. We truly appreciate your feedback and will use it to improve our service and communication going forward.
Reply from Vapebig
Thank you for your fantastic review! We’re delighted to hear you loved the products, found great value, and were happy with the super quick delivery. Your support means so much to us, and we can’t wait to serve you again soon!
Reply from Vapebig
Thank you for your wonderful review! We’re delighted to hear you were happy with our brilliant, fast, and efficient service. Your kind feedback means a lot to us, and we look forward to serving you again soon!
Failed to provide product ordered
Failed to provide product ordered. Was informed the following day at 5pm (after I had chased them for tracking - I was after the item urgently).
April 29, 2026
Unprompted review
Reply from Vapebig
Thank you for your feedback, and I’m really sorry for the inconvenience caused. I understand how frustrating this must have been, especially as you needed the item urgently and had to chase for an update
Unfortunately, we encountered an unexpected issue with stock availability, which led to the delay in notifying you. We should have communicated this sooner rather than waiting until you followed up, and I sincerely apologise for that
We’re reviewing our processes to ensure situations like this are handled more promptly and transparently in the future. If there’s anything we can do to make this right, please don’t hesitate to get in touch with us directly
Kind regards.
Very user-friendly and convenient
Very user-friendly and convenient. The layout makes it easy to browse and find products without any confusion. I also like the option to get updates on promotions. Overall, a reliable and enjoyable shopping experience.
April 8, 2026
Unprompted review
Reply from Vapebig
Thanks so much for your kind feedback!
We’re really glad to hear that you found the website easy to use and convenient to navigate. It’s great to know the layout and browsing experience worked well for you, and that you’re enjoying the promotion updates too.
We truly appreciate your support and look forward to serving you again soon.
Many thanks,
Kind regards.
Poor service
Order took 10 days to arrive even though advertised as 48hr tracked. When it did arrive an important item was missing meaning I couldn't use some of the other items received.
No communication from the vendor i.e.
Tracking number for the delivery
Notice of item being out of stock
Replies to my emails
Still awaiting refund for missing item. Will not be buying from this Company again.
April 20, 2026
Unprompted review
Reply from Vapebig
Hi
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. This is not the level of service we aim to provide
We sincerely apologise for the delay with your order and the missing item. We understand how frustrating this must have been, especially given the expectations set around delivery times. We’re also sorry for the lack of communication regarding tracking and your emails — this is something we are actively working to improve
Regarding your missing item and refund, we would like to resolve this for you as quickly as possible. Please contact us directly at [support@vapebig.co.uk] with your order number we will prioritise your case immediately
We value your feedback and are using it to improve both our delivery process and customer communication
Kind regards
VAPE BIG Team.
Good prices
Good prices, quick delivery, and helpful customer service. Everything went smoothly.
April 17, 2026
Unprompted review
Reply from Vapebig
Thank you for your kind feedback! We're really glad to hear that you were happy with our prices, delivery speed, and customer service. It's great to know everything went smoothly for you. We truly appreciate your support and look forward to serving you again!
I ordered from vape big on the 23rd of…
Avoid at all cost
I ordered from vape big on the 23rd of march was meant to be delivered on the 26th of march but was delivered to wrong address. I emailed vape big and they said that Royal Mail have said it was delivered correctly but if you look at the picture of where it was delivered it is the wrong front door. Vape big said they were going to appeal the Royal Mail but have now completely stopped responding. Really poor customer service. All I want is what I ordered.
March 27, 2026
Unprompted review
Reply from Vapebig
Thank you for your feedback. We are very sorry to hear about your experience and apologise for the frustration this situation has caused.
We understand your concerns regarding the delivery and appreciate that the proof of delivery image appears to show a different address. When an issue like this is reported, we must work with Royal Mail's investigation process, which can sometimes take longer than expected.
We sincerely apologise if our communication has not met your expectations. This is not the level of service we aim to provide. We would like the opportunity to resolve this matter for you and ensure that you receive the outcome you are expecting.
Please contact us again with your order details, and we will review the status of the Royal Mail claim and provide you with an update as soon as possible.
Thank you for your patience and understanding.
Kind regards.
Super customer service
Super customer service , after waiting to receive my order made contact and my issue was resolved in a matter of minutes, was contacted by vapebig immediately and delivery arrived as promised next day . Highly recommended and will use again .
April 1, 2026
Unprompted review
Reply from Vapebig
Dear Customer
Thank you so much for your kind words and for taking the time to leave us a review
We’re really pleased to hear that our team was able to resolve your issue quickly and that your order arrived as promised. Providing fast and reliable service is something we always strive for, so it’s great to know we met your expectations
Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future
Kind regards
VapeBig Team.
Great website for all vaping needs…
Great website for all vaping needs great prices and super fast delivery
February 27, 2026
Reply from Vapebig
Hi
Thank you so much for your kind review! We’re really glad to hear you’re happy with our prices and fast delivery. Your support means a lot to us, and we look forward to serving you again soon
Kind regards.
Excellent customer service
Excellent customer service. I had a query and their customer service team were really helpful and very fast in their responses. Fast and reliable delivery too
March 26, 2026
Unprompted review
Reply from Vapebig
Hi
Thank you so much for your kind words and for taking the time to share your experience. We’re really pleased to hear that our team was able to assist you quickly and that you were happy with both our service and delivery.
Your feedback means a lot to us and motivates us to keep providing the best possible experience for our customers
We truly appreciate your support and look forward to serving you again in the future
Kind regards
Vape Big.
Very user friendly
Very user friendly! Easy to navigate and straight to the point, it has everything I need when purchasing vapes and accessories. You can even subscribe to get notifications when they have clearance sales! Will be buying again!
March 27, 2026
Unprompted review
Reply from Vapebig
Hi
Thank you for your fantastic review!
We’re so glad to hear you found our site user-friendly and easy to navigate. It’s great to know our clearance notifications are helpful too! We really appreciate your support and look forward to your next order
Many thanks
Kind regards
Vape Big Team ⭐
Been ordering regularly
Been ordering regularly, Always Great service from start to finish, easy to order and receive on time.
March 27, 2026
Unprompted review
Reply from Vapebig
Hi
Thank you so much for your kind review!
We’re thrilled to hear that you’ve had a consistently great experience ordering with us and that everything from ordering to delivery has been smooth. Your continued support means a lot to us!
We look forward to serving you again soon
Many thanks
Kind regards
Vape Big Team ⭐
Great company to use
Great company to use. Quick replying to emails and even quicker delivery
great variety of products
friendly helpful knowledgeable staff
March 25, 2026
Unprompted review
Reply from Vapebig
Hi
Thank you so much for your fantastic review!
We’re really pleased to hear that you were happy with our quick responses, fast delivery, and wide range of products. It’s also great to know our team made a positive impression—your kind words mean a lot to us
We truly appreciate your support and look forward to serving you again soon!
Many thanks
Kind regards
Vape Big Team ⭐
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