I just wanted to thank Charlotte Marriott who today gave me some outstanding customer support. I had 12 properties scattered across multiple policies and she has brought them all in under one umbrell... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
1st time ever claimed. So great to have process explained clearly, step by step and the whole thing didn't take too long to complete.
I dealt with Leanne Machin in relation to a claim, she was so very helpful from start to finish, she kept in touch everyday, giving updates which was very reassuring. I have a landlord portfolio and... See more
Absolute scoundrels who will go to any length to avoid paying a claim. Avoid at all cost. They have refused to pay for roof repairs as the wind speed was 9mph less than a definition while admitting th... See more
4.3
Excellent
26 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I find Vasek Insurance to be extremely…
I find Vasek Insurance to be extremely helpful and friendly and are one of my favourite insurance companies to deal with as an insurance broker. I cannot recommend Natalia enough
August 1, 2019
Unprompted review
Very poor service from Vasek.
My wife and I own a property in East London which has a garage in a separate block. The garage roof collapsed after a large branch fell on it and we put in a claim with Vasek. The assessor came down and accepted the damage, later requesting a copy of the land registry title deed. Although the garage is on a separate title deed, the terms of tenure are identical. Having been very slow to respond, Vasek is now refusing to settle the claim.
April 9, 2019
Unprompted review
My wife's case has gone to FOS
My wife's case has gone to FOS
Wrongly voiding a claim
FOS found for her
Vasek are appealing the decision
I think the reason is spurious to delay payment
So I am now seeking Statutory interest on her behalf
January 25, 2019
Unprompted review
I unfortunately insured with Vasek to…
I unfortunately insured with Vasek to my peril and it was a very expensive mistake.
2 years and still not settled my claim, have to instruct the FOS.
September 11, 2018
Unprompted review
Straightforward process and friendly staff
A reliable company with a range of insurance products and friendly staff!
April 20, 2018
Unprompted review
Very impressed . Great quick professional service
Brilliant . Took out landlord insurance . Tenant had an accident . Took pics made a genuine honest claim (which is important to the process) sent pics evidence . Sent quotes and got paid out immediately .
Very professional informative and clear I thoroughly recommend.
February 17, 2016
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.