Vertu Motors - BMW Teesside Reviews 

Excellent customer service

Sales assistant very helpful and friendly. Supported me though the whole process. Assistant me in the financial side of things. On delivery of the car he showed me around the car and all it's functional parts . Well done Honda.

Very professional service with excellent customer service.
We worked together & came away with a deal that suited me with one years warranty AA coverage!!

Very pleased with the service we received. Special mention to Emma who went above & beyond to help us. Very professional throughout.

Nick was helpful but not pushy, good to deal with and knowledgeable.

We where looked after by Jess Read from the Teesside branch, she was very polite, knowledgeable, and kept us updated at all times, we would certainly recommend BMW Teesside for your car and Jess to look after you.

I came along to support my partner in buying a replacement car and ended up changing mine as well a week later. Great site at Teesside, clean, good selection of new and used vehicles, along with friendly and courteous staff. A particular mention for Sean, our salesman. What a gent. Always smiling, even when things got tough, and I asked alot of tricky questions. Nothing was too much trouble for him. His communication was exceptional. His knowledge was very good. The most important was that he wasn't pushy like some can be. If he didn't know an answer he would find out. Proper old fashioned customer service from a young man. My faith restored in car sales. A true asset to this dealership. Thank you Sean for making us feel welcome and giving us a fabulous experience. It wouldn't have been the same without you.

Very helpful and attentive. Received all the information clearly and I’m very happy with the car.

Luke was great and the service all round was excellent. All the staff were super helpful throughout the whole experience. The car is fantastic and exactly what we asked for. Couldn’t have had a smoother, better experience.

Jess the salesperson was just so warm and friendly, she instantly put us at ease. There was no pushy sales talk, just an interest in what I wanted and honesty in what was available. My springer spaniel Alfie was also made to feel very welcome at the garage. I drove away a couple of days later in my new BMW, I’m thrilled.

Spoke with Richard and Nick, both extremely helpful and friendly. Answered all questions we had.

We had the pleasure of dealing with Samantha Charnock recently throughout the purchase of my Mini Cooper. Sam was very friendly, helpful, informative and knowledgeable, guiding me right through the purchase of my new car. Overall a great service & I love my new Mini. Great choice, so thank-you so much.

BMW staff went above and beyond throughout the process. James in particular provided an excellent customer service experience.

Salesman Nick Jimson knows his job, he reads and treats his customer with great care and attention. I never felt under pressure at any time, as a customer you are understood and really valued

I visited to buy a used e-power Qashqai. During the test drive Fin was very knowledgeable about the car and its features and was able to answer any questions I had. I was able to part exchange my 11 year old Qashqai which I used to purchase some extended warranty. The whole process was quick and effortless and they were able to have the car ready to drive away the next afternoon.

I have dealt with quite a few car showrooms over the years - this was probably the best service so far. They were efficient, did what they said they would, at all times helpful and friendly and admitted mistakes.

Came to vertu Bmw teeside to have a look for my first car, was greeted by Dean and from the very first second he was excellent. Made me and girlfriend feel very comfortable and tried to get me the best deal possible for the car I wanted. Overall great service and will definitely be back in the future.

I had a great experience james the sales rep was brilliant explained everything clearly answered any questions I had no all staff were very polite and helpful communication was excellentI was kept up to date on on when my car would arrive and when I could pick it up very easy yo deal with and didnt feel any pressure great people to deal and would recommend them to everyone.

Nick was super helpful, patient when explaining different functions and generally a helpful guy. Peter (manager) also came over to see everything was ok. Love my new hybrid juke!

Hand on heart Vertu BMW Teeside is by far the best dealership I have experienced. Whilst looking for a new Range Rover I popped over to see Vertu because of the awful customer service I had by RR and was blown away! I was greeted instantly by Sean who had a huge smile and simply asked if I needed some help. No pushy slimy sales pitch. No insincere communication just a genuinely nice chap willing to answer some questions. I still wanted a RR but I didn’t want to return to either of the two dealerships and had an open mind talking to Sean about an X3. His professionalism, friendliness, knowledge and honest approach won me over. He took me on test drives, he found potential cars but nothing was quite right. Until it was. Sean didn’t quit, he looked around after I left and sent me a vehicle he thought I might be interested in even though I had not mentioned this colour. It was fantastic! He had built such a rapport with me he identified a possible candidate that I would’ve missed. I travelled to another dealership to test drive it, twice. I refused point blank to deal with anybody other than Sean at Teeside. He is so helpful, takes his time because he cares and answers every question or finds out. He made me feel special and looked after which is exactly what I wanted. On top of this my OH was so impressed he started looking at cars and he too will only deal with Sean. I did meet the rest of his team and they too are absolutely brilliant but for this household, only Sean will do. We have dealt with a few of the big dealerships all over the country. None come close to the service at Vertu BMW Teeside! Exceptional in all areas!