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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and freshness of the products, especially the fruits and vegetables, noting they last longer and taste better than supermarket alternatives. The delivery service is frequently highlighted as excellent, with many appreciating the punctuality and the friendly, helpful staff who make the experience pleasant. People are very satisfied with the overall service, finding it reliable and efficient. They also appreciate the ability to customize their orders and the wide variety of fresh produce available.

What people talk about most

Product

Consumers consistently express high satisfaction with the product quality. Many reviewers praise the... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality and freshness... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the fast,... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the delivery drivers... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the great service, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We joined just before Christmas and as a household of fussy eaters we have been so pleased with the quality and variety of fresh produce. The flavours are so strong and it’s lovely being able to buil... See more

Rated 5 out of 5 stars

Such a great service have been having fruit, veg, bread, meat and other items delivered weekly since Covid. Any issues no fuss quick to sort. Couldn’t recommend Vegboxfresh any higher. Such friendly d... See more

Rated 5 out of 5 stars

The quality and freshness of the produce is exceptional. The flavour is so much better than the supermarket stock. Its shelf life is a breath of fresh air, and still retains freshness and flavour. I... See more

Rated 5 out of 5 stars

Delivery when stated and the Potatoes have always been tasty and best quality. Never had any rot of any sort on all I've had. Would recommend to anyone anytime they might seem a little higher cost... See more


Company details

  1. Fruit and Vegetable Store

Written by the company

Seasonal family fruit, vegetable, meat and salad boxes delivered for free in Plymouth. Locally sourced seasonal fruit and veg to your door with next to no plastic packaging


Contact info

4.8

Excellent

TrustScore 5 out of 5

818 reviews

5-star
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Rated 3 out of 5 stars

Would give another try

Could of been longer date on the lamb

January 25, 2024
VegBoxFresh logo

Reply from VegBoxFresh

Hi Kerry - thanks for the feedback. All of our butcher's meat is fresh with a few days date on it, that's one of the trade-offs we have with prioritising a local butchers.

Rated 5 out of 5 stars

Beautiful fruit and veg

Beautiful fruit and veg!
Delivery man was smiley and friendly. Fruit and veg arrived in a box all wrapped in paper. Lovely quality. Will definitely bring using them again. Brilliant.

October 27, 2024
Rated 5 out of 5 stars

Fresh Quality and good value to the doorstep

The freshness and flavour are outstanding and the quality is superb as well as the excellent range. The service is excellent and the value and delivery shows a solid professional yet caring for its customers as well as the products.

August 27, 2024
Rated 1 out of 5 stars

Placed an order that was accepted

Placed an order that was accepted; later however I seems you did not have the items I required so issued a refund!!! which as of yet (7 days) it has not been returned to my account. So only 1 star of course.

August 27, 2024
VegBoxFresh logo

Reply from VegBoxFresh

Hi there, your order was cancelled as we realised you were not in our delivery area. We have double checked and the refund should have reached your account, could you email us at hello@vegboxfresh.co.uk if you have not received it?

Rated 4 out of 5 stars

Very pleased on the whole

The Broc was not dark green and starting to have a yellow tinge and the bag of Rocket looked as if it had been bagged up a while. All limp (I know it's difficult to keep if fresh looking) and already there were yellow leaves to pick out. I had to throw at least half away after two days in the fridge and having extracted as many green leaves as I could.

June 25, 2024
Rated 5 out of 5 stars

Great local fresh fruit and vegetables…

Great local fresh fruit and vegetables delivered.
The crate was ordered the night before via the app. I don't find that very easy to navigate and find everything easily but the delivery and fresh produce is outstanding.
I've ordered on and off for years. Quality is consistently very good and customer care brilliant. Not happy, give them a call and they will sort , usually, the same day with a money back guarantee.
Fantastic service for someone like myself who physically struggles with leaving the house and therefore shopping.
I highly recommend

June 24, 2024
Rated 1 out of 5 stars

We believed that VegBoxFresh were…

We believed that VegBoxFresh were selling locally grown produce but stopped using them after a large number of things we bought had been imported from foreign countries as indicated by the shipping tags left on the fruit and veg. It is ethically and legally questionable to resell imported fruit and veg at a massive markup when the business motto is "Locally sourced seasonal fruit and veg to your door". How much of the fruit and veg is actually sourced from the South West? There needs to be more transparency because customers are being conned if "locally sourced" just means the products are being shipped in from around the world to a warehouse in Saltash.

Deliveries turned up at random times and there is no tracking system, so we never knew when to be at home to take the delivery; there are reviews mentioning this as far back as 2020 so it is disappointing to see that nothing has been done to improve this over the past four years.

As other reviews have also stated, the quality was hit-or-miss with rotten/expired produce often in larger orders and wildly different sizing of the same produce on different orders e.g. the aubergine we got from one order was half the size of the aubergine from the order before despite paying the same price.

June 29, 2024
Unprompted review
Rated 5 out of 5 stars

We are so pleased that we found VegBox

We are so pleased that we found VegBox! A great company with a good range of local products of lovely quality ordered online and then delivered to our door (by a very pleasant driver!) every week.We cannot praise them highly enough.Thanks from Sabrina and Pete Launceston.

May 26, 2024

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