I have been using Vapekit for a few years and their efficiency has always been excellent. I recently encountered a problem with their ordering system not working ( due to a website changeover ) and I... See more
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See what reviewers are saying
Have been using this company for years & they were really kind recently in replacing a product so I wanted to shout from the rooftops in praising them & giving them justice for the service they provid... See more
Excellent range of products at good prices. Delivery is always prompt. After dozens of orders over the past couple of years, I had one small issue recently where they accidentally sent out a wrong ite... See more
Good prices, very fast free delivery and when they sent me the wrong flavour e-liquid recently, not only did they send the correct order pronto but I had a personal message apologising profusely.... See more
Company details
Written by the company
***************************************************************************** PLEASE NOTE, WE ARE NOT VAPEKITUK.CO.UK ***************************************************************************** They are a totally different company, nothing whatsoever to do with us. Please check your confirmation email to see who you purchased from. If you purchased from them please Google 'trustpilot vapekituk'. They have a separate Trustpilot page where you can leave a review. Please, please, please don't leave a review here as we have to waste hours trying to get them removed and it is exhausting dealing with Trustpilot's automated copy-paste responses. Thank you :-)
Contact info
Unit 103, 92 Oldfields Road, SM1 2NU, Sutton, United Kingdom
- 0203 870 4346
- support@vapekit.co.uk
- vapekit.co.uk
4.6
Excellent
121 reviews
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service
Won’t use any other
Prompt delivery
March 4, 2024
Unprompted review
Thank you so much 💓
Thank you so much 💓
Great customer service, very helpful and pleasant.
Super speedy delivery.
Great prices.
8 months into no smoking, you are very supportive.
March 4, 2024
Unprompted review
Good products
Good products, well priced, quick delivery. What more could you want
February 28, 2024
Unprompted review
Great company!
Been ordering from this company a good few years now and they are great. Always comes quickly, great prices and great quality products. Highly recommend!
February 26, 2024
Unprompted review
Satisfied customer
I could not have asked for more help from Guy…had a problem now resolved and so good to speak personally to someone. Have used Vapekit for a few years excellent fast delivery.Would 100% recommend.
February 21, 2024
Unprompted review
Quick delivery
Quick delivery. Cheaper than elsewhere. Definitely using these guys again.
February 8, 2024
Unprompted review
Great service
February 1, 2024
Unprompted review
Very Efficient & very quick at getting…
Very Efficient & very quick at getting the orders to the customers
January 30, 2024
Unprompted review
Highly recommended
Ive ordered two vape pens, four packets of coils and 20 vape juices, spread over two orders, so far. Quick delivery, quality products and cheap pricing. My new go to vape store. Highly recommended.
January 30, 2024
Unprompted review
Great customer service
Good prices, very fast free delivery and when they sent me the wrong flavour e-liquid recently, not only did they send the correct order pronto but I had a personal message apologising profusely.
Mistakes do happen but a genuine apology goes a long way - lots of other companies have forgotten this.
Would recommend.
December 5, 2023
Unprompted review
Excellent company, reliable service.
Been buying from this company for a couple of years now and never had any problems with them. Love that you can order online quickly and it’s free shipping if you spend £10 or more. Plus you earn credits every time you order which you can use to purchase products.
December 18, 2023
Unprompted review
Did not receive full order
I ordered 6 items from this company but only received 5 I phoned customer service up to be told the person who deals with this issue is unavailable and someone would phone me back but I won’t hold my breath first time ordering and feeling robbed
November 15, 2023
Unprompted review
Reply from Vapekit
Hi Chloe
I am sorry that we've not responded to this review before now as we don't actively monitor Trustpilot because we use Reviews.co.uk for our customers instead.
I've just checked through our email correspondence re: the missing item and believe everything was fully resolved to your satisfaction.
Apologies once again that there was a delay in receiving your full order and thank you for your patience.
Best regards,
Marc
Customer Support
Vapekit.co.uk
Fantastic service
Excellent range of products at good prices. Delivery is always prompt. After dozens of orders over the past couple of years, I had one small issue recently where they accidentally sent out a wrong item in my order. Just one quick email to their customer service and they had the correct item out to me on 24 hour tracked delivery the next day. Think about even how many big corporations can't or won't correct a problem that quickly or that efficiently. That's how good Vapekit are. Highly recommend this site for all your vaping needs.
September 28, 2023
Unprompted review
Juicy stuff.
Been using since the start of the year every two weeks or so. Always fast delivery, good price, and never had an order that was wrong. Simple website to use and I can order my juices and replacement coils in just a couple of minutes. I would recommend vapekit.co.uk to anyone.
January 1, 2023
Unprompted review
Sent wrong strength juice
Sent wrong strength juice, sent me 3x12mg bottles rather than 20mg juice and there's no way to contact them either, 12mg is no way strong enough for me.
August 18, 2023
Unprompted review
By far the best prices and great service
By far the best prices and the service is brilliant. I only ever use the first class mail service which is free when you spend over £10 and they dispatch very quickly so more often than not, the goods arrive the next day. Highly recommended.
March 17, 2023
Unprompted review
Online shopping perfection 🙏🏽
The best prices on the net, next day delivery, superb customer service. I wouldn’t shop anywhere else 🙏🏽🙏🏽
October 3, 2022
Unprompted review
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