Vape Cloud UK Reviews 270

Great prompt reply to email, really helpful guy phoned me apologising for delay even though when they gave me the tracking number they had dispatched my products on time and it was a Royal Mail delay.

I am very happy the liquids and hand sanitizer that i purchased from vape cloud.

Paid for next day postage-received a week later-fair play to Vape Cloud. Rang me personally to apologise and refunded postage.

Great service
Great ejuice
Would recommend

Amazing service !
Was a bit worried after reading some reviews on trust pilot but now they are under new management would definitely recommend. Great service and fast delivery. Will be ordering again very soon. Thank you Vape cloud.

Order no. 28840

Waiting on a response to my damaged item!

Had an email asking what is wrong and nothing since!

Come on guys this is ridiculous.

Edit: took far too long for a reply and I now have my money back.

Thanks very much for the waste of time!

Made an order to Paris where I was visiting. Placed Order Monday morning it arrived the following Monday,were I had left the hotel Sunday. My order didnt arrive in time and I had left! They should have International courier service made available instead of the unreliable domestic mail service!

Excellent service, order received on time and well packed

Ordered last Saturday, Monday debited funds from my account, a week later and no shipping confirmation or reply to email chasing. Avoid!

I am dissgusted :( My order is from Dec, 2nd 2019, they’ve send me Tracking no. Dec, 20th, but, according to tracking info, they still didn’t dispatch the package. I've try to contact them by mail, by FB message, but nobody reply. I think, this is not very honest...

Didn't give me a update on my purchase I ordered 13/12/19 still waiting on products to arrive I know it was christmas before even if they emailed me to let me know when it will be posted would've been fine

Order a week ago today. Still haven’t received my goods. I reached out and Mike promised me they would be sent out yesterday(monday) after giving me some speil about how hard its been for them and they are back up and running. Being the reasonable person i am i believed them and gave them a chance. So Monday came still no dispatch email and still saying unfulfilled on my account. Emailed yesterday evening and facebook message nothing.

Now turns out that they’ve blocked my email (stopped getting the automatic email, but got the auto email when sending off my other email address which has now also been blocked). Also my fb messages are no longer sending.

Cannot get through on the phone, blocked on email and fb so effectively they have over £120 of my money and i have nothing. Pretty much theft if you ask me. I raised a case with paypal to get their attention at first but now this has happened looks like i will be escalating much much further.

Used to order off vape cloud alot. My 6 monthly supply has now run out and i order again to have to deal with this! Absolutely disgusting attitude from them!

Now have to go and spend another £100 odd as an alternative. So ill be over £200 down. I want a refund immediately!

Do not buy from these guys if you actually want to get what you ordered.

I ordered my goods weeks ago and have been in contact with the shop to see where my goods are. I got one reply saying they would look into this. I ordered over £50 worth of goods that I didn’t receive and would like to know where they are. I understand they may have been closed over the Christmas period but I would like an explanation as to where my items are.

I’ve never used this site to order my goods and don’t think I will again

Despite repeated emails I still have not received my order from over 2 weeks ago company customer service is rubbish

very poor customer service. Eventually got my order. will not be using this company again.

Poor customer service

Being as I ordered over a week ago and still haven’t received my order every time I try to call no one answers and only had a couple of reply’s so I still don’t know what is happening

I used vapecloud exclusively during my first year vaping and used to get fantastic service from order to delivery. I think this was when you used dpd. I now use this shop less and less due to delivery times. I still get fantastic service from the shop side, but now I end up waiting for 5-7 days for a standard delivery.
It is this reason that I no longer exclusively, or even very often use vapecloud

Still haven’t received my order. Been over a week now.

Great products and prices. Shipping not as fast as many others with a 4 day overall turnaround but still a fantastic option for all your vaping product needs.