Vaux Spares Reviews 

Avoid them as much you can. Posted damaged part. once eBay expected return and collected the item from my place them, never issued refund. Called them more than 10 times but always have lame excuses. Finally EBay intervened and issued refund. So avoid these to save your time and hassle.

Product was as described and communication was excellent. Highley recommended

Please please please, I'm begging you to avoid this company as far as you can. They are not trustworthy, they are unreliable and full of lies. I bought an engine which they never delivered and about 4 months now they have still not refunded my money. Each time it one lie after the other. I'm currently going through a legal process to get my money back.

i have used this company on many occasions and have always been happy with the service they provide

Very helpful,Good product,Would buy again for sure

Excellent advice about the parts I needed and superb service in providing those parts.

First class!

The service I got from these guys was brilliant. No long wait for the part, it arrived within a couple of days. Fantastic!

A good quality item delivered quickly, well packaged and the price was reasonable too.

Excellent service, fast delivery! I needed the part in a hurry and these guys got it to me in under 24 hours at no extra cost. 1st class service. Thanks guys.

Bought a Sat Nav display unit . Excellent customer service and speedy delivery, nothing is too much trouble Very impressed and would definitely use again

AVOID. Ordered an engine which didn't show up. Waited for a refund which didn't happen. Had to go through bank to get the money back. AVOID.

Worst service ever. Waited 10 days for a part I'd paid for and the assured me was on it's way. 3 days of chasing them to be told they actually didn't have it and put the phone down. Please don't waste your time or money on these cowboys

Untrustworthy - they will tell you anything. , I bought a spare wheel from VauxSpares through the PartsGateway website, and paid £40.00 by Paypal.
I provided my vehicle registration number, and the quote page from Vaux Spares included the wording, “Prior to dispatch, the seller will run a fitment check. If not compatible, you will be refunded or an alternative offered.”
After several days, the wheel had not been delivered.
I telephoned Vaux Spares, and was told that ‘the team that deals with Parts Gateway sales was ‘out of the office’, and ‘in the yard’. I asked that the team be asked to telephone me back. No one called me back.
I made a second call about an hour later, to be told that ‘the team had gone to lunch and would be back in 30 mins. I asked for a callback from the team. No one called m back.
I made a third call and was put through to ‘shipping’, where I was told that the wheel was with the carrier, DHL. I asked for the tracking number, and was told that it was not immediately available. The staff member agreed to email it to me. No email was received.
I made a fourth call, to be told that the item ordered would not fit my car, and that I had been messaged on Parts Gateway site to this effect. There are no messages relating to this purchase on the Parts Gateway site. I asked to be refunded, and was assured that a refund would be sent on Saturday 22nd Jan.
By Tuesday 25th, no refund had been received. I telephone again to be told that it would take 3 working days, and would arrive in my account on the 26th. No refund has been received.
I made my 6th call on 27th Jan, and selected the ‘operator’ option. The phone was answered by someone who claimed to be the Parts Gateway dept, who told me that an e-cheque had been sent. I asked what this was. He told me it was how refunds were made to Paypal. He said these took longer that 3 working days. I asked him for my Paypal account name, and he rang off.
No employee has ever stated his ;name or department when answering calls
Going via paypal for a chargeback. Failing that, Small Claims Court. Here is their Companies House reference VAUX SPARES LTD

Company number 08861759

Feb 2022, So.......... after putting feedback on the Parts Gateway site, an email turned up telling me that they had again sent the wheel (you know, the one they said wouldn't fit my car). Of course, it hasn't turned up, and you will not be surprised to learn that they didn't include the tracking number. The refund they promised they had sent to Paypal ? Nope. Must have got lost in the post.
February. Paypal refunded me. Paypal didn't say whether they had received the reimbursement from VSpares, or, having received no reply from them, accepted my complaint and repaid me directly.
Feb 14 - email from Trustpilot, saying VS had suggested I have reported on the wrong company ! Take a look at their reviews. Over 21% are bad. The 'good' reviews tend to be short, and very similar in style. Maybe wonder who wrote them ?
I won't be having anything to do with this company again. Their Company Number is further up in this review, just so's were sure I didn't mistakenly tag the wrong company.

My airbox for my renault Master van arrived fast very pleased first fine

Very satisfied with parts supplied had no problem at all very good and quick service thanks.

Very helpful and super speedy delivery, very well packaged and fairly priced, will defo look to them again when I need something

Great service as always from the guys at Vauxhall spares , always go the extra mile to help.
Many thanks

Very helpful and easy to order and quick service