Verana Reviews 

Good price for hot water tap - we've been very pleased with it and great to do away with our kettle. The only improvement I could think of is it would be even better if you could control the flow on the mixer part of the hot/cold water tap. So you can have a small flow of water for cold, but as you continue to turn you go into hot, but you can't adjust to flow, so the spray part of the tap is a bit too forceful if you have it on warm/hot, and would be good if the spray part was a little more flexible, or could pull out more. Tap looks great and great for a quick cuppa or to use to fill up pan for pasta/veg etc.

Customer service experience been very good so far, would certainly recommend our hot water tap.

I purchased the tap 15 months ago and I must say I am very impressed!
A big thank you to the customer service team for guiding me through the maintenance that is required. Since I live in a hard water area I have been changing the filters every 3/4 months as advised.
Totally worth it!!
Would definitely recommend!

great service, good quality product.

Zara was a great help to me by e-mail, and assisted me with some troubleshooting. The Hanstrom unit is a good piece of kit and would recommend both them and Verana to anyone. Just make sure you buy your filters through Verana too! Thanks to Zara and all the team :)

Have been enjoying my hot tape for 10 months very good product.
But I must say customer service is just as good and a small issue 1 phone call 10min later all sorted
Thank you

Zaman is 'the man'! what an asset you are to the team of Verana!! thank you for answering all our queries and concerns! i've had a lovely experience while purchasing my tap!

We have been enjoying our 4-in-1 Hanstrom Boiler tap for a year, and we can't imagine returning to the kettle! The customer service is really good, they sorted an issue with the tap swiftly and even took the time to help me out when I missed a step in the installation process.

Love the tap. Instant tea literally on tap. Bought it in May 2023 and have used it every day since. Don't know how we coped without it! Top class customer service too when experienced a slight issue with it.

Nice and easy and helpful

Great Product used for 2 years now. When I experienced an issue with the tap (my fault), the aftercare was superb with a replacement part sent out next day!

The team are extremely helpful and sent even call you back if they miss your call. Top service and even prompt in helping resolve a small issue i had with my product.. thanks you.

We have enjoyed our boiling water tap for around a year now and couldn’t be without it! We unfortunately had an issue with the boiler and upon contacting the customer service team, Ahmed provided superb customer service - swiftly contacting us to talk through and help resolve the issue for us. Thank you Ahmed, great product and even better customer service.

Ordered a 3-in-1 boiling water tap as the look as style of the tap was great compared to others out there. Have enjoyed boiling water for the last few months and when my boiler did have a fault the company were very efficient in arranging a replacement within their 12-month warranty period.
I am now looking forward to receiving my new boiler and enjoying using the tap once more!

Great product, love our hot water tap. Customer service very helpful & quick delivery. Would certainly recommend.

Love the Hanstrom Boiling Water 4 in 1 Tap,
Ahmed in the support team are super helpful and on hand to aid,
Sleek design and delivers instant boiling water, no more wasting time waiting for water to boil,

I would recommend the Verana range of taps, looks amazing in our new kitchen.

Great, efficient service from Ahmed at Hanstrom.
Instant Boiler stopped working, contacted Ahmed who kindly resolved the issue by issuing me a new boiler to fix the concern.

The tap is really smart and contemporary and good value for money.

Recommend Hanstrom and Verana tap.

Ordered a 3-in-1 tap. The handle was too long for my installation and was hitting the backsplash. Rang up Verana and they arranged for a shorter handle to be sent out.

Ahmed was a great help.

Many thanks

Good customer service from Ahmed. Answered all questions about product. Would recommend to others.

My tap started dripping recently and I was at a loss on how to fix it, spoke to Ahmed who resolved this quickly with a replacement boiler on its way, the boiler is a quick and easy to install so looking forward to it being delivered.

Ahmed from the team at verana was excellent polite,helpful and overall excellent customer service!