VegasHero Casino Reviews 

265
TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Is almost impossible to get an withdrawal. They are scammed as they mention in term and conditions that all withdrawal are processed within 3 working days but when you contact them they said any time... See more

Rated 3 out of 5 stars

Still very unsure about this site so be very careful My 1st 3 withdrawals was in my bank within 72 hours but my last withdrawal is still pending after 10 days and when you ask live chat they're pro... See more

Rated 1 out of 5 stars

Do not use this site if you have a win trying to withdrawal your money is a nightmare don’t think they even give it to you palm you off all the time been waiting over a week

Rated 2 out of 5 stars

Hello, I played before I started looking for reviews about this casino, and I thought I'd lost my money. I had won £250 and waited over a week for a withdrawal, for nothing. I thought I'd lost the mon... See more

Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Gambling House

Written by the company

At VegasHero Casino, we deliver a dynamic online gaming hub that combines a bold superhero-themed design with a vast and varied selection of games, ranging from classic and video slots to live dealer table games powered by industry-leading providers like NetEnt, Evolution Gaming, Microgaming, Quickspin, and Pragmatic Play. Licensed by both the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC), we uphold the highest standards of security and fairness, with advanced encryption protocols and audited game mechanics ensuring a safe, transparent environment for our players. Launched in 2017 and operated by Genesis Global Limited, our platform supports seamless browser-based access across desktop and mobile devices—no download required—so players can enjoy our services on the go. We offer generous promotions, including a tiered four-deposit welcome package with match bonuses and free spins, ongoing reload offers, weekly bonuses, and an exclusive VIP program featuring personal account managers and bespoke rewards. Our goal is to provide secure and swift banking, with multiple deposit and withdrawal options, along with responsive 24/7 customer support to assist with player needs. Committed to responsible gaming, VegasHero fosters a respectful and supportive gaming atmosphere where entertainment and trust converge in every experience.


Contact info

You should know

1.6

Bad

TrustScore 1.5 out of 5

265 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(265)

264 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I always check the reviews on all…

I always check the reviews on all casinos, but this time, stupid me didn't check, but they only received $20 CAD, that was good enough once I read the reviews on this Vegas Hero site. Has no one noticed they don't reply to any reviews and as I can see, they have 5 star fake reviews. Not a place I will be playing on, period! Thanks Player's.

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute scam of a site

Absolute scam of a site! Do not use!!!!
When you deposit it takes random amounts off you even though you deposit the same amount!
Also withdrew £250 they paid me £241 and not the full £250!
The bonuses are rubbish returns!!
Save your money!!!

March 7, 2026
Unprompted review
Rated 1 out of 5 stars

Worst casino site ive ever been on…

Worst casino site ive ever been on avoid at all costs! They take your money but dont pay out been waiting over a week for a withdrawal of £60 yet keep getting fobbed off by help centre same replys everytime do not go anywhere near this site

March 4, 2026
Unprompted review
Rated 3 out of 5 stars

Disappointed

I play on this site every day had to give them new bank card details today as fraud on my last card but waiting a long time for my withdrawals since 21st February which I think is very unfair when it says 3 to five days I am not happy

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

VegasHero Casino

VegasHero Casino – Warning
I requested self-exclusion on 8th February 2026, but despite this, I was still able to continue playing on 17th February 2026, losing approximately £300.
I have screenshots and emails proving my self-exclusion request was submitted before these losses.
This is a serious breach of responsible gambling standards.
Additionally, the casino’s license is unclear, providing little protection for players.
I hope this warning will help other players avoid similar losses.

February 24, 2026
Unprompted review
Rated 1 out of 5 stars

Complete scam they paid out one time

Complete scam they paid out one time. Second and third time they never paid out. Been in contact with my vip manager and she s telling me already for 5 months that they are look ing into it. Now they don’t even respond my messages on live chat. E mail or whats up. Don’t play here

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible site

Terrible site, kept glitching and uploaded £20 and never received my bonus, also didn’t even get me on the bonus board, much better sites out there. Do not use.

February 15, 2026
Unprompted review
Rated 1 out of 5 stars

Stay clear from this scam site

Stay clear from this scam site, been waiting for my withdrawal for 3 days still nothing and now won’t let me log in, no reply to emails I sent , not even registered in uk now , just an update, eventually got through to live chat, still no winnings, apparently there’s a delay in payment and have to wait a bit longer, and be patient 😡, already on day 5

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

How do I unsubscribe from all the spam?

Do not sign up to this awful site. Can someone please tell me how you unsubscribe from their marketing texts and emails? I keep receiving multiple spam each day with no idea how to unsubscribe, I have emailed the email address the live chat directs you too to unsubscribe but never get a reply. Can anyone help with this

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM‼️ SCAM‼️SCAM‼️

Twice my withdrawal has been cancelled! Never had a problem with any other casino... Each time I go on the live chat I get the same messages... Absolutely shocking!!
Would never recommend this site to anyone.. definitely a scam!

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE!!

DO NOT USE!!, they said withdrawal declined because my card after withdrawing before on the same card, now they said the last withdrawal had went through 2 weeks later nothing atall!, it was dine via bank/ IBAN phoned bank they said nothing is here, I asked for documentation as proof they couldn't provide it so chances are I am one of them who have been scammed and lost out poor site don't be fooled!..

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

Why in this day and age any online…

Why in this day and age any online casino can take 3 days just to process a £110 withdrawal is beyond me... And that's not for it to hit your bank, swerve this casino. Customer service is not a problem it's behind the scenes that's crazy. Midnight and Mr Q seems to be the best for quick withdrawals, don't touch this one!

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

Void ,voidlive chat make me pressurise to…

Void live chat make me pressurise to spend money, give wrong , falls information, after recognise is something wrong , after first drposit decide withrwal imiditley, nope csnt do need wager and spend money , but i dont vant to play there change mind , cant trust and play there if somone provide cross,information about bonus play . Reported as scam , try back up deposited money, vegas hero do everything to not pay me back drposited money thats not fair . I just gently asking, pressure to finishing conversation they asking any thing else can do foy you? Aftef didn't want sorting my matter through live chat provided me email address , couple days after emailing no respond, well decide go to my bank report froud, because cant withrwall any deposited money even i don't wanting play . No any other casinos unfair like vegas hero. Never had problems withrwal your funds. Especially if you fo not use any bonuses ftom there. Be carefully.

February 5, 2026
Unprompted review
Rated 4 out of 5 stars

Edit

Edit: they confirmed my withdrawals give days ago and it was in my account five days ago. They took about 2-3 weeks to pay out but they did pay out. I would recommend this site.

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

Vegas hero,in a word sucks

Vegas hero,in a word sucks. Don't let revue's tell you otherwise. Review's that say Vegas hero is good and had no problems with them are all lies. These comments are written by people who work for Vegas hero. Trust me I've had the experience of being ripped off by these robber's. Don't don't don't get involved please save your money. You'll be better off and if people read my review and stop playing Vegas hero might go bust, wishful thinking.

February 6, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look