I had a fantastic experience with Grant and Tristan. They were both incredibly helpful, knowledgeable, and took the time to explain everything in detail. They gave me so much information and really... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service at Venicci is second to none. I purchased a travel system and had a couple of minor issues. They replied within 24hours, collect and deliver the item without any problems or issue... See more
Company replied
We bought a travel system from Venicci and has been brilliant a year ago Recent feedback.. spoke to Sacha in the service department with regards to a small issue with our car seat and the servic... See more
Company replied
We love our Venicci pram and travel system and use it daily. Unfortunately part of the straps on the bag which attach it to the pram snapped. I contacted Venicci to see if I could purchase new straps... See more
Company details
Written by the company
- Simply Stylish -
Contact info
Unit 7 Brookfields Way, S63 5DL, Rotherham, United Kingdom
- service@venicci.co.uk
- venicci.co.uk
4.8
Excellent
705 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tristan at the NEC show in Birmingham…
Tristan at the NEC show in Birmingham was fantastic. He showed us how to use the pram and travel system. Was very informative and helpful!
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Tristan was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Good shopping experience with good clarity and professionalism
Harry, was very helpful and answered all our questions with good professionalism and clarity. The product price was good for the money and good buying experience.
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Harry was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Saw Katie at the NEC baby show
Saw Katie at the NEC baby show. She was very lovely and went above and beyond to show us how the upline 3 worked and what came with it and helped us with the purchase, thank you
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Katie was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Fantastic quality
Fantastic quality, bought at the NEC baby show and the staff were very friendly!
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted we were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Gary was fantastic at the Birmingham…
Gary was fantastic at the Birmingham show today, was not pushy in the slightest and we were delighted to have been served by him today! Thank you
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Gary was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Reply from Venicci
Thank you so much for your review. We're delighted Tristan was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
We attended the Saturday baby show at…
We attended the Saturday baby show at the NEC and were really impressed with how helpful and knowledgeable Harry was! Really friendly team really approachable and we placed our order!
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted the team were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Kelly was really helpful in helping us…
Kelly was really helpful in helping us buy our first pram that we can use completely one handed. Thanks again!
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Kelly was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Incredible service!
Sandra was incredibly helpful and friendly at the Baby Show in Birmingham. Nothing was too much to ask and I can’t wait to receive my pushchair!
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Sandra was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Tristan was very informative & Gave a…
Tristan was very informative & Gave a great demo on how to use the pram. really helpful 10/10
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Tristan was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Just purchased our pram from Katie at…
Just purchased our pram from Katie at the Baby Show. She was so informative and helpful
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Katie was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
We visited the Baby Show in NEC in…
We visited the Baby Show in NEC in Birmingham on Saturday 9th May and were very eager to visit the Venicci stand as we were interested in purchasing the Claro Travel System. We were assisted by Tristan who was wonderful and gave us a demo of the Claro 2. He was really helpful and especially with all the questions we were asking. The travel system is excellent quality, very easy to use and is an overall great travel system. Thank you again to Tristan for his help.
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Tristan was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Harry was amazing
Harry was amazing. His customer service at the NEC baby show was flawless. His endless years of experience, honesty and professionalism shone through. He was patient with all our questions and completely sold the company the and travel system! We compared to other products and value for money couldn't be beaten. Would highly recommend
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Harry was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Kelly was so helpful and answered all…
Kelly was so helpful and answered all our concerns
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Kelly was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Gary was amazing help at the baby show
Gary was amazing help at the baby show, he answered all the questions I had, and with no pressure at all! He really made the experience so relaxing and reassured me through all my decisions. Thank you again
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Gary was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Spoke to the team at the baby show at…
Spoke to the team at the baby show at the NEC, the lady we spoke to was really friendly and helped explain the difference between the upline 2 and up line 3, and the cost differences.
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted the team were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
We met katie at the baby show
We met katie at the baby show, she was extremely helpful, answered all questions and even used Gary (the baby) for demo on the car seat.
We’re really pleased to have gone with venicci for our pram and had a lovely experience at the baby show.
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Katie (and baby Gary) were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Kate really helped us answered all the…
Kate really helped us answered all the questions and really made sure we had all the info and guided us through all the stroller bits and pieces.
10/10 definitely recommend
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Katie was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Fantastic customer service
Fantastic customer service, great stroller and brilliant value for money!!
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased the customer service team were helpful and able to resolve your issues quickly.
We hope you can continue to enjoy using your Venicci pushchair.
All the best,
Team Venicci
Kelly was amazing
Kelly was amazing, helped with everything and was very patient with us. Thanks again’
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Kelly was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
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