Top level service from everyone we delt with at Vertu Exeter. Professional and helpful, without being pushy. Took time to understand what my needs were from a car & very knowledgable in helping me m... See more
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Location
Switch locationMatford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD Exeter, Devon, GB
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Buying a new car nowadays is a whole new experience. The purchase is paperless which can cause confusion with older clients. Vertu ought to keep this in mind! Generally the staff were pleasant and... See more
Company replied
Easy to deal with and great staff also Sean morris the salesman was very attentive and explained everything in great detail and guided me through the whole process. Also very quick turnaround
Company replied
Excellent and smooth sales experience from start to end. Extremely friendly and attentive sales team, providing great service helping customers to find what they are looking for. In my case there was... See more
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Company details
About Vertu Motors - BMW Exeter
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Matford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD, Exeter, Devon, United Kingdom
- 0330 012 2325
4.9
Excellent
334 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dani was fabulous
Dani was fabulous. She was attentive and listened to our needs and wants. Nothing was too much trouble and she made us feel like valued customers
January 16, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you so much for your kind words! We are so happy to hear that Dani was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
The personnel are extremely helpful, patient and knowledgeable.
We were introduced to our salesman Graham and he was very helpful from the start. He ensured we understood all the buttons and gizmos the car had and was very patient with us. It was a lot to take in but he was very thorough and gave us lots of reassurance.
January 14, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Julie. Thank you so much for your kind words! We are so happy to hear that Graham was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Andy made the experience fantastic.
Andy made the experience fantastic and hassle free.
He's knowledgeable, professional amd very personable.
10 out of 10.
Would highly recommend.
January 13, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Paul couldn’t have been more helpful
Paul couldn’t have been more helpful. He was patient and answered all my questions both during the purchase process and when I picked up the car
January 8, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Bought our first Honda from Vertu Honda…
Bought our first Honda from Vertu Honda Exeter. Shannon was extremely helpful and pleasant with dealing with us. Nothing was too much trouble. Would definitely highly recommend.
December 30, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Very good service & always very helpful…
Very good service & always very helpful with good customer support
December 30, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good morning. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Great dealership to deal with
Great interaction throughout the entire process. Got exactly what we wanted. Great dealership to deal with
December 27, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Excellent experience from our original…
Excellent experience from our original inquiry through to driving away a few weeks later in my new Mini Countryman!
Charlotte @ Mini Exeter is utterly delightful, incredibly knowledgeable, and wonderfully helpful and not to mention patient!
December 17, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good morning.
Thank you so much for your kind words! We are so happy to hear that Charlotte was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
5 Star Service Highly recommend 👌 Steve…
5 Star Service Highly recommend 👌 Steve was great everything ran smoothly from start to finish.
We are absolutely Made up with our new vehicle Thankyou so much:)
December 22, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Excellent service
Excellent service from choosing our new Mini to picking it up. Very thorough handover on collecting the car and Charlotte was excellent. Overall a really good experience with Vertu.
December 18, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
sharon good sales person car in stock…
sharon good sales person car in stock no waiting all good
December 16, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you so much for your kind words! We are so happy to hear that Sharon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Very good service
The salesperson I dealt with was very helpful and kept me up to date every step of the way with my new car purchase. There were some initial problems before I took delivery, but the whole team, from the receptionist to the sales manager, were extremely attentive and eager to go the extra mile so I was happy.
December 16, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Wasn’t pushed into buying
Wasn’t pushed into buying. Given clear info about options.
Good knowledge of products
Found best price options
Follow up and arrangements prompt
Given lots of times to familiarise me with the car
December 8, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Amazing service from start to finish!
Amazing service from start to finish!
I had an absolutely fantastic experience with Sharon Jarman during the entire car-buying process. From A to Z, Sharon was exceptionally helpful, professional and truly went the extra mile. Her communication was excellent, she explained everything clearly, and made the whole process smooth, stress-free and even enjoyable!
Sharon’s friendly energy, knowledge and dedication are truly outstanding. I couldn’t have asked for better service. Highly recommended — thank you, Sharon! 🚗✨
Ps.Thanks for fantastic Christmas prezent
December 9, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Krzysztof. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Sharon and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean
Amazing service and attention to detail…
Amazing service and attention to detail from start to finish. Good communication from ordering our new car to collection from the garage. Thorough hand over and everything just how it should have been. Great experience.
December 6, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
Bought my first Electric car from…
Bought my first Electric car from Renault Vertu Exeter. Salesman Steve was super helpful and efficient right from my test drive through to completing handover of my Renault 5 which I am delighted with.
The only disappointment is that a week after completing my purchase the government decided to increase the grant on the model I bought from £1500 to £3,750 - if you can persuade the government to pay me back the difference I will be even more impressed
November 29, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you so much for your kind words! We are so happy to hear that Steve was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
First rate experience from start to finish.
From the moment I arrived at Vertu, I was made to feel welcomed and valued. The sales person was absolutely fantastic: explaining all my options clearly and quickly understanding my driving requirements. Communication and updates were excellent as was the handover of the car. A first rate experience from start to finish. I will miss the personnel at Vertu.
December 6, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
The car we eventually bought was the…
The car we eventually bought was the outcome of a very comprehensive effort in considering our specific needs from start to finish. We were given plenty of guidance and opportunities to help us choose and it was very important for them to know that we had got the car we wanted.
On our visits to the premises we were always made very welcome in a warm and friendly way by all.
It has been a pleasure to deal with this company.
November 29, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Nice easy process
Nice easy process, fantastic staff, everything taken care of.
November 28, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
I love my new car
I love my new car. Everything went well except for one little thing but I had ordered a white car but they forgot to put the order in but because of that they then gave me a a colour free of charge so I now have a grey car but I love the Dacia Sandro it’s a brilliant car and the Renault virtue garage I got it from are very good
November 29, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
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