Venicci Reviews 

705
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 258 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, informative, and professional, making their interactions pleasant and stress-free. Many people highlight the exceptional customer service, noting its efficiency and the ease with which issues are resolved, often quickly and without additional cost. Reviewers are highly satisfied with the products, describing them as excellent quality, sturdy, and easy to use for daily activities. Many consumers particularly appreciate the smooth user experience, highlighting features like easy maneuverability, effective suspension, and practical designs that fold quickly.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Users describe positive interactions with product, with many expressing satisfaction with the quality and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the professionalism, patience,... See more

Service

Customers had positive experiences with service, often highlighting the quick, efficient, and helpful... See more

User experience

Consumers find the user experience to be positive, with many praising the helpful and informative staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic experience with Grant and Tristan. They were both incredibly helpful, knowledgeable, and took the time to explain everything in detail. They gave me so much information and really... See more

Company replied

Rated 5 out of 5 stars

The customer service at Venicci is second to none. I purchased a travel system and had a couple of minor issues. They replied within 24hours, collect and deliver the item without any problems or issue... See more

Company replied

Rated 5 out of 5 stars

We bought a travel system from Venicci and has been brilliant a year ago Recent feedback.. spoke to Sacha in the service department with regards to a small issue with our car seat and the servic... See more

Company replied

Rated 5 out of 5 stars

We love our Venicci pram and travel system and use it daily. Unfortunately part of the straps on the bag which attach it to the pram snapped. I contacted Venicci to see if I could purchase new straps... See more


Company details

Written by the company

- Simply Stylish -


Contact info

4.8

Excellent

TrustScore 5 out of 5

705 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(705)

257 reviews in the last 12 months

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Rated 5 out of 5 stars

Baby show Glasgow

Attended the baby show in Glasgow today and Katie at the VENICCI stand was brilliant. Really knowledgable and made the full experience brilliant and easy. I have ordered the upline 3 which looks excellent and can’t wait to use it when baby comes.

April 19, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review, it is appreciated.

We're delighted you have chosen Venicci and know you won't be disappointed with it.

Thanks, Team Venicci

Rated 5 out of 5 stars

Katie - Glasgow Baby Show

Katie was absolutely fantastic at the pram show in Glasgow for us. Gave demonstrations over both days and helped us decide on our pram bundle! Highly recommend.

April 19, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review, it is appreciated.

We're delighted you have chosen Venicci and know you won't be disappointed with it.

Thanks, Team Venicci

Rated 5 out of 5 stars

Visited the Venicci stand at the Baby &…

Visited the Venicci stand at the Baby & Toddler Show in Glasgow to look at prams for our baby due in September. There were so many brands to choose from which was overwhelming, but Kelly at Venicci helped us pick what we believe is our perfect pram by being super friendly & giving us a great demo of how everything worked!

April 19, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review, it is appreciated.

We're delighted you have chosen Venicci and know you won't be disappointed with it.

Thanks, Team Venicci

Rated 5 out of 5 stars

Katie was amazing in helping us get the…

Katie was amazing in helping us get the pram I really wanted. My due date is soon and my new pram wouldn’t arrive in time so she sorted us out with the car seat and base and chasis in the mean time till the pram arrives. Can’t thank her enough for all of her help and making this experience less stressful.

April 19, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review, it is appreciated.

We're delighted you have chosen Venicci and know you'll love using it when little one arrives.

Thanks, Team Venicci

Rated 5 out of 5 stars

5 ⭐️s for Kelly!! She was the best

Kelly at the Glasgow baby show was so helpful and really took her time to talk me through how to fold, take a part and work the whole travel system. She made me feel confident and very much at ease which was a big deal - I find prams very heavy and overwhelming to use!! Such a relief to have found our set up & genuinely -thanks to Kelly! Not many reps take the time to help you try things for yourself!

April 19, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you for your review, we appreciate the 5 stars you have left us and are delighted you have the confidence to use Venicci now.

We're delighted Kelly was able to help you make the right choice for you and your little one.

Thanks, Team Venicci

Rated 5 out of 5 stars

Sandra was very helpful in organising…

Sandra was very helpful in organising myself and my fiancé’s bundle for our newborn to be! Very patient and gave excellent demonstrations filling us with confidence. Thank you Sandra

April 19, 2026
Unprompted review
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Reply from Venicci

Thank you for your review, we appreciate the 5 stars you have left us.

We're delighted Sandra was able to help you make the right choice for you and your little one.

Thanks, Team Venicci

Rated 5 out of 5 stars

Upline 3 and the Venicci team

We were lucky to get a hold of the new Upline 3 pram today at the SECC Glasgow. We had the genuine pleasure of speaking with Katie who was a fountain of knowledge and experience. As first time soon to be parents we couldn't of asked for a better person to help us out. After looking around some of the other stalls and brands we couldn't help but come back to the Upline 3 and Katie's patience to answer all of our questions, and give us her honest opinions! Not only did the price for the bundle out compete any of the competitors, but the technology is ahead of the rest too with the folding carry cot function. If you happen to go to a show and Venicci is there, do speak to them and try their Upline 3. Katie if you read this, thank you again from Tom and Lorraine :)

April 18, 2026
Unprompted review
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Reply from Venicci

Thank you so much for your review, it is appreciated.

We're delighted you had such a positive visit to our stand and Katie was as helpful as she always is.

Thanks, Team Venicci

Rated 5 out of 5 stars

Kelly sold us venicci upline 3 at…

Kelly sold us venicci upline 3 at Glasgow baby and toddler show. Super patient and helpful :)

April 18, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you for your review, we appreciate the 5 stars you have left us.

We're delighted Kelly was able to help you make the right choice for you and your little one.

Thanks, Team Venicci

Rated 5 out of 5 stars

Sacha was very helpful at the Glasgow…

Sacha was very helpful at the Glasgow SEC in sorting out our Venicci pram purchase

April 18, 2026
Unprompted review
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Reply from Venicci

Thank you for your review, we appreciate the 5 stars you have left us.

We're delighted Sacha was able to help you make the right choice for you and your little one.

Thanks, Team Venicci

Rated 5 out of 5 stars

Great experience made so easy by Katie…

Great experience made so easy by Katie at the baby show in Glasgow. Left us feeling a lot less overwhelmed and walked away with my dream pram.

April 18, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you for your review, we appreciate the 5 stars you have left us.

We're delighted Katie was able to help you make the right choice for you and your little one.

Thanks, Team Venicci

Rated 5 out of 5 stars

Absolutely delighted with our Upline2…

Absolutely delighted with our Upline2 in Taupe. Brilliant service with the Glasgow Pram Centre as well from order to pick up. Would 10/10 recommend this pram to anyone!

April 18, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review, it is appreciated.

We're delighted you have chosen Venicci with Glasgow Pram Centre.

Thanks, Team Venicci

Rated 5 out of 5 stars

Katie was absolutely brilliant, so helpful and really lovely.

Katie helped us at the Glasgow baby event and was super helpful. Explained everything in depth and was very patient

April 18, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you for your review, we appreciate the 5 stars you have left us.

We're delighted Katie was able to help you make the right choice for you and your little one.

Thanks, Team Venicci

Rated 5 out of 5 stars

Great demo of the pram we were after by…

Great demo of the pram we were after by Sacha, very helpful

April 18, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review, it is appreciated.

We're delighted you have chosen Venicci and Sacha was helpful.

Thanks, Team Venicci

Rated 5 out of 5 stars

The best pram system

The best pram system, we tested loads of them but loved all the features of the Upline 2. We’ve had it 5 months now and it’s perfect for us, the suspension is amazing and does us on our walks. Would recommend a Venicci pram to everyone!!

April 18, 2026
Unprompted review
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Reply from Venicci

That's great to hear. Thank you so much for taking the time to leave us a review.

Thanks, Team Venicci

Rated 5 out of 5 stars

Pram

Perfect pram

April 18, 2026
Unprompted review
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Reply from Venicci

Thanks :-)

Rated 5 out of 5 stars

Kelly was brilliant

Kelly was brilliant, very helpful and gave us all the useful information. Would highly recommend

April 18, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you for your review, we appreciate the 5 stars you have left us.

We're delighted Kelly was able to help you make the right choice for you and your little one.

Thanks, Team Venicci

Rated 5 out of 5 stars

Gary was absolutely amazing

Gary was absolutely amazing, very helpful and knowledgeable! Had a great and very kind attitude and I didn’t feel pressured on my initial first look! We ended up purchasing the Upline 3 in sand and we are so happy. Thanks so much to Gary and the team who helped todsy.

April 18, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review, it is appreciated.

We're delighted you have chosen Venicci and Gary was able to help you choose the right pushchair for you and your little one.

Thanks, Team Venicci

Rated 5 out of 5 stars

We went to the Baby and Toddler show…

We went to the Baby and Toddler show and Kelly at Venicci was a superstar. She was so patient and explained everything to us. As first time parents the show was pretty overwhelming and it was easy to get caught up in all the sales pitches.

We weren’t even intending on buying anything but she showed us everything we needed to know and the pram ticked all our boxes.

It’s our very first baby related purchase so thank you to Kelly for making it a pleasant experience!

April 17, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you for your review, we appreciate the 5 stars you have left us.

We're delighted Kelly was able to help you make the right choice for you and your little one. That's one of the big purchases out the way!

Thanks, Team Venicci

Rated 5 out of 5 stars

Amazing service from Courtney for…

Amazing service from Courtney for helping us pick out Venicci Upline 3 pram. She gave full demonstration and provided us with all the key details. Team were superb, really knowable. Didn’t feel rushed and didn’t feel like they were hitting us with their prearranged sales pitch like Silver Cross.

April 17, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you for your review, we appreciate the 5 stars you have left us.

Courtney hasn't been with us long so we're thrilled she was able to help you choose Venicci.

Thanks, Team Venicci

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