Amazing service, Jess and Haydn went above and beyond to make sure we had a smooth transaction. Jess was very knowledgeable, friendly, professional. We are over the moon with our new Hybrid Ford Kuga... See more
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Location
Switch locationBroomside Park, BMW, Belmont Industrial Estate, DH1 1HP Durham, County Durham, GB
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See what reviewers are saying
We’ve been looking around for a car for a couple of months and had interactions with many dealerships. This one, Vertu is by far the best of all! It was the smoothest and most comfortable exper... See more
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Excellent customer service from start to finish at the Durham branch, hence we ended up purchasing two new BMW cars recently. Nick helped with my husbands purchase & Gaz looked after us when it was m... See more
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Great experience at BMW Durham. Dealt with Nick Mason throughout the year it took me to consider the model, the colour, the fuel type etc. He was so knowledgeable and patient and, whilst always hel... See more
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Company details
About Vertu Motors - BMW Durham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Broomside Park, BMW, Belmont Industrial Estate, DH1 1HP, Durham, County Durham, United Kingdom
- 0344 659 9618
4.8
Excellent
162 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Reply from Vertu Motors - BMW Durham
Thank you for your wonderful feedback. I’m really pleased to hear that you received excellent service and that you would highly recommend us. Your support means a great deal, and we truly appreciate you taking the time to share your experience.
Kind regards,
Matthew
Aqib was superb throughout the whole…
Aqib was superb throughout the whole purchasing process. Every step explained and all questions answered expertly, definitely recommend!
March 1, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for your great review. We’re delighted to hear that Aqib was superb throughout the whole purchasing process, explaining every step clearly and answering all your questions with expertise. We really appreciate your recommendation.
Kind regards,
Keith
Andrew was helpful and professional…
Andrew was helpful and professional through the process of buying the new car.
March 2, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi David,
Thank you so much for your excellent 5‑star review! We’re really pleased to hear that Andrew was helpful and professional throughout your new car purchase. Your feedback means a great deal to the team at Vertu BMW Durham.
Thank you for taking the time to share your experience.
Kind regards,
Liza
Great sales team
Great sales team. I spoke to Tom Sutton, extremely friendly, helpful and knowledgeable about the vehicles. Everything as handled to my liking. Can highly recommend.
March 1, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi Mrs Wood,
Thank you so much for your fantastic 5‑star review! We’re delighted to hear that you had such a positive experience with the sales team at Vertu BMW Durham. It’s wonderful to know that Tom Sutton was friendly, helpful and knowledgeable, and that everything was handled just the way you liked.
We truly appreciate your recommendation — it means a great deal to the whole team.
Kind regards,
Liza
The service got from ford durham was excellent as always.
The service got from ford durham was brilliant as always. Sue, the sales rep was very kind and helpful The car is good as we have been with Ford Durham more than 10 years.
March 2, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi Sutera,
Thank you for the brilliant 5‑star review. It’s wonderful to hear you’ve consistently received such great service from Ford Durham over the years. Sue will be especially pleased to know you found her so kind and helpful, and that you’re happy with your car once again.
Kind regards,
Kerry
Excellent customer service
Huge thank you to Chris Banks who helped and advised throughout the purchase of my new car. Excellent customer service. That was tailored for my needs. Handover/collection was lovely. 😊
February 3, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for your lovely review! It’s great to hear that Chris Banks supported you so well throughout your new car purchase. We're delighted his advice, tailored service, and the handover experience all made the process so positive for you. 😊
Kind regards, Keith
Many thanks for an excellent service
Many thanks for an excellent service; in particular to Megan, who manged to process both of our issues, which were just out of warranty, with BMW at no cost (only a small labour charge) - again excellent service.
February 25, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Many thanks for an excellent service; in particular to Megan, who manged to process both of our issues, which were just out of warranty, with BMW at no cost (only a small labour charge) - again excellent service.
Great all around experience
Great all around experience, salesman Mike wasn't pushy or giving me the hard sell. Upon collection day the car was waiting within the centre and unveiled as if it was brand new.
February 12, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for sharing your experience with us. I’m so pleased to hear that your visit was such a positive one, and that Mike made the process feel relaxed and pressure‑free. It’s great to know the handover felt special too — we love making collection day memorable.
Many thanks,
Chloe
The sales team were friendly and made…
The sales team were friendly and made the process so easy from start to finish.
February 20, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good afternoon Brian,
Thank you for your review. It’s great to hear that our sales team were friendly and made the whole process easy from start to finish.
If you need anything else, we’re always here to help.
Kind regards, Dean
Great salesman Thomas
Great salesman Thomas. He was so knowledgeable and did not come across as anything other than polite, friendly and very competent.
February 20, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for your lovely feedback. We’re delighted to hear that Thomas made such a positive impression with his knowledge, professionalism and friendly approach. It’s great to know you felt so well looked after.
Many thanks,
Chloe
Excellent all staff were helpful…
Excellent all staff were helpful nothing was a trouble at all . Sam our contact explained in full all details relating to the car.
February 20, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good afternoon Mrs Marshall,
Thank you for taking the time to leave your review. I’m really pleased to hear that your experience was excellent and that all the staff were helpful throughout. It’s great to know Sam took the time to explain everything clearly and ensured you had all the information you needed about your new car.
If there’s anything you need going forward, we’re always here to help.
Kind regards,
Dean
Really helpful and friendly staff
Really helpful and friendly staff, we were kept up to date throughout the process and always had any questions answered promptly.
February 17, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good afternoon,
Thank you for sharing your feedback. I’m really pleased to hear that the team were helpful, friendly, and kept you fully updated throughout the process. It’s great to know your questions were always answered promptly too.
Kind regards,
Dean
Amazing customer service from start to…
Amazing customer service from start to finish so happy with our new car. Kieran was fab getting us the best deal. Will recommend this garage and will definitely return.
February 13, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi Denise
Thank you for your amazing feedback. We're delighted to hear you’re so happy with your new car and that the customer service was excellent from start to finish. It’s fantastic to know that Kieran was fab in getting you the best deal. We truly appreciate your recommendation and would be thrilled to welcome you back in the future.
Kind regards
Dawn
Reply from Vertu Motors - BMW Durham
Thank you for taking the time to leave this lovely review. We’re so pleased to hear you received excellent service and found our team friendly throughout your visit. Your kind words mean a great deal to us.
Many thanks,
Chloe
Great experience from start to finish
Great experience from start to finish - Jack Hardy our sales rep was very helpful
February 6, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for the great feedback. We're delighted to hear you had a positive experience from start to finish, and that Jack Hardy was so helpful throughout your visit. Your comments are really appreciated.
Kind regards
Dawn
Excellent service from sales staff
February 4, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for your feedback. We're really pleased to hear that you received excellent service from our sales team. Your comments are truly appreciated and will be shared with the staff.
Kind regards,
Matthew
My wife wanted to go back to driving a…
My wife wanted to go back to driving a mini and therefore we went to look at a racing green mini at Vertu Mini in Durham. Christian our sales advisor was amazing in every way. The communication from the very start was outstanding and the process of part exchanging her car was seamless. Christian also informed us that should we have any issues with the car in the future then he would always be available to assist. Thank you Christian and thank you. Vertu Mini 🙏🏼
February 2, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for sharing such a thoughtful review. It’s wonderful to hear how much your wife was looking forward to returning to a MINI, and I’m delighted that the team at Vertu MINI Durham helped make that experience special.
Christian will be thrilled to know his communication, support, and guidance made the process seamless for you both. His commitment to being there should you ever need assistance in the future really reflects the level of care he strives to provide.
Thank you again for choosing Vertu MINI and for taking the time to share your experience.
Kind regards,
Matthew.
Amazing Experience
Recently purchased a vehicle from this dealership and it was a great, easy experience.
Salesperson Jon Cain was very helpful and professional.
January 30, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good morning, Thank you for taking the time to share your feedback. We’re really pleased to hear that your vehicle purchase was such a great and easy experience. It’s wonderful to know that Jon Cain looked after you with his helpful and professional approach — he’ll be delighted to hear your comments.
We truly appreciate your review and hope you enjoy your new car. Kind regards, Kerry
Excellent service from all the staff at Vertu Durham
From start to finish we were looked after. Special thanks to Andy Nichols, who guided us through the process of looking for and buying our brand new car.
January 28, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Excellence Achieved
Excellent friendly and professional service from my first enquiry to the handover of the vehicles keys. I was made to feel a valued client, and this is by far the finest Dealership I have purchased a vehicle from. Special thanks to Sales Executive, Andrew Nichols who went above and beyond during the sales process. I would strongly recommend Vertu BMW Durham.
January 26, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
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