They were very helpful and friendly (not many places like that nowadays). Had a few minor teething problems but when I called up they were extremely helpful. Buying a car wasn’t stressful I didn’t fe... See more
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Fantastic service as always! Thomas Matthew’s helped me through the whole process of changing my car for the new shape T Rock . On the day I picked up my new vehicle Thomas was very patient exp... See more
Company replied
This is the second purchase of a used vehicle from Vertu Hereford and the staff are always willing to go that extra mile. A thank you to Byron Pilkington for his patience during the transaction perio... See more
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We were, on this occasion, repeat customers. We explained the deal we were after and after a little negotiation with amiable negotiation on both sides, the deal was done. It was basically a straight... See more
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Company details
About Vertu Motors - Audi Hereford
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Legion Way, Roman Road, HR1 1LN, Hereford, Herefordshire, United Kingdom
- 0344 659 6341
4.9
Excellent
138 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A positive expereince
I found the whole experience was positive.
The sales manager and sales person Ellis, listened to my
questions and guided me throught the process of dealing with my cherished plate.
April 29, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you, Graham, for leaving such a positive review. We're really pleased to hear that your experience was smooth from start to finish, and that both our sales manager and Ellis were able to answer your questions and guide you through the process of transferring your cherished plate. Your feedback means a lot to the team.
Many thanks,
Chloe
Felix was an absolute pleasure to deal…
Felix was an absolute pleasure to deal with. Always responsive to any and all queries or items to be resolved, he was pleasant, helpful and efficient.
April 30, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good afternoon Neil,
Thank you for your feedback. I’m really pleased to hear that Felix was such a pleasure to deal with and that he remained responsive, helpful and efficient throughout. It’s great to know your queries were handled promptly and professionally.
Thank you for taking the time to share your experience with Audi Hereford.
Kind regards,
Dean
Excellent service
Khristian was so helpful and patient. He answered all our questions and helped with the form filling. Plenty of space in the showroom to sit and enjoy a coffee. We got an excellent deal, buying a car with less than 1500 miles on the clock. Very happy
April 30, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good morning Heather,
Thank you for sharing your experience. I’m really pleased to hear how helpful and patient Khristian was, and that he took the time to answer your questions and support you with the paperwork. It’s great to know you felt comfortable in the showroom and enjoyed the relaxed space and a coffee while everything was sorted.
An excellent deal on a car with such low mileage is always a bonus, and I’m glad you’re feeling so happy with your purchase. Thank you for choosing Audi Hereford and for taking the time to leave such positive feedback.
Kind regards,
Dean
Fabulous service
Honestly we are so happy with the service received from Mr Byron Pilkington, sales executive and his colleagues.
Experience was absolutely amazing.
They explained to us very clearly and through each and everything.
April 29, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good afternoon,
Thank you for your review. It’s wonderful to hear how happy you were with the service and that Byron and his colleagues provided such an amazing experience. Taking the time to explain everything clearly and thoroughly is so important, and it’s great to know this made a real difference for you.
Kind regards,
Dean
Friendly helpful staff
Friendly helpful staff, nothing was too much trouble to explain
April 29, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good afternoon Susan,
Thank you for your review. It’s great to hear the team were friendly and helpful, and that nothing was too much trouble to explain.
Kind regards,
Dean
Great and smooth experience throughout
Great and smooth experience throughout. No pressure from anyone to push a sale, just a relaxed and knowledgeable approach.
Kerian was professional with a relaxed approach throughout.
April 28, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good morning Thomas,
Thank you for your review. We’re pleased to hear the experience was smooth and pressure‑free, with a relaxed and knowledgeable approach throughout. It’s great to know Kerian’s professionalism made such a positive impression.
Kind regards,
Dean
Fantastic company to purchase vehicles…
Fantastic company to purchase vehicles from, salesperson sorted everything out and the cars are well presented.
April 28, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Hi Andre
Thank you for your fantastic feedback. We're delighted to hear you found us a great company to purchase from, and that the salesperson was able to sort everything out smoothly for you. It’s also great to know the cars were well presented — that’s something we take real pride in.
Your comments are truly appreciated.
Kind regards
Dawn
Great customer service and support.
April 24, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you for your kind feedback. We’re really pleased to hear that you received great customer service and support. Your comments mean a lot to the team.
Many thanks,
Chloe
Mr J Galvin was very helpful and the…
Mr J Galvin was very helpful and the whole process was as smooth as it could have been.
April 24, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Dear Lee,
Thank you for taking the time to share your feedback. We’re pleased to hear that Mr Galvin was very helpful and that the whole process was smooth from start to finish.
Providing clear, supportive service is very important to us, so your comments are greatly appreciated and will be shared with the team at Audi Hereford. Thank you again for choosing us.
Kind regards,
Liza
Great service
This was the 2nd new car we have bought from Byron at Hereford Audi. The 1st experience was excellent and the 2nd even better. Great communication and all our questions answered quickly and honestly.
We'll be back for our 3rd.
April 22, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Dear Mr Hall,
Thank you for taking the time to share your feedback and for your continued loyalty to Hereford Audi. We’re delighted to hear that your second experience purchasing a new car with us was even better than the first.
Your kind comments about Byron are very much appreciated. It’s great to know that his clear, honest communication and prompt responses to your questions made the process so positive once again. Building long‑term relationships with our customers is incredibly important to us, so hearing that you’ll be back for your third car really does mean a great deal.
Thank you again for choosing Audi Hereford — we look forward to welcoming you back in the future.
Kind regards,
Liza
Buying a van from Volkswagon Hereford
Very helpful staff from start to finish. Matthew Griffiths explained everything in great detail and listened to any concerns we had. Most impressed with their presentation of my chosen vehicle and explained everything in the vehicle before I drove off the forecourt.
April 21, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you for your kind feedback. We’re delighted to hear that the team was helpful from start to finish and that Matthew Griffiths took the time to explain everything in detail while listening to your concerns. It’s great to know you were impressed with the presentation of your chosen vehicle and that the handover gave you confidence before driving away. Your comments are very much appreciated.
Kind regards,
Matthew
Great service once again from a loyal…
Great service once again from a loyal salesman. We have purchased VW's or Audis from this garage since 1982 and still receive excellent service, Thank you
April 16, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Dear Candia,
Thank you for taking the time to share your feedback and for your continued loyalty over so many years. We’re delighted to hear that you continue to receive excellent service and that your experience remains a positive one.
It truly means a great deal to us that you have chosen this dealership for your Volkswagen and Audi purchases since 1982. Long‑standing relationships like yours are something we value immensely.
Thank you again for your kind words and continued support — we look forward to welcoming you back in the future.
Kind regards,
Liza
Delay in delivery was a bit of a pain…
Delay in delivery was a bit of a pain ,but otherwise customer service was excellent.Very helpful, very friendly. Delighted with overall treatment.
April 18, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you very much for taking the time to share your feedback.
While we’re sorry to hear that the delay in delivery was frustrating, we’re really pleased to know that aside from this, you found the customer service to be excellent. It’s great to hear that the team were very helpful and friendly, and that you felt well looked after overall.
We truly appreciate your understanding and your kind comments, which will be shared with the team. We’re delighted that, despite the delay, you’re happy with the overall treatment and service you received.
Thank you again for choosing us, and we wish you many happy miles ahead.
Kind regards,
Keith
It was a great experience and the…
It was a great experience and the second car I’ve bought from Hereford Audi. Josh Galvin makes the process simple, answers all my questions and takes the time to understand my needs to make sure I get the best car at the best price.
March 21, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Hi there,
Thank you for the excellent 5‑star review. It’s great to hear you’ve had another fantastic experience with Hereford Audi. Josh will be delighted with your feedback — his clear communication, straightforward approach and focus on understanding your needs really shine through.
We truly appreciate your continued trust in the team.
Kind regards,
Kerry
Excellent service from start to finish
Excellent service from start to finish. I was kept well informed about the status of my car and everything was explained very clearly.
April 11, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you for your review. We’re delighted to hear you received excellent service throughout and that you were kept well informed about your car’s progress. It’s great to know everything was explained clearly for you.
Many thanks,
Chloe
First Audi
Charlotte listened to my requirements and did me a very good deal on an A3. Very professional and timely service. I have always had a VW and moving from the brand was a big decision, however I am not disappointed. I love my A3!
April 11, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Hi there,
Thank you for your lovely feedback. We're really pleased to hear that Charlotte listened carefully to your requirements and was able to offer you a great deal on your A3. It’s wonderful to know you received such professional and timely service. Moving from VW is definitely a big decision, so we’re delighted that you’re not disappointed and that you love your new A3.
Your comments are truly appreciated.
Kind regards
Dawn
Excellent service from josh the sales…
Excellent service from josh the sales person.
March 23, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good afternoon
Thank you for taking the time to leave your feedback. It’s great to hear that you received excellent service from Josh — he’ll be really pleased to know his support made a positive impact.
Kind regards,
Dean
I had a great time with Allan Tonner he…
I had a great time with Allan Tonner he answered every question I asked and explained everything about my new car he deserves a 10/10
March 23, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you for taking the time to share your feedback. We're delighted to hear that Freya was able to support you throughout your purchase and that you enjoyed the experience. We hope you love your new T-Roc and wish you many happy miles ahead.
Kind regards,
Matthew
Great service from Josh in vertu audi…
Great service from Josh in vertu audi Hereford - thank you
March 24, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you for your kind review. We’re delighted to hear that you received great service from Josh at Vertu Audi Hereford. Your feedback is truly appreciated, and we’re pleased he was able to support you so well.
If you need anything further, we’re always here to help.
Kind regards,
Matthew
Charlotte at Audi Hereford
Charlotte was our Audi member that we dealt with throughout the process of purchasing our Q4. Very professional and spent a good deal of time looking at the options best for us. She kept us up-to-date with information via telephone and email and nothing was too much trouble .
Excellent service .
March 21, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Hi Sally,
Thank you so much for your wonderful 5‑star review! We’re delighted to hear that Charlotte supported you so professionally throughout the purchase of your Q4. It’s great to know she took the time to explore all the options that would suit you best and kept you fully updated via both phone and email.
Your kind words about her communication and dedication mean a lot — Charlotte will be thrilled to know that nothing was too much trouble and that you received excellent service from start to finish.
Thank you again for taking the time to share your experience. We hope you enjoy every mile in your new Audi Q4!
Kind regards,
Liza.
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