VegasHero Casino Reviews 

265
TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Is almost impossible to get an withdrawal. They are scammed as they mention in term and conditions that all withdrawal are processed within 3 working days but when you contact them they said any time... See more

Rated 3 out of 5 stars

Still very unsure about this site so be very careful My 1st 3 withdrawals was in my bank within 72 hours but my last withdrawal is still pending after 10 days and when you ask live chat they're pro... See more

Rated 1 out of 5 stars

Do not use this site if you have a win trying to withdrawal your money is a nightmare don’t think they even give it to you palm you off all the time been waiting over a week

Rated 2 out of 5 stars

Hello, I played before I started looking for reviews about this casino, and I thought I'd lost my money. I had won £250 and waited over a week for a withdrawal, for nothing. I thought I'd lost the mon... See more

Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Gambling House

Written by the company

At VegasHero Casino, we deliver a dynamic online gaming hub that combines a bold superhero-themed design with a vast and varied selection of games, ranging from classic and video slots to live dealer table games powered by industry-leading providers like NetEnt, Evolution Gaming, Microgaming, Quickspin, and Pragmatic Play. Licensed by both the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC), we uphold the highest standards of security and fairness, with advanced encryption protocols and audited game mechanics ensuring a safe, transparent environment for our players. Launched in 2017 and operated by Genesis Global Limited, our platform supports seamless browser-based access across desktop and mobile devices—no download required—so players can enjoy our services on the go. We offer generous promotions, including a tiered four-deposit welcome package with match bonuses and free spins, ongoing reload offers, weekly bonuses, and an exclusive VIP program featuring personal account managers and bespoke rewards. Our goal is to provide secure and swift banking, with multiple deposit and withdrawal options, along with responsive 24/7 customer support to assist with player needs. Committed to responsible gaming, VegasHero fosters a respectful and supportive gaming atmosphere where entertainment and trust converge in every experience.


Contact info

You should know

1.6

Bad

TrustScore 1.5 out of 5

265 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(265)

264 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid scam site

Played the slots put in £100 and won £200 went to withdraw just says pending approval,
Went on live chat got told 4 days so waited 4 days and nothing ,
Tried live chat doesn’t work anymore so
Emailed them several times now just get ignored ,
At this point just think it’s a scam site so going down a different route now .

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

*AVOID* They are a scam

*AVOID* They are a scam. They do not payout. All deposits run through various sites. I requested my winnings on 16th of January and its still "processing". No answer from numerous emails sent. Live chat is ai its not real. Please listen to all the reviews on here. I wish I read them first before wasting few hundred.

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

A scam

A scam. Luckily enough they only took £20 and I won £60 and didn’t receive that. I was Just about to deposit £500 as I thought that £60 would be on it’d way back and thought let me check the reviews. Obviously didn’t deposit again scum bags

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

Ehh i think they're scammers because my…

Ehh i think they're scammers because my £500 withdrawal went missing. Like it disappeared from the withdrawal page and they lied about it and tried to blame my bank then me... Don't trust them you'll lose your money. All the 1 Star review's here are right.

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID THIS SITE AT ALL COSTS!!!

AVOID THIS SITE AT ALL COSTS!!!! It’s a scam site I’ve spent thousands on this site (because I’m an addict) and never been able to withdraw funds. I’ve tried to self exclude numerous times and I just get bombarded with texts emails and phone calls trying to persuade me to take crap promotions. Impossible to get away from . You can tell it’s illegal as they still have autoplay. Most definitely the worst site out there.

February 1, 2026
Unprompted review
Rated 1 out of 5 stars

I would give them no stars they are… scammers!!!!

I would give them no stars they are scammers DONT DEPOSIT will take your money will never pay out the live chat is AI had the same messages from 3 different chats it's ridiculous they can get away with this 7 days just 2 process a withdrawal wasn't even much winnings but still the same answer sorry for the delay it's in a queue, avoid at all costs they will happily take your deposit but will never pay you OUT!!!! SHOCKING HOW THEY CAN GET AWAY WITH THIS grade A scammers and crooks AVOID AT ALL COSTS!!!!!!!

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

Please please STAY AWAY !!!!!

Please please do not go near this site please !!!! It’s mafia ran … you will never get any money … it’s a total scam .. asked for 4 months to self exclude .. any other site will do it instantly …!!

Your will never be able to wirhdraw anything !!! It’s a complete scam … people on here saying hey have had there £££ work for them!!! Pass the word on to everyone !!!! DO NOT GO NEAR THEM PLEASE ..!! Chuck your money in a lake it’s the same outcome … you might get more from a lake tbh !!!! They are a disgrace !!!!!! Please please STAY AWAY FROM these total parasites!!!!!!!

October 3, 2025
Unprompted review
Rated 4 out of 5 stars

Made a withdrawal of 380 pounds via…

Made a withdrawal of 380 pounds via bank transfer. I emailed them about 20 times no reply so I thought the money was a goner. Checked at 1100 this morning and it had been approved. It is now 1315 with the money in my account.

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

I made 2 withdrawals on the 6th and 8th…

I made 2 withdrawals on the 6th and 8th January of £500 & £600.
After 6 days both withdrawals were processed.
It is now the 22nd Jan and I have still not received a penny.
I have sent a number of emails and used the live chat option but the response is very generic.....we apologise for the delay...we will hand this over to our finance team..etc etc.
I even sent them a screen shot at their request of both transactions...( time, date, individual I'd numbers.
My advice to anyone thinking of playing on this site is to avoid at all costs ! Bunch of low life thieves !
Unfortunately me and many others will never get our winnings and the frustrating thing about it is...we can't do anything about it !

January 22, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this casino at all costs

Avoid this casino at all costs. Won £5.5k, tried to withdraw the first 3 sets of £500 (the maximum allowed). After waiting for a full week, all my withdrawal requests were cancelled - they tried to say that I did this myself. Contacted the live chat numerous times - just constant lies and fake promises from AI chat bots. I'm now attempting one singular withdrawal of £500 on the slim chance it makes any difference. I highly doubt I'll ever get a penny of my winnings.

UPDATE: Withdrawal completed a full two weeks later. Seems like they are using delay tactics in the hope that you lose patience and gamble it all away. If you have a big win, hold tight - you will seemingly get your money eventually. Remain patient and don't let them win.

January 9, 2026
Unprompted review
Rated 1 out of 5 stars

Just don't do it

Just don't do it, don't sign up or deposit any money. They let you win at first so it gives you false hope that you can withdraw your funds. Still waiting on mine. Costumer service is AI bot and keeps saying the same thing everytime. Emailed them to cancel my account and they replied right away but when it comes to withdrawal they ghost you. SAVE YOURSELF AND DONT DEPOSIT!!!

PS: THEY LOCKED MY ACCOUNT SO NOW I CANT LOG IN.

January 15, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look