I have been using Vapekit for a few years and their efficiency has always been excellent. I recently encountered a problem with their ordering system not working ( due to a website changeover ) and I... See more
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See what reviewers are saying
Have been using this company for years & they were really kind recently in replacing a product so I wanted to shout from the rooftops in praising them & giving them justice for the service they provid... See more
Excellent range of products at good prices. Delivery is always prompt. After dozens of orders over the past couple of years, I had one small issue recently where they accidentally sent out a wrong ite... See more
Good prices, very fast free delivery and when they sent me the wrong flavour e-liquid recently, not only did they send the correct order pronto but I had a personal message apologising profusely.... See more
Company details
Written by the company
***************************************************************************** PLEASE NOTE, WE ARE NOT VAPEKITUK.CO.UK ***************************************************************************** They are a totally different company, nothing whatsoever to do with us. Please check your confirmation email to see who you purchased from. If you purchased from them please Google 'trustpilot vapekituk'. They have a separate Trustpilot page where you can leave a review. Please, please, please don't leave a review here as we have to waste hours trying to get them removed and it is exhausting dealing with Trustpilot's automated copy-paste responses. Thank you :-)
Contact info
Unit 103, 92 Oldfields Road, SM1 2NU, Sutton, United Kingdom
- 0203 870 4346
- support@vapekit.co.uk
- vapekit.co.uk
4.6
Excellent
121 reviews
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery Best price We'll buy again
June 7, 2024
Unprompted review
Excellent service
I have used Vapekit.co.uk for my vape fluids and coils over a number of years. They have always provided a first class service, quickly dispatching orders, often the same day. Problems are swiftly dealt with, I recently had a pack of five vape coils, two did not work. I informed vapekit of the problem and they immediately sent a replacement pack.
April 30, 2024
Unprompted review
I ordered methol liquid strength 3 an d…
I ordered methol liquid strength 3 an d they send me strength 6 to strong I cant cape it otherwise no other problems
June 4, 2024
Unprompted review
Reply from Vapekit
Hi Gerasimos
Further to our call the other day I'm just following up here to confirm a replacement order was created for you and the correct liquids will hopefully have already arrived. If not, they should be with you very soon.
Apologies again for the mix-up and thank you for your patience and understanding.
Thanks
Guy
Vapekit.co.uk
They are very prompt with delivery and…
They are very prompt with delivery and always arrive when they say. Also website very easy to use.
May 25, 2024
Unprompted review
Not something that happen's often
Order was placed last Thursday, arrived Friday so was very happy, but upon opening parcel was informed that 1 flavour on my order was out of stock & would be delivered asap. One week on & it still hasn't arrived.
I appreciate things like this & out of stocks happen, but it would have been better to have received a text/call/email offering an alternative if I didn't want to wait... I would have taken the option of a replacement & tried a new brand or flavour.
It's the first time it's happened, I hope it's going to remain a rare occurrence
May 30, 2024
Unprompted review
Great service
So quick and great price - no delivery fee !!!! Fantastic
May 16, 2024
Unprompted review
I understand the need to check for age…
I understand the need to check for age but this is usually done on the door step in my experience. Also it is important to give the customer the option to proceed to not. It is not helpful to ask for age confirmation after they have paid. The delay caused me to have to buy some oil locally until my order came and this was costly.
May 27, 2024
Unprompted review
Stupid website won’t verify you age so…
Stupid website won’t verify you age so you can’t pay
May 26, 2024
Unprompted review
Reply from Vapekit
Hi
Thanks for taking the time to leave us a review and I'm very sorry you had difficulty verifying your age. I'm slightly confused by your comments though as our age verification system runs in the background after you place an order and wouldn't stop you paying.
As Trustpilot don't supply us with your contact details, I'm afraid I've been unable to locate a pending order using just the name name you gave. We would however be very happy to help resolve any issues for you can can normally solve age verification queries quickly using our back-up system. Please send us a message on support@vapekit.co.uk and we'll be happy to help.
Best regards
Marc
Customer Support
Vapekit.co.uk
Great product and quick delivery
Great product and quick delivery, what's not to like!
April 16, 2024
Unprompted review
Delighted to find my brand in this…
Delighted to find my brand in this place. My shop discontinued it but here it was and so much cheaper. Arrived in good time. Excellent service.
April 15, 2024
Unprompted review
Excellent service
I've been Vapekit customer for more than 6 years. I couldn't be happier with the experience. Only once had wrong strength liquid delivered and the problem was solved efficiently and effectively.
April 3, 2024
Unprompted review
As usual easy to order on a well laid…
As usual easy to order on a well laid out site and very prompt delivery. Competitive prices. Always a good experience with this company.
April 1, 2024
Unprompted review
Super fast and reliable
The Vapekit website is easy to navigate and my order was delievered fast! Only took 2 days to get to me. Will definitely be ordering again from Vapekit!
March 28, 2024
Unprompted review
Great choice
Fast delivery and get what I need, very good with different choices....easy to order
March 31, 2024
Unprompted review
User friendly website,good prices and…
User friendly website,good prices and delivery
March 14, 2024
Unprompted review
Superb products and very speedy
Superb products and very speedy
Highly recommended this company
March 22, 2024
Unprompted review
I received my orders on time every time…
I received my orders on time every time usually next day
March 23, 2024
Unprompted review
Great company always very efficient
Great company always very efficient, easy website to use and a really fast delivery. Highly recommend.
March 21, 2024
Unprompted review
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