vertumotorcycles.com Reviews 

265
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, friendly, and professional, offering excellent, no-pressure advice. Many highlight the outstanding customer service, noting the team's helpfulness and support from inquiry to collection, often resolving queries promptly. The overall process is described as smooth, efficient, and hassle-free, with products often exceeding expectations and arriving in perfect condition. People are highly satisfied with their new motorcycles, finding them to be quality products, leading many to enthusiastically recommend the company and return for future purchases due to the consistently excellent service.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, knowledgeable, and... See more

Product

Users describe positive interactions with the product, often praising the quality and condition of the bikes,... See more

Service

Reviewers consistently express satisfaction with the service, highlighting it as fantastic and 5-star in... See more

Customer service

Customers had positive experiences with customer service, highlighting excellent customer care and... See more

User experience

Clients share positive opinions on user experience, with many describing it as pleasant, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My dealings with the sales rep Michael Shaw has been excellent with no pressure what so ever to purchase a bike, just good advice on what options are available to me, making the whole process very e... See more

Company replied

Rated 5 out of 5 stars

Just purchased our BMW R1300 RS from Vertu Shipley. The whole experience was very pleasant indeed. The part exchange was very fair and Richard Watson was very professional and was very thorough. The b... See more

Company replied

Rated 5 out of 5 stars

I have just bought a used motorcycle from Vertu Motorrad, Sunderland, a really pleasant experience with helpful and knowledgeable staff. Thanks to Steve Brown for sorting everything to ensure a smooth... See more

Rated 5 out of 5 stars

Recently bought my 2nd bike from Vertu BMW Motorrad Sunderland. I dealt with Rob Fleming who provided a 5* customer service experience from start to finish. Promptly resolved any queries both during a... See more

Company replied


Company details

  1. Motorcycle Dealer
  2. Motor Vehicle Dealer

About vertumotorcycles.com

Written by the company

At Vertu Motorcycles we have a fantastic selection of quality new and used motorcycles for sale from some of the world’s leading bike manufacturers.

Our expert team are committed to making the process of buying a motorcycle as simple as possible. With a wealth of knowledge, our sales team will be on hand to help answer any questions that you may have, with transparent advice – whether you visit your local dealership or choose to buy online.

Plus, we don’t just sell motorcycles – we can help you look after them too! Our team of highly skilled technicians can take care of all MOT, servicing and repairs work at our specialist workshops that are equipped with the latest technology and tools.

We also provide a professional helmet fitting service and have a range of accessories for all motorbike makes and models.

As part of our commitment to you, we will be there every step of the journey – from initial interest to after purchase you will benefit from help and advice from our expert team.

If you are looking for a new or used motorcycle, or motorcycle MOT testing, servicing or repairs then get in touch today to see how we can help. You can contact your local dealership, or browse online.

Contact info

4.8

Excellent

TrustScore 5 out of 5

265 reviews

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1-star

No recent history of asking for reviews

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Replied to 85% of negative reviews

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4.8

All reviews

(265)

224 reviews in the last 12 months

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Rated 5 out of 5 stars

Very friendly staff easy to deal with

Very friendly staff easy to deal with. Happy with my bike.

April 10, 2026
Unprompted review
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Reply from vertumotorcycles.com

Good afternoon Eligiusz,

Thank you for your review. It’s great to hear the team were friendly and easy to deal with, and that you’re happy with your bike.

Kind regards,
Dean

Rated 5 out of 5 stars

Bought a new F900r sport from BMW…

Bought a new F900r sport from BMW Motorrad Rotherham.
Smooth transaction from start to finish.
Nothing is too much trouble.
Special thanks to Mikey for all his help.
Would definitely recommend BMW Rotherham.

April 27, 2026
Unprompted review
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Reply from vertumotorcycles.com

Hi Darren
Thank you for your lovely feedback. We're delighted to hear that purchasing your new F900R Sport from BMW Motorrad Rotherham was such a smooth experience from start to finish. It’s great to know nothing was too much trouble, and a special thank you for recognising Mikey — he’ll be really pleased to hear your kind words.
We truly appreciate your recommendation and hope you enjoy every ride on your new bike.
Kind regards
Dawn

Rated 5 out of 5 stars

Great service a good deal on my px well…

Great service a good deal on my px well done Steve Brown

April 25, 2026
Unprompted review
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Reply from vertumotorcycles.com

Thank you for your feedback. We’re delighted to hear that you received great service and a good deal on your part exchange. Steve Brown will be especially pleased to know his efforts made such a positive impression — your kind comments are very much appreciated.
Kind regards,
Matthew

Rated 5 out of 5 stars

I’ve bought several bikes from Steve…

I’ve bought several bikes from Steve now. Would recommend him to anyone, works with you to get the deal you’re after, or will be straight with you if it’s not going to happen.
First class start to pick up.

April 24, 2026
Unprompted review
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Reply from vertumotorcycles.com

Thank you for your kind feedback. We’re delighted to hear that you’ve had consistently positive experiences purchasing bikes with Steve and that his honest, straight‑talking approach and commitment to getting the right deal have made such a difference. It’s great to know the service has been first‑class from start to collection, and your recommendation is very much appreciated.
Kind regards,
Matthew

Rated 5 out of 5 stars

Excellent Customer Service

I recently purchased a K1600 GTL from Vertu BMW Motorrad Shipley. The friendly customer service was excellent. I cannot praise the dealership for its professionalism, helpfulness, and friendly approach throughout the buying process.

April 25, 2026
Unprompted review
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Reply from vertumotorcycles.com

Thank you for your kind feedback. We’re delighted to hear that you received excellent customer service when purchasing your K1600 GTL from Vertu BMW Motorrad Shipley. It’s great to know the team’s professionalism, helpfulness, and friendly approach made the entire buying process such a positive experience. Your comments are very much appreciated.
Kind regards,
Matthew

Rated 5 out of 5 stars

New bike

From start to finish could not fault them great service bike delivery was on time and professional

April 17, 2026
Unprompted review
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Reply from vertumotorcycles.com

Thank you for your feedback. We’re delighted to hear that everything went smoothly from start to finish, with on‑time delivery handled professionally. Your kind comments about the service are very much appreciated.

Kind regards,
Matthew

Rated 5 out of 5 stars

New bike purchase

Completed on a new bike this week. The whole process was smooth and easy.. Micheal North in sales was exceptional in his service and explained everything without fault. Really enjoyed the experience and will highly recommend others using Vertu Rotherham.. Thanks !

April 25, 2026
Unprompted review
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Reply from vertumotorcycles.com

Thank you for your kind feedback. We’re delighted to hear that your new bike purchase was smooth and easy from start to finish. Michael North will be especially pleased to know that his exceptional service and clear explanations made such a positive impression. We really appreciate your recommendation of Vertu Rotherham and are glad you enjoyed the experience.
Kind regards,
Matthew

Rated 5 out of 5 stars

Vertu Honda motorcycles at Grantham…

Vertu Honda motorcycles at Grantham offered a great service when I called in to look at trading in my existing bike for a newer model. Dave was great to deal with throughout the entire process and offered a fair price for my trade in. I would highly recommend giving them a try if you are looking for a new or used bike. Many thanks to all at Grantham Honda.

April 24, 2026
Unprompted review
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Reply from vertumotorcycles.com

Thank you for your kind feedback. We’re delighted to hear that you received great service at Vertu Honda Motorcycles Grantham and that Dave supported you so well throughout the trade‑in process. It’s great to know you were offered a fair price and felt confident and looked after from start to finish. Your recommendation is very much appreciated, and your thanks will be shared with the team.

Kind regards,
Matthew

Rated 5 out of 5 stars

Richard the salesman was a pleasure to…

Richard the salesman was a pleasure to deal with.

April 23, 2026
Unprompted review
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Reply from vertumotorcycles.com

Thank you for your feedback. We’re pleased to hear that Richard was a pleasure to deal with and provided a positive experience. Your kind comments are very much appreciated.

Kind regards,
Matthew

Rated 5 out of 5 stars

Excellent Service

This was my first motorcycle purchase. Having visited a number of sellers/dealerships, I found the engagement excellent from Vertu Honda. They were patience with me asking numerous questions as I explored my first bike and incredibly supportive. Chris Skjelhaug was brilliant, very patience, understanding, never pushy and explained everything I wanted to know and more. All other staff were also incredibly helpful. The delivery was very smooth and again, an incredibly friendly person, offering some additional tips. I wouldn't hesitate to recommend Vertu Honda and will be my first port of call when I look to get a bigger bike

April 17, 2026
Unprompted review
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Reply from vertumotorcycles.com

Thank you for taking the time to share your experience. We’re delighted to hear that your first motorcycle purchase with Vertu Honda was such a positive one and that the team provided excellent, patient, and supportive service throughout. It’s especially pleasing to know that Chris Skjelhaug took the time to answer all your questions, explain everything clearly, and ensure you never felt under any pressure. We’re also glad the delivery process was smooth and friendly, with helpful advice along the way. Your recommendation means a great deal, and we look forward to welcoming you back when you’re ready to upgrade to your next bike.

Kind regards,
Matthew

Rated 5 out of 5 stars

Outstanding Service Team

I have to say that the Service team for Honda Bikes Grantham have been outstansing in solving my dragging brake issue on my 1998 VFR800. I had a short-notice, upcoming bike holiday and they managed to fit me in between their busy pre-season schedule. The Service Manager Eddie together with Maria on the desk, were briliant and totally professional and honest throughout. The Technicians Dan and John showed their incredible knowledge and experience throughout - simply brilliant and pro-active at all times. Cracking 5 Star outfit throughout and highly recommended. Mark R, from Lincoln.

April 22, 2026
Unprompted review
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Reply from vertumotorcycles.com

Thank you for taking the time to share such a detailed and positive review, Mark. We’re delighted to hear that the Service team at Honda Bikes Grantham were able to support you so effectively, especially with a tight timescale ahead of your upcoming trip. It’s great to know that Eddie and Maria provided professional, honest communication throughout, and that Dan and John’s knowledge and proactive approach resolved the issue so well. Your five‑star recommendation means a great deal to the entire team, and we truly appreciate you choosing us.

Kind regards,
Matthew

Rated 5 out of 5 stars

Great experience

Great experience, Dave was fantastic around is buying the motorbike. He was attentive, responsive and sent a video and photos which were especially a lovely touch. Thank you Dave, excellent service from you 👏 x

April 17, 2026
Unprompted review
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Reply from vertumotorcycles.com

Thank you for your kind feedback. We’re delighted to hear that you had a great experience and that Dave was fantastic throughout your motorbike purchase. It’s great to know he was attentive, responsive, and that the videos and photos added a personal touch to your journey. Your appreciation will be shared with Dave and the team, and we truly value your comments.

Kind regards,
Matthew

Rated 5 out of 5 stars

JUST PERCHASED A NEW S1000R FROM VERTU…

JUST PERCHASED A NEW S1000R FROM VERTU MOTORAD EXETER,PHONED ON THE MONDAY AND RODE AWAY THE SAME SATURDAY ALL I CAN SAY IS ABSOLUTELY FANTASTIC SERVICE,THE P/X ON MY OLD BIKE WAS SEAMLESS,SO A HUGE THANKS TO ALL THE TEAM BUT A BIG THANKS TO TOM FOR SORTING IT IN A VERY SPEEDY AND PROFESSIONAL WAY,I LOOK FORWARD TO A CATCH UP WHEN THE BIKE GOES IN FOR ITS 600 MILE SERVICE.

April 18, 2026
Unprompted review
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Reply from vertumotorcycles.com

Thank you for your fantastic feedback. We’re delighted to hear about your experience with Vertu Motorrad Exeter and that everything from your initial call to riding away on your new S1000R went so smoothly. It’s great to know the part exchange was seamless and that Tom and the rest of the team delivered such speedy and professional service. We truly appreciate your kind comments and look forward to welcoming you back when the bike comes in for its 600‑mile service.
Kind regards,
Matthew

Rated 5 out of 5 stars

Great service by Richard in the Shipley…

Great service by Richard in the Shipley branch. Good choice of used machines.

April 17, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for your feedback. We’re delighted to hear that Richard provided great service at our Shipley branch and that you were pleased with the choice of used machines available. Your comments are very much appreciated.
Kind regards,
Matthew

Rated 5 out of 5 stars

Absolutely great service from the…

Absolutely great service from the Rotherham Motorrad team.
Brilliant from start to finish and a big thank you to Mikey for a painless process from the original build right up to delivery day.

April 15, 2026
Unprompted review
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Reply from vertumotorcycles.com

Thank you for your kind feedback. We’re delighted to hear that you received such great service from the Rotherham Motorrad team and that the entire process was brilliant from start to finish. A special thank you for highlighting Mikey — he’ll be especially pleased to know he made everything from the original build through to delivery day so smooth and painless. Your comments are very much appreciated.
Kind regards,
Matthew

Rated 5 out of 5 stars

Alex made feel welcome from the start

Alex made feel welcome from the start. He gave me a good deal on my p/x and the deal was done. On pick up day the bike was ready to go. Alex then talked me through all the tech on the bike and was very knowledgeable.

April 14, 2026
Unprompted review
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Reply from vertumotorcycles.com

Thank you for your feedback. We’re delighted to hear that Alex made you feel welcome from the start, secured a strong part‑exchange deal for you, and ensured everything was ready on collection day. It’s great to know he took the time to explain all the technology clearly and that his knowledge added to your confidence and enjoyment. Your kind comments are very much appreciated.

Kind regards,
Matthew

Rated 5 out of 5 stars

Great service

I must say Rebecca and Steve at Virtu Sunderland have been fantastic with the sales process of my new bike .
I was apprehensive purchasing a used bike I had not physically seen but they arranged detailed pictures and video to show the bikes condition.

April 13, 2026
Unprompted review
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Reply from vertumotorcycles.com

Hi David
Thank you for your lovely feedback. We're really pleased to hear that Rebecca and Steve at Vertu Sunderland made the sales process for your new bike such a fantastic experience. It’s completely understandable to feel apprehensive when purchasing a used bike you haven’t seen in person, so we’re delighted they were able to put your mind at ease by arranging detailed photos and video to show the bike’s true condition.
Your comments are truly appreciated.
Kind regards
Dawn

Rated 5 out of 5 stars

Had been looking for a certain model…

Had been looking for a certain model for a while and Thomas (Exeter) managed to sort it out after a lot of sorting, first class service, thank you

April 9, 2026
Unprompted review
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Reply from vertumotorcycles.com

Thank you for your review. We’re delighted to hear that Thomas was able to track down the model you’d been searching for and provide first‑class service throughout. Your feedback is greatly appreciated.

Many thanks,
Chloe

Rated 5 out of 5 stars

My new motorbike.

Richard was extremely knowledgeable, helpful and professional.
In addition the delivery team were excellent.

April 12, 2026
Unprompted review
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Reply from vertumotorcycles.com

Thank you for your review. We’re delighted to hear that Richard provided such knowledgeable, helpful and professional support, and that our delivery team also made a great impression. Your feedback means a lot to us.
Many thanks, Chloe

Rated 5 out of 5 stars

Seamless throughout

The whole experience of buying my BMW R1250RS from Motorrad Exeter can only be described as “seamless”. Tom (my sales guy) looked after me and was professional, attentive, courteous and genuine throughout… nothing seemed too much trouble or forced… I felt extremely valued, important and well looked after from start to finish. I would definitely recommend buying a new or used bike from Tom and the team at the Exeter dealership and I hope to return.

April 11, 2026
Unprompted review
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Reply from vertumotorcycles.com

Hi James
Thank you for your fantastic feedback. We're delighted to hear that your experience purchasing the BMW R1250RS from Motorrad Exeter was truly seamless. It’s wonderful to know that Tom looked after you so well — professional, attentive, courteous, and genuinely focused on making you feel valued throughout the entire process.
We’re thrilled that nothing felt forced and that you felt well supported from start to finish. Your recommendation means a great deal to Tom and the whole Exeter team, and we’d be delighted to welcome you back in the future.
Kind regards
Dawn

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