Vaux Spares Reviews 

465
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Scammers, stay far away if you order its at your own risk. They will take payment for your order and when it inevitably takes long to arrive and you decide you want to cancel they will then say the... See more

Rated 1 out of 5 stars

THIEVIES They agreed to refund me for a part I ordered. I send the item tracked. Once they received the item the communication from them just stopped. I've had to go through the credit card company... See more

Rated 1 out of 5 stars

STRONGLY ADVICED EVERYONE NOT TO BUY FROM THEM & STAT AWAY! Very unprofessional and dishonest company. After taking payment they never provide me my Vauxhall side mirror, neither tracking ID nor a... See more

Rated 1 out of 5 stars

Awful customer service, not sure they're even a real business and not just a bunch of scammers. Waited and waited for a headlight for my car, no tracking info supplied despite repeated requests, then... See more


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1.4

Bad

TrustScore 1.5 out of 5

465 reviews

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1.4

All reviews

(465)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Needed a Maf sensor for my Astra but…

Needed a Maf sensor for my Astra but didn't know correct one for my car.
Emailed Vaux spares and they promptly identified correct one at an excellent price.
I ordered and it arrived in 48 hours.
Excellent service. Thanks Vaux spares.

December 16, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Vaux spares have been brilliant to purchase from, they were very helpful and quick to respond to my emails. They used very reputable couriers and was quick delivery.

I highly recommend this company.

December 16, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service and fast delivery

Excellent service fast delivery and the part I needed was in great condition it was exactly how it was described to me. I will deffo use them again saved me some penny's not having to buy a brand new one. Thanks guys! :)

December 15, 2020
Unprompted review
Rated 5 out of 5 stars

Instant delivery !

Cheap part that I was looking for all over the internet,and the delivery was just...instant (the very next day,actually )Thanks !

December 9, 2020
Unprompted review
Rated 1 out of 5 stars

Very fast delivery,sadly not the part…

Very fast delivery,sadly not the part we ordered,phoned to tell them and basically got shouted at, absolutely useless customer service! Part now returned and still no refund,we even had to pay to send it back.we will never recommend these people to anyone!!!!

December 9, 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Quick delivery, the product was as per the images provided and I was really happy with the transaction. Great doing business with you.

December 7, 2020
Unprompted review
Rated 5 out of 5 stars

i recently purchased a rear light for…

i recently purchased a rear light for my vivaro, after placing my order my part arrived the very next day, this is outstanding service, I highly recommend this company to anyone who needs exellent parts at very reasonable prices for their Vauxhall. Many thanks Vaux Spares i will defiantly be buying from you again.

December 4, 2020
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking & untrustworthy…

Absolutely shocking & untrustworthy behaviour. Avoid these scammers at ALL COSTS.

I have been waiting for months now for a £2400 refund on an engine which was the WRONG UNIT. It also arrived in very bad shape.

These guys are cowboys, absolutely disgusting service.

I am now calling them on a daily basis in an attempt to get my money back. They have given me excuse after excuse about why we don't have the money in our bank yet, and now they won't even answer the phone.

The minute we ran into problems with the engine they stopped answering emails completely (Terry, complete coward), and I had to switch to calling them which is when the excuses began. The guy that answers the phone is a cocky and very unhelpful guy, and the posh sounding man in 'accounts' will keep telling you 'oh there's been a problem with the bank, it'll be in within 48 hours', or 'oh the transfer failed due to incorrect banking details, I'll put it back through for you now', or whatever else. Funnily enough they managed to get our card details right when they initially took our money......

The world of recon engines and used parts is a MINEFIELD, and I would highly recommend that you're better off selling the car as salvage or using somebody on a personal recommendation.

This is quite possibly the worst and most cowardly, deceitful company that I have ever used, and it looks like we'll have to take legal action to get our money back, which won't be hard as they have admitted fault, so I'm not sure why they seem set on getting a CCJ from us in the process? Weird way to operate if you ask me.

Please folks, anybody considering using these cowboys, save yourself the headache and lost time/money.

More than happy to back this review up with evidence if it helps just one person keep hold of their hard-earned!

December 1, 2020
Unprompted review
Rated 1 out of 5 stars

i ordered a altinator on the 11th of…

i ordered a altinator on the 11th of november still not arived on the 16th of november so phoned up and thay came up with crap why thay didnt send it out so i asked for a refund on the 16th one week later no refund so phoned up again on the the 23rd of november and got told thay refunded it on saturday the 21st so left it untill the 27th of november and thay seid ring up on the 28th witch i did and yet another excuse had do go to paypal in the end these are rank amitchers (con men DO NOT DEAL WITH THESE UNLESS U WANT TO LOOSE MONEY i hope these ppl read this and change there ways pmsl fat chance total ass holes who couldnt run a bath never mind a repetable scrap yard From DARREN LANG

November 28, 2020
Unprompted review
Rated 5 out of 5 stars

Vivaro rail trim

I got exactly the used part I was after, in better shape than expected, a reasonable price and quick delivery.

November 27, 2020
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY ENGINE FROM HERE, THEY ARE NOT TESTED

Bought an engine with injectors from here via 'enginesod.com' with a 3 month warranty. Told it was tested and would come with a test report. Also told they sell these with the injectors in as its impossible to get them out. The engine arrived with no report, when put in van it wasn't working, diagnosed as 2 injectors not working. How could it have been tested if 2 injectors weren't working? Phoned them and spoke to a very aggressive guy who stated the injectors are not covered in the warranty. Have rung and emailed many times but they just ignore me. Engines were no help and didn't care about it. They know they are dealing with fraudsters but are happy to take the money, so just as dodgy. Avoid these guys as well.

November 25, 2020
Unprompted review

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