Vertu Motors - BMW Sunderland Reviews 

Good sales service

Staff were great as always. Very helpful and thorough. Helped me find the right car for me.

After taken my bmw x6 in for a recall of both airbags and a new body control module which failed. After collecting the car I found that driving the car the rear view camera wasn't working, the PDC wasn't working and the rear hatch did not open, bearing in mind all these issue's were working before the car went in. Also after I got the car back I noticed a crack in the wing around the headlight about an inch long, also my running boards aluminium were covered in oily boot marks and one of the foot slip grommets was missing the running boards were only three month old which I replaced myself.
After talking to the staff ( who I must say were very nice and have no complaints about there service ) I was told to bring the car back.
After having the car for three weeks I called and was told bmw was going to do a free software update then to be told bmw will not honour the update because the car has pattern parts on After they took my £1,250 for the repair and new key
The only pattern parts on the x6 to my knowledge is LED bulbs.
Then after driving my car home it started to rain and yes you guessed it the wipers didn't work driving my car in the dark with no wipers is not acceptable from a bmw dealer.
Very very disappointed with vertu bmw for the shoddy workmanship the damage to my car in there presence and not resolving the issues that were fine before I took the car in to vertu.
I have booked my x6 in to an auto electrician on the 15th December to get these issues resolved that vertu bmw boldon Sunderland should have resolved.i will wait and see what the independent auto electrician says before I take this further to the motor trader ombudsman and other parties.

Fantastic service from Paul Thompson . Very friendly and I left with a big smile on my face & nice new car thanks again x

First time buying a car on line. The team were so helpful and made the whole process easy and hassle free. No pressured sales and the car was delivered within a few days.

Excellent service from Paul Martin

The sales executive (Josh Winter) sourced the exact Mini Clubman that I required - he was very helpful and professional - so courteous and nothing was too much trouble - he went above & beyond in all respects and I will always look to him for help when I next need to change my car

Great service from Olly & Jeff - Good people to deal with and they look after you. A pleasure to do business with you. :)

Excellent service from Paul Martin at Vertu mini Sunderland very helpful and courteous this is my third mini from there can recommend

Jordon was very helpful and made every effort to help us

Absolutely amazing service from Paul Thompson at BMW Sunderland live my new car it’s amazing and Paul even came in on his day of for me to take delivery as it’s the only day I could go

My experience was great from start to finish I would recommend to friends if they were interested in buying a car to go to Vertu motets also the staff are very friendly and Kathryn was dealing whith me answering all my questions she had alot of time for me showing me around car great experience thanks

Everything from the first call to take delivery of the car 1 week later thanks to Paul Thompson at Sunderland

BMW sales
Nicki the salesman was genuine and excellent at explaining everything fully. That’s why I always deal with Vertu

Very helpful and informative salesman in Olly nothing was too much trouble for him. He made us feel very welcome and comfortable. He showed us how everything works and set up all the informent details on the screen. Couldn’t ask for more. Well done Olly and the team at Vertu Sunderland.

Kyle Archer the sales person that sold us our new car , was so helpful from organising three number plate changes , giving great service and really good advice on the car that would best meet our needs .

I am extremely happy with Vertu BMW Sunderland and very happy to recommend them to my family, friends and colleagues. This is my third purchase from this garage and my experience was as good as the first. The best I’ve ever had when buying a car, excellent is an understatement. From start to finish, where the relevant staff, Chris Davies, (primary sales executive), Martin Grimes (financial advisor) and Greg Cathrae (sales manager) made me feel extremely confident in the process as they guided me through the best financial deal appropriate to my needs. My primary contact was with Chris Davies who was assisted by Martin Grimes the financial advisor. Chris was very attentive and listened carefully to ensure he delivered the best deal for me that satisfied all of my requirements. The financial documents were issued accurately, timely and securely, which again offered me a high degree of confidence in the process. Chris then followed this up by provided all aftercare assistance. Greg Cathrea, oversaw the process to ensure i was happy with the deal and any concerns i may have either now or in the future. He offered his contact details if I needed any assistance.

It didn’t feel like the usual sales pitch experience you get from most garages, it felt like they truly cared about making sure I found the car that i was looking for and that the deal we agreed was right for me and my personal circumstances.

If you are considering the purchase of a BMW, new or second hand, definitely definitely get in touch with Vertu BMW at Sunderland. Chris is my man, but the whole team are top drawer and wont let you down. I love my new M3 Touring, it doesn’t get any better!

Professional service from start to finish.

Excellent to deal with and Olly went above and beyond, definitely recommended

Very friendly team who made sure we got the car we wanted. We lived hours away so I’m thankful that they offered to deliver the car to our door. Thanks goes to Nicki and his manager who helped us with financing, and a lovely gentlemen ( sorry didn’t catch his name!) who drove our car for nearly 6 hours so we didn’t have to. Thank you team, we love our new addition!