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Review summary

Created with AI, based on recent reviews

Considering 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent delivery service, noting its speed and efficiency. Many people highlight the competitive pricing and the high quality of the products, often mentioning that they find the best deals here. The overall service, from ordering to communication, is frequently described as brilliant and reliable. However, some customers occasionally experienced issues with incorrect orders or items. A few people also felt that the company's dispatch and delivery promises, particularly for urgent or bulk orders, did not always align with their actual experience, leading to dissatisfaction with the order fulfillment process.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Service

Clients share positive opinions on service, consistently praising its speed, reliability, and overall... See more

Price

Reviewers consistently express satisfaction with the pricing, frequently highlighting competitive and... See more

Product

Consumers consistently express satisfaction with the product offerings. Many reviewers highlight the great... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered from Vapestorm for the last 12months. I always use Hangsen liquids & Vapestorm are consistently the cheapest & fastest delivery I've found on the web. There's always usually a little 5% o... See more

Rated 5 out of 5 stars

Absolutely amazing company. Have been ordering my liquid from here for about 3 years first on ebay then through the company themselves. Every order is perfect with quick delivery. Amazing customer ser... See more

Rated 5 out of 5 stars

I've dealt with vapestorm for years now at 2 different addresses and I can't fault them on anything. They are competitive on price with a good delivery time and they keep you informed throughout the p... See more

Rated 5 out of 5 stars

Having had a rip off experience from another company I ordered and emailed vapestorm.I explained that I would continually reorder from them if my experience was good from them.I haven't looked back ev... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I would not use this company again

I would not use this company again. I purchased 200 bottles of Crystal Vape Liquid, as they present themselves as wholesalers in the product description. I selected 24 hour delivery because we required the stock urgently.

By 4:20pm the following day, I received an email advising that items were out of stock. After agreeing alternative flavours, I contacted Stephen via WhatsApp to confirm dispatch, only to be told that further flavours were also unavailable.

At that point, we cancelled the order due to the lack of organisation. It is unacceptable to advertise wholesale quantities if you are unable to fulfil them. I also found Stephen’s communication to be unprofessional. He stated, “That’s right. We’re not able to dispatch 100 bottles of liquid overnight either,” which directly contradicts the 24 hour delivery option offered at the point of purchase.

They then proposed delaying dispatch or sending the order in parts, which did not meet our needs. If you are purchasing in bulk, I strongly recommend using a supplier that can reliably operate as a true wholesaler.

EDIT - Response

“Here at Vapestorm, we offer our customers same-day dispatch and free UK delivery when buying our Ske Crystal Nicotine Salt Juice. It sounds like a great offer so far.”

Unfortunately, this was not our experience. Communication from VapeStorm was poor throughout. At 4:20pm (the following day) we were informed that the Strawberry Burst flavour was out of stock. By 4:30pm we had selected alternative flavours, only to be told again at 6:30pm that additional flavours were unavailable, without any clarity on which ones.

At that point, we decided to cancel the order. While multiple deliveries had been mentioned, there was no clear breakdown of quantities or what would actually be supplied.

Fortunately, we have since sourced the same products from another supplier at a significantly lower price.

March 23, 2026
Unprompted review
Vapestorm logo

Reply from Vapestorm

We’re very sorry for the inconvenience caused, and we completely understand your frustration. We feel exactly the same when our own orders are delayed by a day or two due to items going on back order — we know how frustrating this can be, especially when the stock is needed urgently.

That said, we would like to clarify what happened with your order. Regarding the 200 bottles, we clearly advised that 100 of those bottles could be dispatched with a 2-day delay, whilst the remaining items would have arrived within the delivery timeframe selected at checkout without any issue.

We communicated this as promptly and transparently as possible and also offered alternative solutions, including flavour substitutions and split shipment options, to help accommodate your needs.

We’re sorry if the tone of communication did not meet your expectations, this was certainly not our intention, and we will take this on board to ensure a more professional experience going forward.

Thank you for your honest feedback; it is genuinely appreciated and helps us improve our service.

Rated 5 out of 5 stars

I have used Vapestorm liquids for the…

I have used Vapestorm liquids for the last 6 years. The delivery of my items are always on time and packaging is letter box friendly. I have also recomended friends to Vapestorm. Very reasonable prices too. Thank you Vapestorm.

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent supplier!

Excellent supplier! Great quality e-juice, fast & reliable delivery & excellent prices & deals! So pleased to have come across Vapestorm - highly recommended! x

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Ordering was easy

Ordering was easy, dispatched next business day, delivery by Royal Mail 3 days later. Product was exactly as ordered, packaged well and delivered undamaged. Would definitely order again.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

I have used this site regularly over…

I have used this site regularly over the last couple years because of their cheap prices & fast delivery.
I must now also compliment their after sales service. I recently had an order & only half was delivered. I contacted Vapestorm (Stephen), by WhatsApp & explained the situation. Within 24 hours I had not only received an apology, but my order was both sent & delivered. Fantastic service & I highly recommend this site.
Thankyou Vapestorm & keep up the good work 👍

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

I regularly order from Vapestorm

I regularly order from Vapestorm. They are second to none! Smooth, straightforward transaction and always quick delivery! They have the only vape juice I like and offer it as a multi pack at a very good price.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great vendor.

Easy to order website, great quality items and excellent value. Always dispatched and delivered promptly within days of order. Great service thank you.

February 12, 2026
Unprompted review

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