I waited two months for my package to arrive I even sent them emails trying to get updated on when it was coming and my tracking says that it was delivered when it never was. DO NOT BUY FROM THEM YOU... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered over a month ago and still don't have it! Have sent muliple customer service through their support email address, the response is.Oh, we're sorry.Tracking doesn't update like it should yada ya... See more
The communication between the owner and myself was so good. So, if you need customer service or have questions, she's awesome. The caps are beautiful. A beautiful, soft, double ply satiny fabric that... See more
I loved the friendly, fun FB ads for these bonnets, and, with my wiry, frizzy Irish hair, I appreciated the encouragement to try them. The price was reasonable -- 2 for 1! -- and when Velanico's order... See more
Company details
Written by the company
Hi and welcome to Velanico! We strive for providing quality hair care products, to help women all over the globe!
Contact info
United States
- velanico.com
3.5
Average
106 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All the reviews on the companies…
All the reviews on the companies website are fake. Been waiting for my stupid bonnets for weeks I know I either won’t get them or they will be garbage.. Buyer beware do not buy from this company
June 4, 2024
Unprompted review
Reply from Velanico
Hi!
The reviews on our site are from verified customers, verified by Judge.me. I truly hope you'll be satisfied with the bonnets you'll receive. Please let us know once you've received them :)
Best,
Nikki
Velanico is a SCAM
I agree with the other purchasers. This place is a scam. It has been over a month. Asked for a refund because I still have no product and said they wouldn’t give me because it is in transit. Also said someone would reach out to me but no one ever did. Won’t waste anymore of my time. DO NOT BUY FROM THEM. HORRIBLE SERVICE.
May 10, 2024
Unprompted review
Reply from Velanico
Hi Sharon,
During the month of May we've had high demand, and therefore some orders have been significantly delayed. We've solved this buy ordering a larger quantity of stock to match the increasing orders.
We have a 30 day money back guarantee, which you are free to use whenever. Our support team is well aware of this, and if you were told to wait for it to arrive before issuing a refund, that is unacceptable. Please contact us at support@velanico.com as soon as possible so we can issue you a refund, if that is what you want.
Best,
Nikki
Delayed arrival and brown stains
Didn’t arrive for nearly a month. Contacted customer service twice - received no reply. Once items arrived, one has brown stains on. Pretty disgusting. Cannot recommend.
June 3, 2024
Unprompted review
Reply from Velanico
Hi Francesca,
During the month of May we've had high demand, and therefore some orders have been significantly delayed. We've solved this buy ordering a larger quantity of stock to match the increasing orders.
However, if you received a bonnet a bonnet with stains, we would gladly send you a new ones with express shipping right away!
Please contact us at support@velanico.com
Best,
Nikki
Package took over a month to receive…
Package took over a month to receive and the product is junk. Claims to be silk, it’s not. The inside is rough and a complete waste of money.
May 17, 2024
Unprompted review
Reply from Velanico
Hi,
During the month of May we've had high demand, and therefore some orders have been significantly delayed. We've solved this buy ordering a larger quantity of stock to match the increasing orders.
Our bonnets are high quality double layer. If this is not what you received, you may have received another package? Anyway, we'll gladly send you a new bonnet for free, so you can see the quality for yourself.
Please contact us at support@velanico.com and explain this to our support team. They will make sure you get the right one!
Best,
Nikki
Scam
My parcel has been in transit weeks. The customer service has been unhelpful, and I am very disappointed. After reading the reviews, I regret making my order and would like a refund. Please don't waste your money on this.
May 29, 2024
Unprompted review
Reply from Velanico
Hi, Karina!
During the month of May we've had high demand, and therefore some orders have been significantly delayed. We've solved this buy ordering a larger quantity of stock to match the increasing orders.
You should have received your bonnet by now, and we would love your feedback! We thank you for your feedback on our customer support, and will work to improve this.
Best,
Nikki
scam
Waited over a month and still have not received my order. Customer service will not respond to emails. Avoid this company.
April 1, 2024
Unprompted review
Reply from Velanico
Hi Elena,
During the month of May we've had high demand, and therefore some orders have been significantly delayed. We've solved this buy ordering a larger quantity of stock to match the increasing orders.
You should have received your bonnet by now, and we would love your feedback!
Best,
Nikki
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.