Amazing service, Jess and Haydn went above and beyond to make sure we had a smooth transaction. Jess was very knowledgeable, friendly, professional. We are over the moon with our new Hybrid Ford Kuga... See more
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Location
Switch locationBroomside Park, BMW, Belmont Industrial Estate, DH1 1HP Durham, County Durham, GB
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See what reviewers are saying
We’ve been looking around for a car for a couple of months and had interactions with many dealerships. This one, Vertu is by far the best of all! It was the smoothest and most comfortable exper... See more
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Great experience at BMW Durham. Dealt with Nick Mason throughout the year it took me to consider the model, the colour, the fuel type etc. He was so knowledgeable and patient and, whilst always hel... See more
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Excellent customer service from start to finish at the Durham branch, hence we ended up purchasing two new BMW cars recently. Nick helped with my husbands purchase & Gaz looked after us when it was m... See more
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Company details
About Vertu Motors - BMW Durham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Broomside Park, BMW, Belmont Industrial Estate, DH1 1HP, Durham, County Durham, United Kingdom
- 0344 659 9618
4.8
Excellent
161 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service
Fantastic customer service. Andrew Nichol (Andy) was patient, considerate and very helpful. There was no pressure to buy. Would recommend anyone to have a look at what's available there and see what they can offer.
April 7, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi George,
Thank you for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such great customer service at Vertu BMW Durham.
It’s wonderful to know that Andrew (Andy) was patient, considerate and very helpful throughout your visit, and that you felt no pressure at any stage. Your recommendation is greatly appreciated and will mean a lot to Andy and the wider team.
Thank you again for choosing Vertu Motors, and we hope to welcome you back in the future.
Kind regards,
Liza.
A big thank you to Nick and Stephen at…
A big thank you to Nick and Stephen at BMW Durham, this process was very enjoyable and extremely smooth. Great work team!
April 10, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi there,
Thank you for your lovely feedback. We're delighted to hear that Nick and Stephen at BMW Durham made the whole process so enjoyable and extremely smooth for you. Your kind words mean a lot to the team — great work indeed!
Kind regards
Dawn
Fantastic service from Gaz.
Fantastic service from Gaz on my purchase of my X1
April 9, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for your great feedback. We’re delighted to hear that Gaz provided fantastic service during your X1 purchase. I’ll be sure to pass on your kind comments to him and the team. We really appreciate you choosing us and hope you continue to enjoy your new vehicle.
Kind regards,
Keith
Recent purchase of a nearly new Peugeot 208 from Durham
I didn't actually visit the garage because of the distance involved, but the sales lady sent me a video of the car I have now purchased and taken delivery of. She was very professional, kind and friendly. She talked me through my queries.
April 5, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi there,
Thank you for taking the time to share your experience. Even without visiting the garage, it’s wonderful to hear that our sales lady was able to support you so professionally. We’re delighted that her video presentation and friendly, helpful approach gave you the confidence to purchase your new car from a distance.
It’s great to know she talked you through all your queries and made the process smooth from start to finish.
If you need anything at all going forward, we’re always here to help.
Kind regards,
Keith
Always made welcome and all friendly…
Always made welcome and all friendly ,Ali explains everthing she's so helpful
March 18, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good morning Fiona,
Thank you for your lovely review. It’s great to hear that you always feel welcome and find everyone friendly. I’m especially pleased that Ali takes the time to explain everything clearly and is always so helpful — that really does make a difference.
We appreciate you sharing your experience.
Kind regards,
Dean
Excellent service received from Vertu…
Excellent service received from Vertu BMW Durham during the purchase of my new BMW X3. Smooth efficient purchase and helped all through the process by Liam in Sales
Thanks - Regards
John S
March 20, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for your excellent review, John. I’m delighted to hear that your experience with Vertu BMW Durham was so smooth and efficient. It’s wonderful to know that Liam supported you throughout the entire process and helped make your BMW X3 purchase such a positive one. We truly appreciate your kind words.
Many thanks,
Chloe
Easy to deal with from distance
Andy was very helpful and worked with us to secure a favourable deal for an Approved Used X3. Vertu Motors BMW Durham were easy to deal with remotely and arranged video calls to talk through offers and details before we travelled up from London to view and collect the vehicle.
March 21, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi Matt,
Thank you so much for your fantastic 5‑star review! We’re delighted to hear that Andy was so helpful and worked closely with you to secure a favourable deal on your Approved Used X3. It’s great to know that the BMW Durham team made everything easy to manage remotely — arranging video calls and talking through all the details before your long journey from London.
We’re thrilled that the process felt smooth and well‑supported from start to finish. Thank you again for taking the time to share your experience, and we hope you enjoy every mile in your X3!
Kind regards,
Liza.
Excellent service from start to finish
Excellent service from start to finish
March 20, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi Robert,
Thank you for the brilliant 5‑star review. It’s great to hear you received excellent service from start to finish — the team at BMW Durham will be delighted with your feedback.
Kind regards,
Kerry
New car
Andy dealt with us, great experience, very informative, above and beyond helpful with purchasing our new car!
March 9, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi Mrs Tiffen,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you had such a great experience at Vertu BMW Durham.
It’s wonderful to know that Andy looked after you so well — being informative, supportive, and going above and beyond to assist with your new car purchase. Feedback like yours means a great deal to the whole team, and we’ll be sure to pass on your kind words to him.
If you ever need anything further, we’re always here to help. Enjoy your new BMW!
Kind regards,
Liza.
Brilliant experience buying my new…
Brilliant experience buying my new vehicle. Faultless service
March 17, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi Christopher,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you had a brilliant experience purchasing your new vehicle at Vertu BMW Durham.
It’s wonderful to know the service you received was faultless — feedback like this means a great deal to the team. We hope you’re loving your new car, and if there’s anything you need, we’re always here to help.
Kind regards,
Liza.
The Durham BMW team were brilliant
The Durham BMW team were brilliant. I felt thoroughly looked after through the whole process. The team clearly know their stuff.
March 16, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good afternoon Tony,
Thank you for taking the time to leave a review. I’m really pleased to hear how well the BMW Durham team looked after you throughout the whole process. It’s great to know you felt fully supported and that their knowledge and professionalism stood out.
We really appreciate your feedback.
Kind regards,
Dean
Every thing was made so easy for me
Every thing was made so easy for me, plus an excellent deal done with confidence and expertise by Nick. I would highly recommend this Durham Vertu branch. And I will most likely come back again.
March 16, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good afternoon Stephen,
Thank you for taking the time to leave such a positive review. I’m really pleased to hear everything felt easy and straightforward for you — that’s exactly the experience we aim to deliver. It’s great to know Nick provided an excellent deal with confidence and expertise, and that you felt well supported throughout.
Your recommendation means a lot, and it’s brilliant to hear you’d be happy to return again in the future.
Kind regards,
Dean
Great experience throughout with staff
March 13, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good afternoon Sean,
Thank you for taking the time to leave a review. I’m really pleased to hear you had a great experience throughout your visit — it’s always fantastic to know the team made things positive from start to finish.
We really appreciate your feedback.
Kind regards,
Dean
from the moment I entered vertu car…
from the moment I entered vertu car sales room I was put at ease with a friendly welcome, and a no pressure attitude of the sales staff. once I decided which car I'd like to own I was then assigned a wonderful salesperson to help me through the stages of the sale. top marks to Kieran my assigned sales assistant
March 13, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi Ronald,
Thank you for your fantastic 5‑star review. We’re delighted to hear that you felt at ease from the moment you entered the showroom, and that our team provided a friendly, no‑pressure experience. It’s wonderful to know that once you chose your car, Kieran supported you throughout the process and made the journey smooth and enjoyable.
We truly appreciate your kind words and the time you’ve taken to share your experience. Wishing you many happy miles in your new vehicle.
Kind regards,
Liza
An overall great experience
An overall great experience, Jon kept me updated at all times and replied to any query straightaway. Made buying a car very easy and straightforward
March 13, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi there,
Thank you for your excellent 5‑star review. We’re so pleased to hear that you had a great experience at BMW Durham. It’s fantastic to know that Jon kept you fully updated throughout the process and was quick to answer any queries — making your car‑buying experience easy and straightforward is exactly what we aim for.
We truly appreciate your feedback and hope you enjoy your new car!
Kind regards,
Liza
Looks Great with Fantastic Tech
Purchased my new Mini Aceman EV from Vertu Durham.
The whole process was made easy by salesman Tom Sutton.
The car looks great and has fantastic tech.
Definitely recommend car and company.
March 2, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good afternoon,
Thank you for your review. I’m really pleased to hear how easy Tom made the whole process for you when purchasing your new MINI Aceman EV from Vertu Durham. It’s great to know you’re happy with how the car looks and that you’re enjoying all the fantastic tech it offers.
Really glad to hear you’d recommend both the car and the company.
Kind regards,
Dean
From the moment we walked in we felt…
From the moment we walked in we felt like we where being looked after.Nick listened to what I needed in a car and helped us so much.very friendly, very helpful and had time for us.The full experience was excellent and going to pick our car up was so exciting. Nick greeted us and went through everything with us ,asked us if we had any questions. We then went to see our car ,the car was covered up ,I thought this was such a nice touch .We are so pleased with our car and so pleased with our experience. Thank you
February 21, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good afternoon Nicola,
Thank you for sharing such a lovely and detailed review. I’m really pleased to hear how well you were looked after from the moment you arrived, and that Nick took the time to listen, support you and make the whole experience enjoyable.
It’s great to hear how exciting collection day was for you both, and the car being covered is a touch many customers really appreciate — I’m glad it made the moment even more special. Knowing you’re so happy with both your car and the overall experience is wonderful.
Kind regards,
Dean
The whole procedure was conducted very…
The whole procedure was conducted very professionally, in particular Nick Mason was outstanding in the way he looked after me
March 6, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for your feedback. We're pleased to hear that the whole process was handled professionally and that Nick Mason provided outstanding care throughout your experience. We’ll make sure your kind words are passed on to him.
Kind regards,
Matthew
Reply from Vertu Motors - BMW Durham
Thank you for your wonderful feedback. I’m really pleased to hear that you received excellent service and that you would highly recommend us. Your support means a great deal, and we truly appreciate you taking the time to share your experience.
Kind regards,
Matthew
Aqib was superb throughout the whole…
Aqib was superb throughout the whole purchasing process. Every step explained and all questions answered expertly, definitely recommend!
March 1, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for your great review. We’re delighted to hear that Aqib was superb throughout the whole purchasing process, explaining every step clearly and answering all your questions with expertise. We really appreciate your recommendation.
Kind regards,
Keith
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