Vehicle Multimedia Systems Reviews 124

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the high quality of the work performed. Many highlight the staff's professionalism, efficiency, and helpfulness, noting their expertise and dedication. People are particularly satisfied with the seamless user experience and the overall quality of the installations, which often exceed expectations. However, some people were dissatisfied with the product quality, mentioning instances where units failed prematurely or had compatibility issues. A few other people also felt that the after-sales support was lacking, with concerns about the company's willingness or ability to service products they sell.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the fast installation, friendly... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, knowledge,... See more

Product

Customers had ambiguous experiences with product. While many reviewers praised the quality and functionality... See more

User experience

Clients share positive opinions on user experience. Many customers express satisfaction with the ease of use,... See more

Quality

Consumers find quality to be positive, with many praising the brilliant screen and the CarPlay unit for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found VMS online and couldn’t be happier. Added CarPlay to my Toyota Yaris, really helps having navigation on the screen and avoid faffing around with my phone on the holder. Great experience with the... See more

Rated 5 out of 5 stars

The lads turned up on a Saturday afternoon to install a aftermarket HUD unit on a brand new model Y 2026 Juniper Tesla and did a fantastic job. Saved lots of time and very professional. I’ll use them... See more

Rated 5 out of 5 stars

Recently ordered a sync 3 system to replace my sync 2 in my Focus RS.I have been waiting excitedly for a few weeks waiting for the day.Multimedia Systems have been excellent from the start with help... See more

Rated 5 out of 5 stars

I upgrade my Mercedes Android entertainment system, rear view camera,interior ambient light and speakers make my car like new interior and luxury. The sound system and android system is so nice and ea... See more


Company details

  1. Car Equipment Accessories Store
  2. Auto Machine Shop
  3. Car Accessories Store
  4. Car Stereo Store

Written by the company

The leading vehicle automotive upgrade specialists. We pride ourselves in providing your vehicle with the latest Android Screen, Carplay Boxes and accessories. We have retrofits available such as Apple CarPlay/Android Auto, Reverse Cameras, Rear Parking Sensors, Ambient Lighting and much more for your car. We aim to have products available for almost every vehicle on the market whilst also having engineers readily available across the UK to help with the installation process should wish to include the service with your purchase! With top professionalism and helpful staff, it is a no brainer to come to us for your vehicle upgrades without breaking the bank - shop with us today!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

124 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

"VMS is undoubtedly the go-to car media…

"VMS is undoubtedly the go-to car media shop for all your needs. Mr. Ray, the owner, and his second in command, Mr. Jay, provide impeccable service. They're honest, kind, and passionate, ensuring every job is done with dignity. From reverse cameras to trackers and ambient lights to Android CarPlay, they excel in every aspect. I am Mr Mo guarantees you'll never go wrong with VMS, and I wholeheartedly recommend this company for their outstanding customer service. Thank you for gaining my trust, VMS. Wishing you continued success!"

December 12, 2023
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Thank you so much for the kind words Mo! We are so glad you enjoyed your order and installation with us.

Rated 5 out of 5 stars

Highly recommended!

Their staff came on time, were very polite gentlemen and done the job swiftly and quickly.

December 17, 2023
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Much appreciated Analyn :)

Rated 5 out of 5 stars

Got a android screen

Got a android screen, reverse camera and full ambient light installed on my A6. The boys are very knowledgeable and done a brilliant job. The screen with carplay makes a massive difference to the driving experience. The original screen was small and dull. There was some technical diffusion at first but the boys came by my home (some of the boys were from London and came all the way to Liverpool) to sort it for me and everything now is working perfect. The A6 is a very hard car to work around from what ive heard interms of wiring and electrics but the boys managed to sort it all out. Thanks again and would recommend to all for all your car upgrades.

October 28, 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

We're really glad that you're enjoying the new screen and lighting! Our engineers worked really hard to ensure the best experience for you so I'm glad we delivered. Thank you for choosing us Ste!

Rated 5 out of 5 stars

Sync 2 to Sync 3 Upgrade

All works perfectly, mobile fitting came and fitted in just over an hour. All factory features intact (reverse camera etc)

If you want android auto for a Ford Sync 2 System, I definately recommend this upgrade.

November 2, 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Hi Mathew. We're glad you've enjoyed our Sync 3 upgrade - do make sure to spread the word!

Rated 5 out of 5 stars

Excellent service offered by VMS

Excellent service offered by VMS. I've been thinking about getting ambient lights done for the longest time but never committed until I came across this company. Very knowledgable and talented. I also got my android screen from them which is working really well. It was also really good that they offered finance which helped with spreading out the payments.

October 4, 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Many thanks for your kind words Nabila!

Rated 5 out of 5 stars

Great company to do business with

Good customer service, competitive pricing and up to date with the current car trends. I’ve had multiple works carried out by vehicle multimedia systems and pleased with every one of them.

October 7, 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

We appreciate your kind words Stan! Always a pleasure doing business with you.

Rated 5 out of 5 stars

Great product

Great product. Works perfect. I’m very happy with it. Fitted it myself relatively easily.

The only slight thing I would say to improve is to add fitment instructions to the box to speed up the self install process.

September 28, 2023
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Many thanks Mark! We will make sure to take your feedback to heart.

Rated 5 out of 5 stars

10/10

I’m glad I found VMS because I got to meet Jay. An incredibly friendly person who executed his job flawlessly. If I ever need anything else for my car I will 100% be coming back. The quality of the products/ services and the quality of the team are both superb.

October 1, 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

We're happy you are satisfied with our services Mahi, hope to see you back!

Rated 5 out of 5 stars

Absolutely smashing team

Absolutely smashing team, couldn’t be better help

Definitely my first choice in any future projects

October 4, 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Much appreciated Lewis, we are honoured to be your first choice!

Rated 5 out of 5 stars

Jay from VMS delivered great customer…

Jay from VMS delivered great customer service, he was very helpful and the installation didn’t have any issues after all

September 8, 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Thank you for the kind words Rahul!

Rated 5 out of 5 stars

BMW F20 Ambient Lighting

Got my BMW F20 ambient lighting done by VMS and honestly they smashed it. Ever since i got it done, my car has been standing out and getting compliments all the time. You wouldnt believe how much of a difference it made. Thanks VMS team!!

September 23, 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

We're glad you're enjoying your new lights Jay, thank you for choosing us!

Rated 5 out of 5 stars

Android screen and HD reversing camera fitting

Jay did the fitting for my android screen and hd reversing camera to my m140i, he was polite and professional throughout, he did an amazing job and even recommended some food places as I'm not local to the area, would highly recommend to anyone looking to have similar work done. A++

September 2, 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

We pride ourselves with above and beyond customer service so we're glad we met your expectations Ily - Cheers!

Rated 5 out of 5 stars

A new look to my car!

I just had to take a moment to express my deepest appreciation for the amazing work your team did when fitting my new Android screen. I am absolutely thrilled with the results, and my car has never looked better!

The new Android screen is simply outstanding. It works like a dream, and the user-friendly interface has completely transformed my driving experience.

But that's not all! The addition of the reverse camera and dashcam has been a game-changer.

I can't thank you enough for the efficiency and professionalism displayed by your team.

September 17, 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Thank you for your detailed review Kevin!

Rated 4 out of 5 stars

Mercedes W204 Carplay Adaptor

I was impressed with the service from VMMS. I paid a little extra than I would have done for a China based supplier on Ebay on the basis that I might need some advice/assistance when installing the unit. As it turned out I did need some advice, and after making contact on WhatsApp an engineer called me back and talked me through the issue I was having.

So far the unit has worked well, and I am pleased with the product's performance. A great improvement on my car's OEM system.

I would have given 5 stars if the instructions had been easier to follow

July 17, 2023
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Thank you so much for the kind words and feedback Nick! We appreciate it.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look