Brilliant customer care and service. Very supportive and very helpful sales guy in Mike at Ford Durham. He made the process so easy and explained everything throughout. Will definitely recommend this... See more
Company replied
Location
Switch locationBroomside Park, BMW, Belmont Industrial Estate, DH1 1HP Durham, County Durham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent customer service from start to finish at the Durham branch, hence we ended up purchasing two new BMW cars recently. Nick helped with my husbands purchase & Gaz looked after us when it was m... See more
Company replied
We’ve used VERTU BMW for 18 years, and bought 8 cars from them, and their standard of excellence and customer focus continues unparalleled. Jon Caine was everything one could hope for when purchasing... See more
Company replied
I can’t recommend Vertu Honda Durham enough! I just picked up my new car and the experience was seamless from start to finish. Stephen was fantastic—professional, polite, and incredibly knowledgeable.... See more
Company replied
Company details
About Vertu Motors - BMW Durham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Broomside Park, BMW, Belmont Industrial Estate, DH1 1HP, Durham, County Durham, United Kingdom
- 0344 659 9618
4.8
Excellent
130 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unparalleled service and customer focus
We’ve used VERTU BMW for 18 years, and bought 8 cars from them, and their standard of excellence and customer focus continues unparalleled. Jon Caine was everything one could hope for when purchasing a new car: personable, customer focused, and professional. If you want a first class service from a dedicated team, from Will the manager, to the administration staff, then Vertu BMW is the company for you. Unreservedly recommended and ⭐️⭐️⭐️⭐️⭐️
May 8, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for your loyalty over the past 18 years — it means so much to us. We’re delighted to hear Jon, Will and the whole team continue to deliver the high standard of service you expect. Your recommendation and five-star review are truly appreciated.
Many thanks,
Chloe
Brilliant customer care and service
Brilliant customer care and service. Very supportive and very helpful sales guy in Mike at Ford Durham. He made the process so easy and explained everything throughout. Will definitely recommend this place and will definitely be back.
May 8, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Dear Brian,
Thank you for your great feedback. We’re pleased to hear Mike made the process easy and provided such helpful support throughout.
Kind regards,
Danielle
Great customer service
Very quick and efficient process. The salesman that dealt with me was great throughout the whole process. Can’t thank Nick enough.
April 26, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good afternoon Alex,
Thank you for your review. It’s great to hear the process was quick and efficient, and that Nick was so supportive throughout. Your thanks will mean a lot to him.
Kind regards,
Dean
Durham Vertu Garage
Jon from Durham Vertu garage was extremely helpful whilst choosing my car. There was no sales pressure ,Jon provided space to think clearly about my choice and ask questions. He made the process easy and straight forward.
April 26, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi Gillian
Thank you for your lovely feedback. We're delighted to hear that Jon at Vertu Durham was so helpful during your car‑buying journey. It’s great to know you felt no sales pressure and were given the time and space to think through your options and ask questions. We’re pleased Jon was able to make the process easy and straightforward for you.
Your comments are truly appreciated.
Kind regards
Dawn
BMW Durham - Excellent sales team
Excellent customer service from start to finish at the Durham branch, hence we ended up purchasing two new BMW cars recently. Nick helped with my husbands purchase & Gaz looked after us when it was my turn. Will the sales manager kept me fully informed once car was on site so collection could be arranged.
Very positive experience.
April 18, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good morning Claire,
Thank you for sharing your experience with us. It’s great to hear that the team at BMW Durham provided excellent service from start to finish, and that Nick and Gaz both looked after you so well with each purchase. I’m also pleased Will kept you fully informed so collection could be easily arranged. Congratulations on your two new BMWs, and thank you for choosing us.
Kind regards,
Dean
he was very welcoming very nice help me…
he was very welcoming very nice help me out no problem picking the new car up and showing me how to switch my app over to the new car
April 24, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for your feedback. We’re pleased to hear that you were made to feel very welcome and that the team member was happy to help when collecting your new car, including taking the time to show you how to transfer and use the app. It’s great to know everything was handled smoothly and without any issues.
Kind regards,
Matthew
Love my new car
Helpful staff who were able to sort out any problems that arose
April 20, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Dear Susan,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you found the team helpful and that they were able to resolve any issues that arose during your visit.
Providing supportive and effective customer service is very important to us, so your comments are greatly appreciated and will be shared with the team at BMW Durham. Thank you again for choosing us.
Kind regards,
Liza
Fantastic service
I had a fantastic experience purchasing my car. Liam was incredibly helpful, professional, and made the whole process smooth and stress-free.
I’m really pleased with both the car and the excellent service I received—highly recommended!
April 17, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi there,
Thank you for the fantastic review. Great to hear you had such a smooth, stress‑free experience and that Liam was so helpful and professional throughout. Delighted you’re pleased with both the car and the service.
Kind regards,
Kerry
Truly Exceptional Customer Service
I can’t recommend Vertu Honda Durham enough! I just picked up my new car and the experience was seamless from start to finish. Stephen was fantastic—professional, polite, and incredibly knowledgeable. He kept me updated every step of the way, which made the whole process stress-free. Truly exceptional customer service!
April 17, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi there,
Thank you for the fantastic review. Brilliant to hear your experience at Vertu Honda Durham was seamless from start to finish, and that Stephen took such great care of you with his professional, polite and knowledgeable approach. Being kept updated throughout really does make the whole process stress‑free.
Truly exceptional feedback — he’ll be delighted.
Kind regards,
Kerry
Fantastic customer service
Fantastic customer service. Andrew Nichol (Andy) was patient, considerate and very helpful. There was no pressure to buy. Would recommend anyone to have a look at what's available there and see what they can offer.
April 7, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi George,
Thank you for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such great customer service at Vertu BMW Durham.
It’s wonderful to know that Andrew (Andy) was patient, considerate and very helpful throughout your visit, and that you felt no pressure at any stage. Your recommendation is greatly appreciated and will mean a lot to Andy and the wider team.
Thank you again for choosing Vertu Motors, and we hope to welcome you back in the future.
Kind regards,
Liza.
A big thank you to Nick and Stephen at…
A big thank you to Nick and Stephen at BMW Durham, this process was very enjoyable and extremely smooth. Great work team!
April 10, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi there,
Thank you for your lovely feedback. We're delighted to hear that Nick and Stephen at BMW Durham made the whole process so enjoyable and extremely smooth for you. Your kind words mean a lot to the team — great work indeed!
Kind regards
Dawn
Fantastic service from Gaz.
Fantastic service from Gaz on my purchase of my X1
April 9, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for your great feedback. We’re delighted to hear that Gaz provided fantastic service during your X1 purchase. I’ll be sure to pass on your kind comments to him and the team. We really appreciate you choosing us and hope you continue to enjoy your new vehicle.
Kind regards,
Keith
Recent purchase of a nearly new Peugeot 208 from Durham
I didn't actually visit the garage because of the distance involved, but the sales lady sent me a video of the car I have now purchased and taken delivery of. She was very professional, kind and friendly. She talked me through my queries.
April 5, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi there,
Thank you for taking the time to share your experience. Even without visiting the garage, it’s wonderful to hear that our sales lady was able to support you so professionally. We’re delighted that her video presentation and friendly, helpful approach gave you the confidence to purchase your new car from a distance.
It’s great to know she talked you through all your queries and made the process smooth from start to finish.
If you need anything at all going forward, we’re always here to help.
Kind regards,
Keith
Always made welcome and all friendly…
Always made welcome and all friendly ,Ali explains everthing she's so helpful
March 18, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good morning Fiona,
Thank you for your lovely review. It’s great to hear that you always feel welcome and find everyone friendly. I’m especially pleased that Ali takes the time to explain everything clearly and is always so helpful — that really does make a difference.
We appreciate you sharing your experience.
Kind regards,
Dean
Excellent service received from Vertu…
Excellent service received from Vertu BMW Durham during the purchase of my new BMW X3. Smooth efficient purchase and helped all through the process by Liam in Sales
Thanks - Regards
John S
March 20, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for your excellent review, John. I’m delighted to hear that your experience with Vertu BMW Durham was so smooth and efficient. It’s wonderful to know that Liam supported you throughout the entire process and helped make your BMW X3 purchase such a positive one. We truly appreciate your kind words.
Many thanks,
Chloe
Easy to deal with from distance
Andy was very helpful and worked with us to secure a favourable deal for an Approved Used X3. Vertu Motors BMW Durham were easy to deal with remotely and arranged video calls to talk through offers and details before we travelled up from London to view and collect the vehicle.
March 21, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi Matt,
Thank you so much for your fantastic 5‑star review! We’re delighted to hear that Andy was so helpful and worked closely with you to secure a favourable deal on your Approved Used X3. It’s great to know that the BMW Durham team made everything easy to manage remotely — arranging video calls and talking through all the details before your long journey from London.
We’re thrilled that the process felt smooth and well‑supported from start to finish. Thank you again for taking the time to share your experience, and we hope you enjoy every mile in your X3!
Kind regards,
Liza.
Excellent service from start to finish
Excellent service from start to finish
March 20, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi Robert,
Thank you for the brilliant 5‑star review. It’s great to hear you received excellent service from start to finish — the team at BMW Durham will be delighted with your feedback.
Kind regards,
Kerry
New car
Andy dealt with us, great experience, very informative, above and beyond helpful with purchasing our new car!
March 9, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi Mrs Tiffen,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you had such a great experience at Vertu BMW Durham.
It’s wonderful to know that Andy looked after you so well — being informative, supportive, and going above and beyond to assist with your new car purchase. Feedback like yours means a great deal to the whole team, and we’ll be sure to pass on your kind words to him.
If you ever need anything further, we’re always here to help. Enjoy your new BMW!
Kind regards,
Liza.
Brilliant experience buying my new…
Brilliant experience buying my new vehicle. Faultless service
March 17, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Hi Christopher,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you had a brilliant experience purchasing your new vehicle at Vertu BMW Durham.
It’s wonderful to know the service you received was faultless — feedback like this means a great deal to the team. We hope you’re loving your new car, and if there’s anything you need, we’re always here to help.
Kind regards,
Liza.
The Durham BMW team were brilliant
The Durham BMW team were brilliant. I felt thoroughly looked after through the whole process. The team clearly know their stuff.
March 16, 2026
Unprompted review
Reply from Vertu Motors - BMW Durham
Good afternoon Tony,
Thank you for taking the time to leave a review. I’m really pleased to hear how well the BMW Durham team looked after you throughout the whole process. It’s great to know you felt fully supported and that their knowledge and professionalism stood out.
We really appreciate your feedback.
Kind regards,
Dean
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.