Velora London 

My sweater arrived after 3 weeks of posting from China. It was too small.
I asked for a refund and received a standard email saying 'keep the sweater and we'll give you 20% off your purchase price'.
My sweater was too small so I asked for a full refund and have received NO emails from them since.
Do not buy from this company!

DO NOT BUY ANYTHING FROM THIS COMPANY!!!! I have ordered goods and I have not received them. They appear on the Shop App too and they are not responding to me as I have tried to report them. They are fraudulent BEWARE!!

This company is a scam. I reported them to Action Fraud because my 'goods' never arrived.I got suspicious when they stopped communicating with me having initially sent almost daily updates on 'my order'. My bank, via VISA, have credited me the full amount following some checks and since being in touch with their bank. Velora seesm to use AI to generate fake tracking on orders you place, everything looks above board on their tracking link, but then the 'goods' simply stop at a random transit point in their journey.

velora london trades with different names like clare London . It is a scam they don't deliver . bogus tracking numbers insulting email when queried them

AWFUL!!!!
Argue and you might get 50% back and you get to keep the crappy jumper.

They advertised jumpers as cashmere and wool jumpers they are not ..
they are not in London but send goods from china ..
no labels in jumpers of what fabric they are or washing instructions

The jumper arrived eventually & I was disappointed to find it was a very yellow cream colour, not as soft as I expected a cashmere jumper would be, no fabric content labels & no washing instruction's which is a breach of Textile labelling Regs.
So I opted for a refund as the website clearly states a 30 day refund policy. However I found out from email exchanges that I would have to send the jumper back to the warehouse in Ningbo, China which would cost me more than the 30% refund they were offering. I responded I was entitled to a full refund as the goods were not as described and was offered 50%. I accepted this as was getting weary of the email exchanges. There is something very wrong with the way Velora London is operating. I have reported the company to my local Trading Standards for the labelling issues, description of goods and

I wish i had read the reviews!!
Same as most users: Velora sells products under the pretence of closing down.
- It took ages for the product to arrive.
. I cannot get hold of anyone. I wrote twice to them, complaining about the poor quality of the product (material, cut, sizing etc), not heard back.
- I want to return it, but ...will i get my money back?

Stay clear of this company!

Very poor quality and dubious sizing

Quite frankly would rate NO STAR. Poor quality product (item ordered 10 Nov, received 22 Nov) and despite assertion of 30 day money back guarantee have not been able to contact the company. I have completed their own on line contact form (no acknowledgement and no telephone number) and tried emailing them- that came back as undeliverable. Just seen another email address so will try that. I suspect I have been scammed!

UPDATE - have raised a dispute via my Credit Card - suggest anyone who paid by Credit Card does the same - will see what happens next.

My experience was quite ok, I wanted a warm fluffy «  cashmere » cardigan. I wasn’t over expecting high quality for the price , BUT the cardigan is actually very very warm ! And I have received a lot of compliments. So I am happy with my purchase.

Unfortunately, I ordered and paid for two chairs and to date I have not received any notification of my requests.
Basically, they have stolen from me and are not even getting back to me. I have already threatened them but no response. What should I do?

NO STARS

THIS COMPANY IS A SCAM!!! they advertise cashmere - it’s horrific quality and definitely polyester! However such poor items no labels confirming the material or washing instructions.

No way to send returns! DONT MAKE SAME MISTAKE I DID!

No Stars at All.

This company is a scam company. Much like everyone else. Goods awful, nothing like advertised. Unwearable, no labels. It would be an insult give them away. Company did initially reply but with no information for return. Then stopped replying to my many emails altogether. I'm amazed that they are allow to advertise in the way that they do.

DO NOT use them, the jumpers are not wool and they are not answering my emails to return my order for a refund.

It’s a scam. They say it’s cashmere but it isn’t. They say it’s a company in London - it isn’t - they’re Chinese. When you ask to return the items (it states easy returns) they say you have to ship back to China and pay the costs (recorded) or you can have a partial refund of 20%. Sadly it’s just all rubbish- cheap and nasty tat.

DON'T buy from this company. It is a total scam. The product bears zero relation to the photos and are very poor quality. I wanted to return the items but was told I had to return them to China!!!!

Disgusting!

Would have given none if I could. Total scam. Not what they advertise or promise. Cheap rubbish from china and zero response when I emailed customer service to request a refund. AVOID at ALL costs.

They sent a jumper in post with no receipt, no instructions on how to return and they don't even answer emails. Thinking of going to solicitor.

Absolute Garbage- never been anywhere near cashmere fibres- no info to return to "London" for a refund- wish I had looked on here first .

I emailed but no reply- funny that !!

Why are they allowed air space ? Such awful reviews, they should be banned by Office of Fair Trading .