Top level service from everyone we delt with at Vertu Exeter. Professional and helpful, without being pushy. Took time to understand what my needs were from a car & very knowledgable in helping me m... See more
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Location
Switch locationMatford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD Exeter, Devon, GB
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Buying a new car nowadays is a whole new experience. The purchase is paperless which can cause confusion with older clients. Vertu ought to keep this in mind! Generally the staff were pleasant and... See more
Company replied
Excellent and smooth sales experience from start to end. Extremely friendly and attentive sales team, providing great service helping customers to find what they are looking for. In my case there was... See more
Company replied
Easy to deal with and great staff also Sean morris the salesman was very attentive and explained everything in great detail and guided me through the whole process. Also very quick turnaround
Company replied
Company details
About Vertu Motors - BMW Exeter
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Matford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD, Exeter, Devon, United Kingdom
- 0330 012 2325
4.9
Excellent
335 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Very pleased to have dealt with Vertu…
Very pleased to have dealt with Vertu JLR Exeter. No hard sell, polite team of people and spent time helping us.
October 16, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Anthony Pullen and the team were…
Anthony Pullen and the team were extremely helpful and made the experience of purchasing a new car at a difficult time for Jaguar Land Rover run smoothly.
October 15, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
All the staff were very professional.
All the staff were very polite, helpful and professional. We encountered an IT issue, which was beyond their control, during my car purchase. Everyone endeavoured to resolve the issue as quickly as possible whilst keeping me informed at all stages. Extremely good customer services. The vehicle was prepared to the highest standard and the handover was very thorough. Highly recommend a visit when you're looking for your next car.
October 13, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
10/10 recommendation
Couldn’t recommend Sean Morris enough. He continuously made sure he updated me every step of the way and made it hassle free to work around my working hours.
October 13, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good morning Ibrahim. Thank you so much for your kind words! We are so happy to hear that Sean was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
so helpful and friendly
Sean was so helpful and friendly, he made the whole experience of buying the car so clear and easy. Great attention to detail.
October 11, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you so much for your kind words! We are so happy to hear that Sean was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
I recently dealt with Anthony Pullen at…
I recently dealt with Anthony Pullen at Vertu Exeter and the service was absolutely outstanding. From start to finish, everything was handled with the highest level of professionalism. Anthony made the whole process smooth and stress-free, and his friendly, knowledgeable approach gave me complete confidence. I honestly cannot fault the service I received and will definitely be returning to Vertu in the future. Highly recommend!
October 7, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Rich. Thank you very much for leaving us a review. Customer feedback is extremely important to us. You have left your review for BMW Exeter. I believe Anthony is located at Land Rover Exeter. We kindly request if you could please leave a review for Vertu Land Rover Exeter so that Anthony receives the credit he deserves. Many thanks. Dean
Excellent service from Vertu BMW Exeter…
Excellent service from Vertu BMW Exeter and particularly sales executive Jack Payne. Finding the right new car, at a good price, a good trade in value, and a seamless process from start to handover, was all part of the customer focused service. Highly recommended for anyone thinking of a new BMW.
September 25, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Clive. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Jack and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean
I preordered a dacia bigster 1.8 hybrid…
I preordered a dacia bigster 1.8 hybrid journey back in may, and it was ready for collection today. I am as amazed by the car as I am the service I received. My sales executive steve wells was really great through the process, and went the extra mile to ensure I was happy with every aspect of the handover, and spend time with me showing me the cars vast array of advanced systems and features. He has been wonderful throughout, keeping me updated with progress of the order, and clearly and concisely explaining each and every aspect.
October 7, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good morning, Lee. Thank you very much for leaving us a review. Customer feedback is extremely important to us. Could we please ask you to update the dealership on your review to the correct dealership so we can send your review over to them. Many thanks, Danielle
Excellent job and quality repair
Excellent job and quality repair.
Very good regular communications and they overcame spares shortage problems in the market which delayed overall repair time.
September 23, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
They look after me all the way very…
They look after me all the way very much appreciated all the help and information they gave me
September 25, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good morning Paul. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Friendly professional service
Will Leonard made my buying experience pleasurable at Vertu Exeter. He was friendly and professional. The whole team were very friendly and made us feel valued. I would definitely recommend them.
September 29, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Buying a new csr
Excellent service I did not feel rushed into buying my car. The salesman was very helpful & knowledgeable.
September 26, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good morning. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Smooth Hand Over
Warm welcome to the showroom. Lovely friendly staff.
Throughout the process, everything explained in detail by Richard Perrett.
Overall a good experience.
September 29, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
The service was excellent
The service was excellent. Harrison was very helpful not only regarding the car but in assisting with my phone.
September 29, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon. Thank you so much for your kind words! We are so happy to hear that Harrison was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Both Dani & Amy were extremely helpful
Both Dani & Amy were extremely helpful, friendly & most importantly, professional in their dealings with us throughout the purchase procedure & should my next purchase be with Vertu, I would hope to seek out their services
September 30, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good morning William. Thank you so much for your kind words! You have left your review against BMW Exeter. If possible, could we kindly ask that you leave your review against our Vertu Renault Exeter so that Dani and Ami receive the recognition they deserve? Kind regards, Dean
New Mini Cooper
I received my new car from sales specialist Charlotte she was amazing and super enthusiastic, always helpful to answer all my questions and helping me set up my new car would always recommend mini
September 29, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you so much for your kind words! We are so happy to hear that Charlotte was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Perfect
I looked at a JCW a while ago and the figures didn't add up. The man I spoke to at the time Curtis said he would keep me in mind and if and when the figures added up he would contact. He duly did this someone keeping their word means a lot. The process started and Charlotte dealt with the whole process, she is superb, personable and helpful. The whole process was smooth and an enjoyable experience. Nothing is too much trouble even when dealing with a Techno Phoebe like me. I have bought cars off the company for years from BMW M Cars and for the last years Mini. In their old Guise and also now VERTU. I would recommend to anybody. Thank you VERTU Exeter.
September 27, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you so much for your kind words! We are so happy to hear that Curtis was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Friendly team here at Exeter BMW
Friendly team here at Exeter BMW. Good choice of stock. Adam was extremely knowledgeable and handled my trade in and purchase seamlessly.
September 22, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you so much for your kind words! We are so happy to hear that Adam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
They went the extra mile, by collecting me from the main station, plus understanding I had a 200 mile journey home, they exceeded the initial £30 Fuel by filling the petrol tank up.
Right from the outset, I was able to deal with the same person from start to finish Ben Pascal, and a couple of times when there was difficulty between my bank and the dealership, his manager Nicola? Spoke to me at least twice on the phone, and then introduced herself whilst I was finishing the paperwork. ( I have always been bad at remembering names of people and places).
September 26, 2025
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you so much for your kind words! We are so happy to hear that Ben and Nicola was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
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