I had a fantastic experience with Grant and Tristan. They were both incredibly helpful, knowledgeable, and took the time to explain everything in detail. They gave me so much information and really... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service at Venicci is second to none. I purchased a travel system and had a couple of minor issues. They replied within 24hours, collect and deliver the item without any problems or issue... See more
Company replied
We bought a travel system from Venicci and has been brilliant a year ago Recent feedback.. spoke to Sacha in the service department with regards to a small issue with our car seat and the servic... See more
Company replied
We love our Venicci pram and travel system and use it daily. Unfortunately part of the straps on the bag which attach it to the pram snapped. I contacted Venicci to see if I could purchase new straps... See more
Company details
Written by the company
- Simply Stylish -
Contact info
Unit 7 Brookfields Way, S63 5DL, Rotherham, United Kingdom
- service@venicci.co.uk
- venicci.co.uk
4.8
Excellent
705 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Harry at the baby show was really…
Harry at the baby show was really helpful when showing us the variety of bundles avaliable at the baby show. We decided on the upline 3 in pebble and are really looking forward to using it with our little one
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Harry was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Great customer service
Great customer service. Very helpful/informative on advising on pushchairs. Thanks Venicci & Harry.
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Harry was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Both Harry and Kelly were great amazing…
Both Harry and Kelly were great amazing service
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Harry and Kelly were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
A fantastic experience
A fantastic experience. We came to the NEC and were taken back by the different makes and models of prams and accessories. Gary was amazing, demonstrates everything and now we have an excellent pram.
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Gary was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Attended baby show at the NEC Gary…
Attended baby show at the NEC Gary assisted us in the purchase of the Venicci up line 3
He answered all our questions and gave us a very detailed tutorial on the whole system.
Very friendly and great service
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Gary was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Amazing company
Amazing company. Wonderful service from Peter and Gary at the baby shoes. Beautiful products and I cannot wait to start using my pram!
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Peter and Gary were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Amazing service and knowledge from…
Amazing service and knowledge from Kelly and Harry at the baby show nec
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Kelly and Harry were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Katie from the baby show
Katie from the baby show, was absolutely amazing and so so helpful, im a new mum to be and she made me feel relaxed and at ease, she helped me out so much.
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Katie was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Kelly was great at the NEC baby show…
Kelly was great at the NEC baby show showing us how the new up line 3 works and explaining to us in detail as first time parents means a lot to us and now we have our purchase sorted ready for baby! thank you!
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Kelly was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Popped into the resort pop up shop
Popped into the resort pop up shop, Gary greeted us and provided a fantastic service ended up buying the pushchair 😁🔥. Huge shout out to Gary 😁
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Gary was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Kelly at the baby show was absolutely…
Kelly at the baby show was absolutely amazing. 😍😍
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Kelly was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
amazing product and amazing customer service !!!!
We ordered our Upline 2 and it has been amazing. We required an extra part as I broke a clip being heavy handed and once contacting customer service this was sent out the same day which was amazing!!!! Super happy with the customer service especially from Tristan and Sacha!!
May 7, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased the customer service team were helpful and able to resolve your issues quickly.
We hope you can continue to enjoy using your Venicci pushchair.
All the best,
Team Venicci
Absolutely lovely company would most definitely recommend to anyone really helpful with stuff and quick replies when needed
Absolutely lovely company would recommend to anyone dead helpful with stuff and very quick replwhen need
May 6, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted the team were able to be so helpful.
All the best,
Team Venicci
Excellent customer service
Excellent customer service, they were able to send me a new car seat and base to replace the recall car seat I had. Very straightforward process
May 6, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased the customer service team were helpful and able to resolve your issues quickly.
We hope you can continue to enjoy using your Venicci car seat now.
All the best,
Team Venicci
Superb service and support
Couldn't praise the team and product more! We bought the Venicci Upline for our son born in October 25 and recently had an issue with the brakes. Nothing was too much bother, in order to inspect and fix the frame Venicci sent us a loan version whilst they repaired ours and we were reunited with a fixed frame in less than a week! Amazing customer service and communication from the team! Would highly recommend Venicci as a brand, their products and team are wonderful!
May 6, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased the customer service team were helpful and able to resolve your issues quickly.
We hope you can continue to enjoy using your Venicci pushchair.
All the best,
Team Venicci
Car seat injury
Cosmo car seat caused injury to my newborns feet.
Customer service could be improved but once they realised I wasn’t giving In
After a few back and forth emails and arguing my point and situation we managed to come to a resolution.
Glad that they have managed to resolve this upsetting experience.
May 1, 2026
Unprompted review
Reply from Venicci
Thank you for your review and update following the support you got from the customer service team.
We always try our best to find a suitable solution for our customers so you can continue to use your Venicci product.
All the best,
Team Venicci
replacement
Emailed Venicci after noticing my backpack with my bundle was broken, had an email back within a day and another replacement sent out instantly. Cannot recommend the after service enough. Thank you Sacha for sorting this for me.
April 30, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased the Sacha and the customer service team were helpful and able to resolve your issues quickly.
We hope you can continue to enjoy using your Venicci pushchair.
All the best,
Team Venicci
Upline 3
Harry served us today, was really informative and helpful in securing our travel system! Made the process so easy and was great with any queries we had, for a company that doesn’t take commission he was absolutely amazing and definitely deserved it!
April 26, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Harry was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Brilliant pram, multifunctional!
Bought a pram today, Harry showed us how it works and how useful it is! There is so many uses for this pram that will benefit in so many areas! Thank you Harry!
April 25, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Harry was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Thank you so much to Katie you were so…
Thank you so much to Katie you were so helpful and informative with Venicci products today at Glasgow baby toddler event. You knew what you were talking about and helped me make my choice in ordering our baby’s pram. Also thank you to the 3 Gary’s 😂
April 19, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review, it is appreciated.
We're delighted you have chosen Venicci and know you'll love using it.
Thanks, Team Venicci
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