Varsity Tutors Reviews 12,578

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional qualities, highlighting their patience, knowledge, and ability to make learning engaging and effective. Many people found the user experience to be positive, appreciating the ease of getting started and the overall platform. The service is frequently described as a life-changer, with many consumers noting significant improvements in their or their children's academic performance and confidence. However, some customers also noted issues with the payment system, describing it as confusing and leading to unexpected charges. A few other people also felt that the customer service was difficult to reach for resolutions and that the platform itself had technical glitches, such as problems with audio and video during sessions.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise their tutors as knowledgeable,... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed frustration, citing deceptive... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the platform easy to understand... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express frustration with poorly trained... See more

Payment

Users describe negative interactions with payment. Many customers report misleading billing practices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Out tutor is great. The billing is confusing and they're very easy to get ahold of when you're signing up, the response is a wait when resolution is requested. I am very pleased with the lessons and... See more

Company replied

Rated 4 out of 5 stars

Great full-time tutor and had great experience with tutor on demand. Slight issue with getting email addresses and spelling of names correct. Not sure who did contact about one of the misspellings tha... See more

Company replied

Rated 4 out of 5 stars

First off, my daughter’s tutor Alan Wood was outstanding! VTs use if technology is impressive, including recording of sessions, AI session recap summaries, etc. however I find VTs policy of “use it o... See more

Rated 4 out of 5 stars

Tutor (so far) has been very helpful in prepping for SAT. The review online after the session is a great way fpr parents to keep informed.


Company details

  1. Educational Institution
  2. Association or Organization
  3. Class
  4. Private Tutor

About Varsity Tutors

Information provided by various external sources

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Varsity Tutors is an innovative education technology company that is revolutionizing how students and professionals learn. We focus on an individual’s needs and, through our state-of-the-art digital platforms, connect them to the best experts and personalized instruction to achieve any goal.

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Contact info

4.2

Great

TrustScore 4 out of 5

13K reviews

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Rated 1 out of 5 stars

I had a mistake and request info re…

I had a mistake and request info re tutoring, then I find a better tutor for my son and indicated Varsity I am no longer looking for tutoring, Jaime from Varsity on purpose keep calling very late in the night, early in the morning, during day, they are desperate calling too many times when I have clearly indicated via phone and in writing I don't need their services. I had reported this call as scam, I do not recommend this company for this lack of respect.

March 9, 2026
Unprompted review
Varsity Tutors logo

Reply from Varsity Tutors

Hi Raul - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at customer-experience@varsitytutors.com with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

Rated 5 out of 5 stars

I recommend

Very experienced Tutors, quick and easy to get help. Customer service representatives are very helpful and easy to reach. Platform feels very reliable.

March 8, 2026
Rated 2 out of 5 stars

Between canceled classes and not being…

Between canceled classes and not being rescheduled tutors not showing up and the amount of money you spend not worth it

March 8, 2026
Varsity Tutors logo

Reply from Varsity Tutors

Hi Jamie- Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

Rated 5 out of 5 stars

I couldn't be happier with the tutor…

I couldn't be happier with the tutor they setup for my daughter who was taking the pharmacy technician certification. Her tutor,Seth Austen was amazing. He was not only able to tutor her but gave her confidence that she has not had in the past with teachers. She has struggled with low confidence and I was amazed at the transformation I saw in my daughter who took her test last Friday and passed. He was amazing and worth every penny and for the first time I feel like my daughter really has gained lifelong confidence.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Just having the opportunity to learn…

Just having the opportunity to learn and have the slow take our time with everything and go to a pace that fits and get confidence in ourselves and around uncomfortable situations to communicate and make anything impossible to possible

March 7, 2026
Rated 5 out of 5 stars

Grateful

My tutor Heather was beyond amazing and was a significant help in me passing my NCLEX. she was a god send and words can't express how grateful I am for her.

March 1, 2026
Rated 1 out of 5 stars

INCESSANT SPAM CALLS TO ME AND TO FAMILY MEMBERS

I signed up for this for information to find a stats tutor in my area and quickly decided I would not be using them because they immediately started spam calling not only me (and way too early in the day for my schedule, as well as from different numbers so they can’t actually be successfully blocked) but also spam calling members of my family on the other side of the country —and I don’t even know how they got their phone numbers. So, if you want incessant spam calls to you and to people who didn’t even give their numbers to this business then go ahead—but to me that’s a huge red flag and absolutely unacceptable. Absolutely will not be using their services—I’ll just have to continuously block their many numbers that they call from unfortunately.

March 5, 2026
Unprompted review
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Reply from Varsity Tutors

Hi Meaghan! - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at customer-experience@varsitytutors.com with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

Rated 5 out of 5 stars

My tutor was great

My tutor was great. He was very knowledgeable, patient and very willing to answer my questions without making me feel awkward. He is very professional and personable as well as being very encouraging.

March 5, 2026
Rated 1 out of 5 stars

Predatory money-making machine , not an educational system.

The corporate entity behind Varsity Tutors is a predatory money-making machine. They hardly seem like folks to trust your childrens education with. After two years of loyalty, I purchased 16 hours last September for my child’s winter exams, having been assured by agents that hours do not expire (via Bright Horizons). I logged in this January to find every single hour gone.

Zero email notifications. Zero warnings. They simply wiped my account and claimed a "90-day expiration policy" that was never communicated. I navigated a maze of "escalated" cases that were closed without a word. When I finally spoke to a manager, Sajatha M, it was like talking to a low-grade, scripted AI. She offered zero empathy and zero solutions, essentially telling me my money was gone and I’d have to pay again if I wanted my child to have a tutor for exams. They are holding my child’s education hostage for a double-payment. Never again.

March 5, 2026
Unprompted review
Varsity Tutors logo

Reply from Varsity Tutors

Hi BF - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

Rated 5 out of 5 stars

My Tutor…

Jake is just an awesome individual to work with. He is so patient and understanding.HE HAS A VAST WEALTH OF KNOWLEDGE.

March 2, 2026
Rated 1 out of 5 stars

Poor Commutations

I started tutoring services for my son back in November/December . He really liked the tutor he was matched with, and we were happy with the quality of the sessions themselves. Unfortunately, the communication and scheduling were extremely disappointing.

We were supposed to receive two 30-minute sessions per week, but most weeks we only received one session. There was very little follow-up or clarification despite the inconsistency. Then, we were informed that the tutor no longer worked for the company, and after that, we were never re-matched with a new tutor.

In total, I paid $672.30 for only 2.5 hours of tutoring. That is completely unacceptable and feels like a total rip-off. I’m very disappointed with how this was handled and would not recommend based on my experience.

March 3, 2026
Unprompted review
Varsity Tutors logo

Reply from Varsity Tutors

Hi Destiny! - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

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