I had a fantastic experience with Grant and Tristan. They were both incredibly helpful, knowledgeable, and took the time to explain everything in detail. They gave me so much information and really... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service at Venicci is second to none. I purchased a travel system and had a couple of minor issues. They replied within 24hours, collect and deliver the item without any problems or issue... See more
Company replied
We bought a travel system from Venicci and has been brilliant a year ago Recent feedback.. spoke to Sacha in the service department with regards to a small issue with our car seat and the servic... See more
Company replied
We love our Venicci pram and travel system and use it daily. Unfortunately part of the straps on the bag which attach it to the pram snapped. I contacted Venicci to see if I could purchase new straps... See more
Company details
Written by the company
- Simply Stylish -
Contact info
Unit 7 Brookfields Way, S63 5DL, Rotherham, United Kingdom
- service@venicci.co.uk
- venicci.co.uk
4.8
Excellent
705 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Harry was fantastic
Harry was fantastic, very helpful and knew the brand inside out.
May 10, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Harry was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Tristan was very helpful upon our visit…
Tristan was very helpful upon our visit to the NEC baby show. Super knowledgable and very helpful with a professional touch. Would 100% recommend
May 10, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Tristan was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
The baby show at the Birmingham nec
The baby show at the Birmingham nec.
Tristan swiftly helped my wife with the purchase of the Venicci tila. Had me sold with the colourway and the bundle available.
We even had the option to leave on the same day with the bundle. And even offered £100 off.
Very happy with my purchase. Would recommend
Very good customer service
May 10, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Tristan was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Met the staff at the baby show 2026 in…
Met the staff at the baby show 2026 in Birmingham and the service was fantastic. Great deal and advice. Very impressed.
May 10, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted we were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
We have been given so much advice and…
We have been given so much advice and information by Tristan on the venicci prams to help us make the right decision.
Excellent service!
May 10, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Tristan was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
amazing sales rep!
Kelly was an amazing sales rep giving so much information and answering all of our questions! Product also amazing!
May 10, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Kelly was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Great experience with Katie at the baby show!
Had a great experience today at the The Baby Show with Katie purchasing our lovely Claro 2! We were given a fantastic demo and talked through all the options to make sure it was the right fit for us. Katie made us feel really welcome throughout the whole experience. We’re so excited for it to be delivered!
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Katie was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Reply from Venicci
Thank you so much for your review.
All the best,
Team Venicci
We were a bit torn between two brands…
We were a bit torn between two brands, but we ended up choosing Venicci. Harry at the baby show gave a fantastic demonstration—so friendly and full of useful information!
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Harry was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
We dealt with Tristan and the team at…
We dealt with Tristan and the team at the Baby Show at the NEC in Birmingham today. Tristan was really friendly, helpful and most of all, knowledgeable about the products they offer. He helped us through the process of choosing to ordering and we are over the moon with the customer service and product we chose. Would recommend to anyone! Thank you!
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Tristan and the team were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Harry was brilliant
Harry was brilliant. He knew the ins and outs of the pram and knew what he was talking about. Very friendly and very helpful. Came back later in the day to complete purchase with him.
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Harry was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Had a lovely experience at the Venicci…
Had a lovely experience at the Venicci stand today at the Birmingham baby show and a special thank you to Sandra for all her help showing us the full travel bundle which helped us make a very informed decision on our purchase.
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Sandra was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
We were assisted by Gary at the Baby…
We were assisted by Gary at the Baby event in Birmingham and we couldn’t have asked for better service, he answered all of our questions and even helped us with questions we didn’t even think about. 11/10 service and a very nice man
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Gary was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
So so helpful at the baby show
So so helpful at the baby show, harry and Tristan were amazing, demonstrated everything and were so great at giving us all the advice
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Harry and Tristan were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Venicci UPline 3
Saw Tristan at the Baby Show in NEC and he was so helpful and informative. Took the time to show us the pram and all of its capabilities. The whole pram looked amazing and just what we need for a rural lifestyle. Really impressed and feel confident going with such a well researched and tested brand. Thanks for giving up eating your cereal bar for us!!
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Tristan was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
The Baby Show
We went to The Baby Show to try out the Venicci pushchairs and we ultimately purchased one. Harry and Tristan were super helpful giving us all the information we needed and allowing use to try out all the prams.
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Harry and Tristan were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Absolutely fantastic service from katy
Absolutely fantastic service from katy. Super friendly, informative and helpful! Made my visit to the baby show worth coming. A credit to your team for being so lovely. Thank you very much!
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Katie was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Venicci team at the Baby Show
We met the Venicci team at the Baby Show yesterday and had a great experience—especially with Kelly.
After speaking to lots of exhibitors and taking in so much information, Kelly was clear, knowledgeable, and straight to the point, which made everything much easier to understand.
The Claro 2 really stood out to us—premium look and feel, reliable, and very well priced. We left feeling confident in our choice. Thank you, Kelly and the Venicci team!
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Kelly and the team were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Harry gave us a great experience and…
Harry gave us a great experience and demonstrated all the great features
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Harry was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Gary and Tris were great!
Gary and Tris were amazing with helping me decide what travel system I needed. Very informative and got great deals at the NEC baby show.
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Gary and Tris were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
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