Vehicle Multimedia Systems Reviews 124

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the high quality of the work performed. Many highlight the staff's professionalism, efficiency, and helpfulness, noting their expertise and dedication. People are particularly satisfied with the seamless user experience and the overall quality of the installations, which often exceed expectations. However, some people were dissatisfied with the product quality, mentioning instances where units failed prematurely or had compatibility issues. A few other people also felt that the after-sales support was lacking, with concerns about the company's willingness or ability to service products they sell.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the fast installation, friendly... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, knowledge,... See more

Product

Customers had ambiguous experiences with product. While many reviewers praised the quality and functionality... See more

User experience

Clients share positive opinions on user experience. Many customers express satisfaction with the ease of use,... See more

Quality

Consumers find quality to be positive, with many praising the brilliant screen and the CarPlay unit for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found VMS online and couldn’t be happier. Added CarPlay to my Toyota Yaris, really helps having navigation on the screen and avoid faffing around with my phone on the holder. Great experience with the... See more

Rated 5 out of 5 stars

The lads turned up on a Saturday afternoon to install a aftermarket HUD unit on a brand new model Y 2026 Juniper Tesla and did a fantastic job. Saved lots of time and very professional. I’ll use them... See more

Rated 5 out of 5 stars

Recently ordered a sync 3 system to replace my sync 2 in my Focus RS.I have been waiting excitedly for a few weeks waiting for the day.Multimedia Systems have been excellent from the start with help... See more

Rated 5 out of 5 stars

I upgrade my Mercedes Android entertainment system, rear view camera,interior ambient light and speakers make my car like new interior and luxury. The sound system and android system is so nice and ea... See more


Company details

  1. Car Equipment Accessories Store
  2. Auto Machine Shop
  3. Car Accessories Store
  4. Car Stereo Store

Written by the company

The leading vehicle automotive upgrade specialists. We pride ourselves in providing your vehicle with the latest Android Screen, Carplay Boxes and accessories. We have retrofits available such as Apple CarPlay/Android Auto, Reverse Cameras, Rear Parking Sensors, Ambient Lighting and much more for your car. We aim to have products available for almost every vehicle on the market whilst also having engineers readily available across the UK to help with the installation process should wish to include the service with your purchase! With top professionalism and helpful staff, it is a no brainer to come to us for your vehicle upgrades without breaking the bank - shop with us today!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

124 reviews

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1-star

Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Had a 12.3 inch android screen fitted…

Had a 12.3 inch android screen fitted today with CarPlay, really good pricing and the results speak for themselves, super quick and easy process start to finish from ordering to install. Would highly recommend and will be using again when I decide to upgrade my car.

October 20, 2024
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

We appreciate the kind words and recommendation Will!

Rated 5 out of 5 stars

Very good service

Was kept up to date on my order and again on the installation date. Arrived on time and all completed in good time as expected. Was shown some features too.
Would recommend.

September 15, 2024
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

We're glad you enjoyed the process Jonathan!

Rated 5 out of 5 stars

1 series android carplay

I recently had my 1 series screen changed by VMS and the experience was fantastic! The team was knowledgeable and attentive, helping me choose the perfect upgrades to enhance aesthetics. They worked efficiently, and my car was ready ahead of schedule. I highly recommend VMS for anyone looking to elevate their car.

August 28, 2024
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

We really appreciate the kind words Pactz!

Rated 5 out of 5 stars

Amazing start to finish!!

Went to VMS for a second time to get my ambient lighting done on my X5 F15, and fully in love with it. Has completly transformed my interior and driving experience. The lads you can see straight away they love working on cars and enjoy every part of installing the kit and seeing the result just as much as I did as a customer. They are very knowledgable about cars and made me feel very safe in leaving my car being stripped part for hours till they finish. Couldnt recommend them enough, everyone check out there work, highly recommend. Second time getting ambients done now with VMS!!

August 20, 2024
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

We were thrilled to have had you back again Rayhan, enjoy the lights!

Rated 5 out of 5 stars

Very happy thanks

The ordering and fitting of the sync 3 was very easy, great service from Ray who supplied and fitted the unit .
The unit was fitted in a Lincoln mkx which is the first one they,ve done in the UK, done a great job, very happy thankyou.

August 10, 2024
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Much appreciated Malcolm! It was a great experience for us both for sure.

Rated 1 out of 5 stars

Installation issues from day 1

Installation issues from day 1. Rear camera installed fell off after being installed on the same day. An error was left due to disconnecting cables during troubleshooting the installations as the controls were not working, this error came up after starting my car which became very annoying, it also meant i could not see genuine faults dring this time. It took over 3 weeks for the issues to be resolved which required constant chasing. After having paid almost £1000.00, I have received a parking fine for £100.00, although they asked me to park in their work area in Coventry. The sales manager did try to be helpful, however still relied on me to work with the engineer. The whole end to end experience has been the worst and i could not honestly recommend this company or their services to anyone.

July 27, 2024
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Hello Wesley, we are sorry to hear you've had a bad experience with us. We pride ourselves in having high quality products that work with each and every car it's made for. Unfortunately sometimes issues slip through and can compound which has happened in your case, that's on us and we're constantly working to improve our products further to avoid this with your feedback.

Regarding the parking fine, I believe our engineer has been in touch to pay your fine for you. They had picked a secondary location with more shops and amenities availabile for your convenience while the installation took place and unfortunately did not check parking restrictions. We do still maintain that it is the responsibility of the driver of the car to check for any parking restrictions and pay accordingly however.

Again, we apologise for the supply issues and are actively working to mitigate them further. Our engineers, while being contracted by us, will be briefed accordingly to ensure the best experience is maintained for our customers. Thanks for your feedback and understanding!

Rated 5 out of 5 stars

Jaguar Media Screen & Carplay

I had Vehicle Multimedia Systems upgrade the media screen on my Jaguar today, and I'm very pleased with the results and the work done by Ray.

Happy to recommend them.

August 18, 2024
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Thanks Spike, we appreciate the recommendation!

Rated 5 out of 5 stars

Absolutely amazing customer service if…

Absolutely amazing customer service if you have any questions or issues they are so helpful and kind 😊amazing screen looks so smart didn’t take long to come definitely worth every penny

April 13, 2024
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Hey Sienna! Thank you so much for your kind words, we appreciate it.

Rated 5 out of 5 stars

Carplay box fitted to BMW

Ray fitted a carplay box to my BMW 5 series earlier this month. Travelling to me near Portsmouth he completed the job in a couple of hours for a great price. After a few weeks use I can say this is an excellent item. Thoroughly recommended.

March 9, 2024
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

We're so glad you had a great experience with us Roger!

Rated 5 out of 5 stars

Good Old Fashioned Customer Service

Had a new screen installed in my car which turned out to be faulty.
No argument or hassle, after the Christmas break a team turned up and replaced the screen, making sure all was working properly before they left.

January 9, 2024
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Thank you Al! We're happy to help

Rated 5 out of 5 stars

Where do I start

Where do I start!
Contacted VMS enquiring about Applecar Play for my Range Rover, I was told by so many company’s they couldn’t do it with the my software in my vehicle, anyway spoke to VMS and they have come through! With a new screen with Apple CarPlay and much more tech along with AC panel upgrade for the same price I was quoted just for Apple CarPlay by another company.
They advised 2 weeks it would take for my equipment to arrive, 1 week and a half later even with the new year and Christmas period I had a call from the fitter who was ready to install my equipment, dropped my car off to him few hours later my car was ready!! So happy with the results and how they dealt with everything! Communication from VMS is the best I have ever had from any company! I had few settings I wanted to change in my vehicle they done it all! Wouldn’t recommend anyone else and any further vehicles I buy I will be definitely contacting VMS! Best price! Best service!

January 5, 2024
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Wow Ryan, thanks for the kind words! We are honoured that you enjoyed your installation and product.

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