My bike flew off the rack on the highlway. It was total loss, damaged beyond repair. I dreaded dealing with insurance but Velosurance made it painless. Filed my claim, emailed a few photos, and had a... See more
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My bike was stolen right off the Sound Transit bus rack. I was on the bus and there was absolutely nothing I could do. I called Velosurance right away and they walked me through the process. They aske... See more
Attempted to turn off auto renew on my policy by using the account management on the website. Upon filing a claim later that year I was told that my policy was actually "Canceled" and no longer activ... See more
Company replied
I had a claim following a bike crash, for bike repairs, bike shorts, and helmet. While I was focused on my own recovery, Velosurance quickly processed the claim, allowing me to return to cycling witho... See more
Company details
Information provided by various external sources
Velosure is a national insurance agency founded by two cyclists in response to the insurance needs of bicycle riders nationwide. We partnered with an A.M.Best “A” rated, US insurance company to provide a multi-risk policy offering protection to all types of cyclists. Our cycling insurance policy is superior to any other similar product available in the insurance marketplace. There simply is no substitute. We are proud to serve our fellow cyclists with an insurance policy that covers just about anything that can happen to a bike. Everyone who works at Velosure is an avid rider, so when you call us you are speaking to another cyclist who understands you and your bike.
Contact info
8201 Peters Road Suite 1000, 33324, Fort Lauderdale
- 888-663-9948
- info@velosurance.com
- velosurance.com
3.9
Great
42 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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Don't count on this insurance for theft.
I had signed up for velosurance for my Radmini 4. Turns out that after questioning the wording in the policy around bike theft, my bike is not covered. Had I not questioned the policy I would have been out 1600.00 if the bike was stolen. It's pretty weak insurance that doesn't protect against theft of bike locked to the back of my Jeep’s spare tire and hitch rack with a Pewag 12mm Security Chain and a Abloy PL350 padlock which sits in a secured parking garage where only someone with a key can enter the garage and there's a camera right beside the Jeep. I am not sure how much more secure I could make it.
November 8, 2020
Unprompted review
Reply from Velosurance
Velosurance does cover theft from a car’s bike rack as long as the bike is secured. Considering that a public garage is the second most popular place for bike theft, trailing only behind unlocked bikes left on the street, we recommended that the customer keeps his folding bike inside his Jeep when at the place of residence. He misinterpreted our response as denial of coverage, cancelled the policy and immediately started a social media smear campaign.
My bicycle suspension was broken after…
My bicycle suspension was broken after a crash in a mountain bike park. Luckily, Velosurance policy covered that and I was up and riding a very short time. Would recommend.
October 6, 2018
Unprompted review
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