They were very helpful and friendly (not many places like that nowadays). Had a few minor teething problems but when I called up they were extremely helpful. Buying a car wasn’t stressful I didn’t fe... See more
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Fantastic service as always! Thomas Matthew’s helped me through the whole process of changing my car for the new shape T Rock . On the day I picked up my new vehicle Thomas was very patient exp... See more
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We were, on this occasion, repeat customers. We explained the deal we were after and after a little negotiation with amiable negotiation on both sides, the deal was done. It was basically a straight... See more
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This is the second purchase of a used vehicle from Vertu Hereford and the staff are always willing to go that extra mile. A thank you to Byron Pilkington for his patience during the transaction perio... See more
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Company details
About Vertu Motors - Audi Hereford
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Legion Way, Roman Road, HR1 1LN, Hereford, Herefordshire, United Kingdom
- 0344 659 6341
4.9
Excellent
138 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Charlotte at Audi Hereford
Charlotte was our Audi member that we dealt with throughout the process of purchasing our Q4. Very professional and spent a good deal of time looking at the options best for us. She kept us up-to-date with information via telephone and email and nothing was too much trouble .
Excellent service .
March 21, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Hi Sally,
Thank you so much for your wonderful 5‑star review! We’re delighted to hear that Charlotte supported you so professionally throughout the purchase of your Q4. It’s great to know she took the time to explore all the options that would suit you best and kept you fully updated via both phone and email.
Your kind words about her communication and dedication mean a lot — Charlotte will be thrilled to know that nothing was too much trouble and that you received excellent service from start to finish.
Thank you again for taking the time to share your experience. We hope you enjoy every mile in your new Audi Q4!
Kind regards,
Liza.
My experience with Audi Hereford Excellent
My experience with Audi Hereford was absolutely brilliant from my initial contact to driving my Audi off your forecourt. Your salesperson Byron Pilkington is highly professional and courteous and made my whole Audi experience memorable
March 20, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Hi Jane,
Thank you so much for your wonderful 5‑star review! We’re absolutely delighted to hear that your experience with Audi Hereford was brilliant from start to finish. It’s fantastic to know that from your very first contact right through to driving your new Audi off the forecourt, everything was smooth, enjoyable, and memorable.
Byron will be thrilled to read your kind words. His professionalism and courteous approach are qualities we value enormously, and it’s great to hear he made such a positive impact on your Audi experience.
Thank you again for taking the time to share your feedback — it truly means a lot to the whole team. We hope you enjoy every mile in your new Audi!
Kind regards,
Liza.
The experience we had at Vertu in Hereford was perfect
The experience we had at Vertu in Hereford and especially with Josh was fantastic. There was no pressure from anyone and the service we received from everyone was perfect. WE cannot recommend them highly enough.
March 13, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you, Chris, for taking the time to leave this fantastic 5‑star review.
We’re delighted to hear that your experience at Vertu Audi Hereford — and especially with Josh — was so positive. It’s wonderful to know you felt no pressure at any stage and that the service you received from the whole team was perfect. Your high recommendation truly means a great deal to us.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Liza
No faff
No faff, straightforwards process, handled the transaction well.
March 13, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Hi there,
Thank you for your feedback. We're really pleased to hear that the process was straightforward with no fuss, and that the transaction was handled well. Your comments are truly appreciated.
Kind regards
Dawn
Very professional and extremely…
Very professional and extremely knowledgeable about my new Q5. Seamless exchange. Special mention to Rhys Davis who dealt with me.
March 14, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Hi Matt,
Thank you for your excellent 5-star review. We're delighted to hear that your exchange was seamless and that you found the team professional and extremely knowledgeable about your new Q5.
A special thank you for highlighting Rhys — he’ll be thrilled to know he made such a positive impact on your experience.
We truly appreciate you taking the time to share your feedback and hope you enjoy every moment with your new Audi.
Kind regards,
Liza
Professional courteous and competent. …
Staff at this dealership are well motivated, knowledgeable and thoughtful in the way that they deal with you. Professional and courteous they made our purchase flow with ease and confidence. Unreservedly recommended!
March 13, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you for your wonderful review. It’s great to hear that our team’s professionalism, knowledge and thoughtful approach made your purchase experience smooth and confidence‑inspiring. We’re delighted the service left such a strong impression, and we truly appreciate your recommendation.
Many thanks,
Chloe
Vertu Hereford dealership. Great team
Third vehicle we've brought from Vertu Hereford.
The sales person Felix is so brilliant to deal with, very knowledgeable and helpful. His manager Jack is also very good and between them they ensured that we had all the facts we needed throughout the purchasing process.
Felix has also supported us after each purchase if any issues arise which is very refreshing.
March 12, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good afternoon Ms Kendrick,
Thank you for your wonderful review. It’s fantastic to hear that this is your third vehicle from Vertu Hereford — your continued trust really does mean a lot.
I’m really pleased that Felix made the experience so positive once again. Your comments about his knowledge, helpful approach and continued support after each purchase are brilliant, and truly highlight the level of service he aims to give. It’s also great to hear that Jack played an important part in ensuring you had everything you needed throughout the process.
Thank you for taking the time to share your experience — it’s greatly appreciated.
Kind regards,
Dean
The staff are really friendly and…
The staff are really friendly and knowledgeable.
March 11, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good morning Greg,
Thank you for sharing your feedback. It’s great to hear you found the team friendly and knowledgeable during your visit — that combination really does make such a difference to the overall experience.
If there’s ever anything more we can help with, we’re always here.
Kind regards,
Dean
I felt very looked after by all the…
I felt very looked after by all the staff
March 11, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good morning Tony,
Thank you for sharing your feedback. It’s great to hear you felt well looked after by everyone during your visit — that sense of care and support really is at the heart of a good experience.
If there’s ever anything more we can help with, we’re always here.
Kind regards,
Dean
Amazing Experience from Start to Finish
I had a fantastic experience with Vert Motors, thanks to Charlotte. From start to finish she was absolutely amazing. She was friendly, professional, and incredibly helpful throughout the whole process.
Charlotte took the time to explain everything clearly, answered all my questions, and made sure I felt confident and comfortable every step of the way. Nothing ever felt rushed and her customer service was genuinely outstanding.
I wouldn’t hesitate to recommend Vert Motors to anyone, and if you get the chance to be served by Charlotte you’re in very good hands. Thank you again for such brilliant service!
March 10, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good morning Alex,
Thank you for taking the time to share such a fantastic review. It’s wonderful to hear how well Charlotte looked after you throughout the whole process. Her friendly, professional approach and the care she takes in explaining everything clearly really do make a difference, and she’ll be delighted to know her support helped you feel confident at every step.
I’m really pleased nothing felt rushed and that her customer service stood out so strongly — that’s exactly the kind of experience we aim to deliver. Your recommendation means a great deal, and it’s lovely to know you felt in such good hands.
Thank you again for the kind words, and we hope you enjoy every mile in your new car.
Kind regards,
Dean
Great customer service
Throughout the process of choosing and buying our new car, the staff at Vertu motors have been extremely helpful and knowledgeable.
Any queries we had were quickly answered and we had a follow up phone call to make sure we were satisfied with our purchase.
March 1, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you for taking the time to share your experience. We’re delighted to hear that the team at Vertu Motors were so helpful and knowledgeable throughout your car‑buying journey. It’s great to know your questions were answered quickly and that the follow‑up call helped ensure you were fully satisfied with your purchase.
Your feedback is much appreciated.
Kind regards,
Matthew
Great saleaman
Peter was patient, knowledgable and a credit to the company . Thank you
February 20, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you for your kind feedback. We're delighted to hear that Peter provided patient, knowledgeable service and made such a positive impression. He is indeed a great asset to the team, and we’ll be sure to pass on your thanks.
Kind regards,
Matthew
Julian has been very informative and…
Julian has been very informative and helpful all through the process
March 3, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Hi Mrs Price,
Thank you for taking the time to leave us a 5‑star review. We're delighted to hear that Julian has been informative and helpful throughout the entire process. Your kind feedback is truly appreciated, and we’re pleased you had such a positive experience with the team at Audi Hereford.
Kind regards,
Liza
Excellent service
Excellent service, Peter was very helpful , knowledgeable and found us a perfect vehicle .
February 17, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Hi Heather,
Thank you so much for your fantastic 5‑star review! We’re delighted to hear that you received excellent service and that Peter was able to help you find the perfect vehicle. Your kind feedback means a great deal to the team at Vertu Audi Hereford.
We really appreciate you taking the time to share your experience.
Kind regards,
Liza
This company went well above my expectations
This company went well above my expectations a perfect sale a very professional attitude and still nothing was a problem, Byron was exceptional
February 20, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good afternoon,
Thank you for your review. I’m really pleased to hear that your experience exceeded expectations and that everything felt professional, straightforward, and completely hassle‑free. It’s great to know that nothing was ever too much trouble throughout the process.
Byron will be delighted to hear your feedback — being described as exceptional really does mean a lot.
Kind regards,
Dean
The whole experience from exchanging my…
The whole experience from exchanging my old car into our new car was very professional and just as easy as driving an automatic !!. Excellent service all round from our sales representative India .
February 20, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good morning,
Thank you for sharing your feedback. I’m really pleased to hear that exchanging your old car for your new one was such a smooth and professional experience — just as easy as driving an automatic certainly says it all!
It’s great to know that India looked after you throughout and delivered excellent service from start to finish.
Kind regards,
Dean
I was looking for a new car with my…
I was looking for a new car with my mum.
Charlotte helped us so much. She made sure we understood everything clearly. Cannot thank her enough for her help.
Love my new car!
February 18, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you for your review, Maisie. We are pleased to hear that Charlotte was so helpful and made everything clear for you and your mum. We’re glad you love your new car.
Kind regards, Danielle
Seemless and stress free
I had seen an advert on Facebook directing you to cars for sale. By chance I saw an Audi Q3 that was for sale with Hereford Audi, I messaged my interest. From there I was contacted by Charlotte, sales representative. She was superb, fully understood my intent and seamlessly facilitated the purchase. Nothing was too much trouble and made sure the purchase of the car was stress free. I would definitely recommend buying a car from Hereford Audi and Charlotte.
February 17, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Hi Mr Stokes,
Thank you for leaving this review. We are so pleased to hear that your experience with Hereford Audi was seamless and stress free. It is great to know that after seeing the Audi Q3 online, Charlotte got in touch quickly, understood exactly what you were looking for and made the whole process smooth from start to finish.
Your kind words about her superb service and nothing being too much trouble are very much appreciated. We are delighted that you would recommend both Charlotte and Hereford Audi.
Kind regards,
Danielle
I was guided through the purchasing…
I was guided through the purchasing process by Felix Greaves. Felix was personable, professional and communicated very well. This made the whole experience stress free.
February 13, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Hi Tracey
Thank you for your lovely feedback. We're delighted to hear that Felix guided you through the purchasing process with professionalism and great communication. It’s wonderful to know his personable approach helped make the whole experience completely stress‑free. Your comments are truly appreciated.
Kind regards
Dawn
Very patient and professional sales…
Very patient and professional sales team. Rhys is a credit to Vertu
February 6, 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Hi there,
Thank you for your great feedback. We're delighted to hear you found the sales team patient and professional, and we agree—Rhys is a real credit to Vertu. Your comments are truly appreciated.
Kind regards
Dawn
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