Top level service from everyone we delt with at Vertu Exeter. Professional and helpful, without being pushy. Took time to understand what my needs were from a car & very knowledgable in helping me m... See more
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Location
Switch locationMatford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD Exeter, Devon, GB
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See what reviewers are saying
Buying a new car nowadays is a whole new experience. The purchase is paperless which can cause confusion with older clients. Vertu ought to keep this in mind! Generally the staff were pleasant and... See more
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Excellent and smooth sales experience from start to end. Extremely friendly and attentive sales team, providing great service helping customers to find what they are looking for. In my case there was... See more
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We recently purchased a car from Vertu BMW Exeter and had a genuinely excellent experience from start to finish. Sean, who looked after us, made the whole process feel straightforward and enjoyabl... See more
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Company details
About Vertu Motors - BMW Exeter
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Matford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD, Exeter, Devon, United Kingdom
- 0330 012 2325
4.9
Excellent
333 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Nice experience
The whole process of purchasing my Mini was a pleasure from the first contact with the sales person, Charlotte, to the hand over. Friendly and professional service.
February 17, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi James,
Thank you for leaving this review. We are so pleased to hear that purchasing your MINI was such a pleasure from start to finish. It is great to know that Charlotte looked after you so well and that you received friendly and professional service throughout.
Your feedback is very much appreciated.
Kind regards,
Danielle
Friendly efficient salesman
Friendly efficient salesman. Knew his job. Disappointed that all documents were by email. I like hard copies however the salesman printed them for us. Documents were a little confusing. I am in a wheelchair and there was no dropped curb near the main entrance door.
February 13, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi there,
Thank you for your feedback. We're really pleased to hear that you found your salesman friendly, efficient, and clearly knowledgeable — it’s great to know you felt well supported throughout the process. We’re also glad he was able to print your documents when you mentioned your preference for hard copies.
We’re sorry to hear that the emailed documents felt a little confusing, and we appreciate you highlighting this — clear paperwork is an important part of the experience, and your comments will be passed on to help improve this.
Thank you as well for raising the issue regarding wheelchair access at the main entrance. The lack of a dropped kerb is a valuable and important point, and feedback like yours helps ensure we continue working towards a more accessible and inclusive environment for all customers.
Your review is truly appreciated.
Kind regards
Dawn
Adam Hallums talked to us pensioners…
Adam Hallums talked to us pensioners very sympathetically and with understanding. He was patient and answered our questions with clarity. He guided us through the process and with no pushiness. An excellent member of your staff. The other members we encountered, Leah and Emma, were also excellent to deal with.
February 13, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi William
Thank you for your wonderful feedback. We're delighted to hear that Adam Hallums supported you with such patience, understanding, and clarity throughout the process. It’s lovely to know you felt listened to and never pressured — Adam is indeed an excellent member of our team.
We also really appreciate your kind words about Leah and Emma. We're pleased to hear they were just as helpful and pleasant to deal with during your visit.
Your comments mean a great deal to us.
Kind regards
Dawn
Jacob made the whole buying experience…
Jacob made the whole buying experience straight forward, from original enquiry to purchase & then handover. Would definitely recommend.
February 10, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Stuart
Thank you for your great feedback. We're delighted to hear that Jacob made the whole buying experience straightforward from your initial enquiry right through to purchase and handover. We really appreciate your recommendation.
Kind regards
Dawn
UNRELIABLE NONE AFTER SALES SERVICE STANDARD
1: it has taken 6 weeks to get an appointment this was for an alarm of check camera. We took up offer of service and MOT 2: They have not fixed it another visit requires. This means another six week wait as they need the car for two days! It is the earliest than can provide a courtesy car. So they took our money first. They said they could do all in one day!! REALLY THEY COULD HAVE DONE THE CAMERA WARRANTY FIRST NOT LEAVE TO LATE AFTERNOON.
3: since taking over county garage they lost electo technician who can test electronic faults. This has been the case for 4 months minimum. This related to Barnstaple Renault. So our trip is a 90mile return trip to Exeter.
5: I have had had 4 renaults over the years NEVER AGAIN
January 21, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Dear Mr McConnachie Thank you very much for taking the time to review your visit to us at Vertu Motors Exeter. We are very sorry to hear about your experience. This most certainly is not the level of service we expect to deliver. Please accept my apologies for this. If you should wish to discuss further please do not hesitate to call on 01392 822 555. Regards Kirk Broome General Manager
Fantastic service from Vertu@exeter
Fantastic service from Vertu@exeter, especially Sean in the used cars department could not have been more helpful in my purchase
Thank you
February 5, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon, Thank you for your brilliant 5‑star review, Adrian. We’re delighted to hear you received fantastic service and that Sean was so helpful throughout your purchase. Your feedback means a lot to the team here at BMW Exeter.
Kind regards,
Kerry
From start to Finnish Harry O Keefe at…
From start to Finnish Harry O Keefe at VERTU Honda Exeter was excellent. He made the whole service quick, easy and very friendly.
Many thanks
February 5, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon, Hamish,
Thank you for taking the time to share your feedback. I’m really pleased to hear that Harry O’Keefe provided excellent service from start to finish. It’s great to know the whole process felt quick, easy, and friendly — exactly the experience we aim to deliver.
Many thanks again for your review.
Kind regards,
Dean
I bought my BMW from BMW Used Cars
I bought my BMW from BMW Used Cars, Marsh Barton, Exeter. The service was truly excellent on every level! Jack Hodge totally read my needs and I wound up with a car that is perfect for me. He went over and above to deliver a stellar customer experience & crafted an overall excellent package as part of the deal. He is highly professional, personable and certainly went the extra mile - or miles, to ensure that every aspect of buying a car was properly addressed, and that the final deal was tailor-made. Superb! Similarly, Matthew Levick could not have been more helpful or accommodating throughout. He gave me a brilliant tutorial on all the features of my newly acquired car. They both made the hand over of the car a stand-out experience! I am highly confident that the after-sales service is going to be first rate too. Huge thanks!
February 4, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good morning, Rosie,
Thank you for taking the time to leave such a detailed and wonderful review. I’m delighted to hear that Jack provided you with an excellent experience and took the time to fully understand your needs, ensuring you drove away in a BMW that’s absolutely right for you. It’s fantastic to know he went above and beyond to deliver a tailored deal and a truly standout customer journey.
I’m also pleased to hear that Matthew made the handover special and supported you with a clear and helpful walkthrough of all your new car’s features. It’s great to know both Jack and Matthew made the experience memorable from start to finish.
Your confidence in our after‑sales service means a lot, and we’ll continue to be here for anything you need going forward.
Thank you again for your kind words — enjoy every moment in your new BMW!
Kind regards,
Dean
Motobility customer
Being a Motobility customer im always pre worried about how im going to be treated but my Gosh Charlotte gave me the best handover i have ever had. Charlotte reassures, is professional at all times and geniunely cares its incredibly. I also met a sales manager who was equally absolutely lovely. I wont be going anywhere else in the future!! Thankyou so much Vertu Exeter !!!
February 1, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for sharing such lovely feedback. I’m delighted to hear that Charlotte gave you the best handover you’ve ever had and made you feel completely reassured and cared for. It’s great to know the sales manager also made a positive impression. We truly appreciate your trust and your kind words about Vertu Exeter.
Kind regards,
Keith
New 5 series 520i
This is the fourth BMW I have purchased through Vertu Exeter. Richard Perrett went out of his way to ensure that all my requirements for my new car were met. He went above and beyond finding me exactly what I wanted. He only suggested extra products/services which we relevant to my needs. His knowledge of the BMW range is amazing.
January 28, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for taking the time to share your experience. It’s fantastic to hear that this is your fourth BMW purchased through Vertu Exeter, and I’m delighted that Richard once again provided such exceptional support. Knowing that he took the time to understand your requirements, sourced exactly what you were looking for, and offered only relevant products and services is greatly appreciated. His knowledge of the BMW range is something we’re very proud of, and your feedback reflects that perfectly.
Thank you again for your continued trust.
Kind regards,
Matthew
Charlotte
Charlotte, from placing the order, to the delay, to the Finnish, Charlotte made it effortless, I felt as though I was her only customer!
January 31, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you so much for your kind words! We are so happy to hear that Charlotte was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
cooperation was excellent
January 30, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
Excellent service from Pete and Gary…
Excellent service from Pete and Gary from start to finish, Exeter Land Rover team are all very helpful and professional
January 27, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Vertu Hyundai Exeter
I was kept up to date throughout the purchase of my Hyundai. Great experience.
January 15, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
Exellent customer service
Exellent customer service. Found the car I was looking for, very pleased thank you.
January 23, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Friendly and informative service from…
Friendly and informative service from Peter in Exeter.
January 23, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Ben really pitched it right friendly
Ben really pitched it right friendly , informative helpful , done a thorough handover of the car . Fantastic service from start to finish .
January 22, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Susan. Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Have just traded in my BMW for a new…
Have just traded in my BMW for a new one. Very impressed with the friendly, professional and helpful service provided at all stages, both from the sales person who looked after me and the manager
January 20, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you, Sara, for your wonderful 5‑star review. We’re delighted to hear that trading in your BMW for a new one was such a positive experience. It’s great to know you were impressed by the friendly, professional and helpful service from both your sales advisor and the manager throughout every stage of the process. Your feedback means a great deal to the team at Vertu BMW Exeter, and we hope you enjoy your new car. Kind regards, Kerry
Dani was fabulous
Dani was fabulous. She was attentive and listened to our needs and wants. Nothing was too much trouble and she made us feel like valued customers
January 16, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you so much for your kind words! We are so happy to hear that Dani was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
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