I recently had a consultation at the Vein Centre about having my varicose veins removed, and I have to say I was really impressed with the whole experience. Everyone was incredibly friendly, welcom... See more
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Location
Switch location26 Berkeley Square, BS8 1HP Bristol, GB
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I was made to feel really at ease. The nurse who dealt with Me was second to none, chatty, funny and incredibly kind, and the doctor was honest, professional and kept me informed all the way along. I... See more
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Great experience.. all staff polite & professional & took every step to put me at ease. Procedure went extremely well & everything was fully explained. Very little discomfort & haven’t needed any pai... See more
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I have been very pleased with my treatment and aftercare at The Vein Centre. My Consultant Mark Bratby was excellent, he put me at ease and gave me all the information I needed to know about the p... See more
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Company details
Written by the company
VeinCentre are the UK's largest vein specialist with over 40 clinics nationwide. Varicose Veins | Thread Veins | Venous Ulcers
Contact info
26 Berkeley Square, BS8 1HP, Bristol, United Kingdom
4.6
Excellent
61 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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All good experience
All good experience. Hoping for a very good outcome when i have the procedure.
February 3, 2026
Reply from VeinCentre - Bristol
Hi Pam,
Thank you for your review. We’re pleased you had a good experience and we look forward to supporting you through your procedure.
Best wishes,
Dilly
Fantastic treatment
Staff were welcoming and knowledgeable. Explained every step to me. I felt confident from the minute I walked in. I had a minor issue with the compression stocking itching around the top but I rang their helpline, which was answered by a real person and they gave me excellent advice.
September 4, 2025
Reply from VeinCentre - Bristol
Hi Beverly,
Thank you for your lovely review. It’s great to hear you felt confident from the outset and that our helpline was able to help quickly when you needed advice.
Best wishes,
Dilly
Appointment
A friendly and professional experience made to feel at ease from the start.
September 22, 2025
Reply from VeinCentre - Bristol
Hi there, thank you for your lovely feedback. We’re so glad that you felt at ease from the moment you arrived and that your experience was friendly and professional throughout. We really appreciate you taking the time to share your thoughts.
Best wishes,
Dilly
My legs look 20 years younger.
I was apprehensive about having treatment to my legs but the staff at the Bristol Centre were so friendly and professional. The nurses were brilliant and Dr Bratby was great at explaining the entire procedure from start to finish. I’m delighted with the results. Thank you to all the staff who made my visits a pleasure. I’m delighted with my ‘new legs’.
October 10, 2025
Unprompted review
Reply from VeinCentre - Bristol
Hi Ellie, thank you for your lovely review. We’re so pleased to hear that our Bristol team helped put you at ease and that Dr Bratby and the nurses provided such clear explanations throughout.
It’s fantastic that you’re so happy with your results, we love hearing that your legs feel 20 years younger! Thank you again for your kind words.
Warm regards,
Dilly
I walked out happy
I have been very pleased with my treatment and aftercare at The Vein Centre.
My Consultant Mark Bratby was excellent, he put me at ease and gave me all the information I needed to know about the procedure. I felt I was in very safe hands throughout my 2 appointments.
My leg feels so much better now and is already starting to improve in its appearance. By next February I will be much more confident in wearing shorts!
Thank you 😄
October 10, 2025
Unprompted review
Reply from VeinCentre - Bristol
Hi Louise, thank you for your lovely review. We’re so happy to hear that you Walked Out Happy after your treatment, that’s exactly how we want our patients to feel! It’s wonderful that you felt in such safe hands with Mr Bratby and that his care and clear explanations helped put you at ease throughout your appointments.
We’re delighted your leg is already feeling better and looking improved, and we love that you’re already looking forward to wearing shorts with confidence next year. Thank you again for sharing your experience.
Warm regards,
Dilly
Was made very welcome & everything was…
Was made very welcome & everything was explained thoroughly from start to finish in a pleasant environment !
September 13, 2025
Reply from VeinCentre - Bristol
Hi Joanne, thank you. We’re delighted you felt so welcome and well-informed throughout your visit, that’s exactly what we aim for.
Warm regards,
Dilly
Wonderful experience
It was pleasure and efficient arranging an appointment and visiting the consultant. Payment was processed effectively and my surgery has been booked..
September 2, 2025
Reply from VeinCentre - Bristol
Hi Sagren,
Thank you for your kind feedback. We’re delighted to hear you found the process efficient and reassuring, and that your surgery is now booked. We’ll look forward to welcoming you back and supporting you through the next steps of your treatment.
Wishing you all the best,
Dilly
Consultation
Consultation confirmed my worries but was put at ease. Friendly, informative & procedure date booked. Being kept well informed with emails & patient information pack.
August 29, 2025
Reply from VeinCentre - Bristol
Hi Julie,
Thank you for your lovely review. We’re so pleased to hear that you felt reassured throughout your consultation and that the information and booking process helped put your mind at rest. We look forward to supporting you through your treatment journey.
All the best,
Dilly
The care and attention I received was…
The care and attention I received was excellent.
Everything was explained and I was made to feel very relaxed
May 9, 2025
Reply from VeinCentre - Bristol
Hi there,
Thank you for your kind words! We’re delighted to hear that you felt well cared for and relaxed during your visit. It’s always our priority to ensure that everything is clearly explained and that you feel at ease throughout the process.
Best wishes,
Dilly
All the staff were very professional
All the staff were very professional, yet friendly. They put me at my ease. I am very happy with the results of the treatment and would happily recommend the VeinCentre.
July 19, 2025
Reply from VeinCentre - Bristol
Hi Claire,
Thank you so much for your wonderful review! We’re thrilled to hear you’re pleased with the results. It’s always our goal to make patients feel confident and comfortable, and we’re so happy we succeeded with you. Your recommendation means the world to us!
Best wishes,
Dilly
I am still a bit disappointed with the results
I am still a bit disappointed with the results of treatment, although I know it can take up to a year for the final result to be achieved, so I just have to be patient.
Everything was fine at the Practice and everyone was very efficient and helpful, maybe apart from the Nurse who administered my last blood thinning injection, because this caused a large area of bruising, which had not been the case with the first injection at all.
July 15, 2025
Reply from VeinCentre - Bristol
Hi Judy,
Thank you so much for sharing your experience. We’re really sorry to hear that you’re feeling a bit disappointed with the results so far. You’re absolutely right, it can take time for the full benefits of treatment to develop, and we appreciate your patience during this process.
We’re glad to hear you found the team helpful and efficient overall, though we’re sorry to learn about the bruising after your final injection. Your feedback will be shared with our team so we can continue to maintain the highest standards and learn from your experience.
A member of our team will be in touch to check-in and see how you’re getting on and to see if there's anything else we can do to help. We are here to support you every step of the way and want to make sure you feel reassured and confident with the results.
Best wishes,
Dilly
The consultant and nurse assistant were…
The consultant and nurse assistant were both absolutely lovely. Answered all my questions and were very reassuring. They really put me at ease.
August 12, 2025
Reply from VeinCentre - Bristol
Hi Ruthie,
Thank you for your kind words! We’re so glad to hear that you felt reassured and well-cared for by our consultant and nurse. We’re here to answer any questions, anytime.
Best wishes,
Dilly
The consultation was fine
The consultation was fine. However I think £250 too expensive. Ex specially if you decide not to have the treatment. Also I am not convinced it will totally work rd k and get every vein gone?
August 12, 2025
Reply from VeinCentre - Bristol
Hi Tracy,
Thank you so much for sharing your thoughts with us. We completely understand that both cost and treatment effectiveness are really important when deciding what’s right for you. At VeinCentre, all consultations are carried out by an expert Vascular Consultant and include a detailed ultrasound scan. We use NICE-recommended treatments with a proven 99% success rate but we also know that every person’s situation is unique and that you’ll have plenty of questions along the way.
Our team will be in touch shortly to talk things through and see how we can best support you. In the meantime, please don’t hesitate to reach out if there’s anything you’d like to ask – we’re here to help and want you to feel fully informed and comfortable every step of the way.
Warm regards,
Dilly
Being well looked after and listened to.
August 7, 2025
Reply from VeinCentre - Bristol
Hi Ann,
We’re really pleased to hear you felt supported and heard during your visit. Your feedback means a lot to us.
Best wishes,
Dilly
Exceptional Care and Comfort – EVLA & Sclerotherapy with Dr Ramnarine
I recently had EVLA surgery on both legs and sclerotherapy with Dr Ramnarine at Veincentre, and I could not be happier with my experience.
From the moment I arrived, Dr Ramnarine’s professionalism and expertise put me completely at ease. He explained every step clearly, answered all my questions with patience, and carried out the procedure with exceptional skill. I felt confident that I was in the best hands possible.
A special mention must go to the lovely, friendly nurse who assisted throughout and kind receptionist. Their warmth and attentiveness made such a difference to my comfort. Dr and nurse went above and beyond to create a relaxed atmosphere — allowing me to DJ for two hours with my own choice of music during the procedure. This personal touch turned what could have been a nerve-wracking experience into something genuinely enjoyable.
The whole team made me feel cared for not just as a patient, but as a person. I left feeling well looked after, comfortable, and already noticing a great improvement with pain, swelling and circulation in my legs.
April 15, 2025
Unprompted review
Reply from VeinCentre - Bristol
Hi Mirna,
Thank you so much for sharing your detailed and kind feedback. We’re delighted to hear that Dr. Ramnarine and the team provided you with such exceptional care and comfort throughout your treatment.
It’s wonderful that the personal touches, like your music during the procedure, helped make your experience enjoyable and relaxed. We truly believe that treating our patients with both skill and kindness makes all the difference.
Wishing you continued improvement and good health. Please don’t hesitate to reach out if you need anything further!
Warm regards,
Dilly
I came 20 minutes before my booked…
I came 20 minutes before my booked time. 10 minutes after my appointment should be started, I decided to ask if everything is ok, because the lady behind the desk didn't try to check time and show me she cares that they are late. The lady asked why I am asking this. I said it's 10:40am, but I booked for 10:30am. She answered something like that - sometimes the client needs more time. Hm, and that's it - no sorry or something else. Then doctor's nurse came and she was very polite and told me sorry for the delay.
Ultrasound was ok. They gave me even special underwear. I didn't like to walk without sock though, I would prefer to not take them off )) or to have slippers, I hate walking on the floor without socks after many other people (but it's just me I suppose). The doctor explained everything clearly so you don't have to worry about that, and you can ask as many questions as possible. p.s. The punctuality should be very important for private services. I've been to several private services for a few years and many of them don't care about punctuality.
July 15, 2025
Unprompted review
Reply from VeinCentre - Bristol
Hi there,
Thank you for taking the time to share your feedback. Punctuality is very important to us and we are therefore so sorry there was a delay before your appointment. Your comments have been shared with the relevant team as we value your feedback and are always looking for ways to improve. Thank you again for your valuable feedback.
Wishing you all the best,
Katie
The welcome and the informative…
The welcome and the informative consultation was very professional. Time was taken to answer questions I had without feeling rushed. Calming and pleasant environment.
July 5, 2025
Unprompted review
Reply from VeinCentre - Bristol
Hi Nicola,
Thank you so much for your kind words! We're glad to hear you felt welcomed and supported during your consultation. Taking the time to answer your questions and ensuring a calm, comfortable environment is always our priority. We truly appreciate your feedback!
Best wishes,
Katie
Receptionist and nurse welcoming
Receptionist and nurse welcoming, professional and reassuring. Consultant very uncommunicative…. Left treatment room after the procedure on both occasions without so much as a goodbye!
Realise they are very busy but still some degree of reassurance, pleasantness or I would hope to feel like a person rather than another procedure. I even commented to the nurse who did understand my feelings.
May 19, 2025
Reply from VeinCentre - Bristol
Hi Christina,
Thank you for taking the time to share your feedback.
It’s really important to us that every patient feels welcomed and well cared for throughout their time with us, so we're genuinely sorry to hear that your experience didn’t reflect this.
We will pass your feedback on to the clinic team and we will be in touch shortly to discuss this further. Your feedback is truly valued and helps us continue to improve.
Wishing you all the very best,
Katie
Very accommodating with lovely and…
Very accommodating with lovely and attentive staff. Everyone was very professional and made sure they took their time to make sure I understood everything before going forward with treatment.
June 13, 2025
Unprompted review
Reply from VeinCentre - Bristol
Hi Sonia,
Thank you for your kind words! We're so glad you felt supported and well-informed throughout your experience. Our team always aims to take the time to ensure you're comfortable to make the right decision for you.
Best wishes,
Katie
All the staff were great
All the staff were great, with particular reference to the radiologist Raymond Ramnarine.
Many thanks
May 6, 2025
Reply from VeinCentre - Bristol
Hi Stewart,
Thank you so much for your kind words! We're really pleased to hear that you had a positive experience and that our team made you feel well cared for. Your feedback means a lot to us.
Wishing you the best,
Katie
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