The whole experience of purchasing my car of choice was very enjoyable and hassle free. Sean took care of us and made us very welcome, he was extremely friendly and helpful. His knowledge about the ca... See more
Company replied
Location
Switch locationConcorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB Stockton-on-Tees, County Durham, GB
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See what reviewers are saying
Having going to the showroom just to view the cars and get some ideas of what we might like we were approached by a lovely male called Ethan. It was his first day with BMW Preston Farm. He was very fr... See more
Company replied
Purchased a nearly new BMW X3 from Teesside BMW. Dealt with Sean who had a great knowledge of the car and its features. He made sure the car was prepared at short notice for collection. He also provid... See more
Company replied
Just purchased an approved used BMW 840i Coupe from Vertu Teesside. Love the car already and the service from Max Harman and Sales Manager Lee was excellent. I wouldn't hesitate to recommend them.
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Company details
About Vertu Motors - BMW Teesside
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Concorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB, Stockton-on-Tees, County Durham, United Kingdom
- 0330 012 3571
4.8
Excellent
227 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Vertu BMW Teeside - Exceptional Service
Hand on heart Vertu BMW Teeside is by far the best dealership I have experienced. Whilst looking for a new Range Rover I popped over to see Vertu because of the awful customer service I had by RR and was blown away! I was greeted instantly by Sean who had a huge smile and simply asked if I needed some help. No pushy slimy sales pitch. No insincere communication just a genuinely nice chap willing to answer some questions. I still wanted a RR but I didn’t want to return to either of the two dealerships and had an open mind talking to Sean about an X3. His professionalism, friendliness, knowledge and honest approach won me over. He took me on test drives, he found potential cars but nothing was quite right. Until it was. Sean didn’t quit, he looked around after I left and sent me a vehicle he thought I might be interested in even though I had not mentioned this colour. It was fantastic! He had built such a rapport with me he identified a possible candidate that I would’ve missed. I travelled to another dealership to test drive it, twice. I refused point blank to deal with anybody other than Sean at Teeside. He is so helpful, takes his time because he cares and answers every question or finds out. He made me feel special and looked after which is exactly what I wanted. On top of this my OH was so impressed he started looking at cars and he too will only deal with Sean. I did meet the rest of his team and they too are absolutely brilliant but for this household, only Sean will do. We have dealt with a few of the big dealerships all over the country. None come close to the service at Vertu BMW Teeside! Exceptional in all areas!
December 5, 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Excellent service
Luke was very knowledgable about the products available to me. I felt that I got a good price for my car and for the new vehicle. All round good service with no pressure to buy.
November 22, 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Luke was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Reply from Vertu Motors - BMW Teesside
Good morning Mark. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Outstanding Customer Service
From start to finish they were a pleasure to deal with especially Sam. Great communication and we love the car.
November 26, 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Absolutely in love with my new…
Absolutely in love with my new Countryman! Thank you so much Mini Teesside and especially Zain for your help and support. If you haven’t already, get yourself to Mini Teesside.
November 26, 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Zain and the team were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
The salesman Adrian went above and…
The salesman Adrian went above and beyond what was expected. He even came out to see me when I had an issue with the new car, getting me going which was exceptional.
November 21, 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Sam was exceptional
Sam was exceptional.
Friendly, honest and reliable.
But most importantly.....the car....
Outstanding
November 19, 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Good morning Paul. Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
James Sherris was the sales…
James Sherris was the sales representative at Teesside Mini I can not thank him enough, He was absolutely brilliant I am 87 years old and not up with new technology He helped me all through the deal and helped me with motor insurance. He was fantastic a credit to Teesside mini. I have bought a lot of cars in 58 year's driving but he is the best sales representative I have ever had as I say can not thank him enough George Rowe
November 10, 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Good afternoon George. Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Great customer service
A few hiccups on the way but dealt with speedily and efficiently to a satisfactory conclusion
Sam was great and I would recommend this dealership
November 10, 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Good morning Gillian. Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
I've used vertu bmw teesside before and…
I've used vertu bmw teesside before and always had a good experience Jess read who dealt with was very friendly helpful and informative. Unfortunately on the hand over day she was unwell, so it was nice guy called Sam who did the handover. All in all a great experience
October 27, 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Jess and sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Maddie and Eddie were brilliant and…
Maddie and Eddie were brilliant and very helpful
October 24, 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Maddie and Eddie were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Staff were helpful and patient
Staff were helpful and patient. Explained everything fully
October 21, 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Reply from Vertu Motors - BMW Teesside
Good morning. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
The sales process was fragmented
The sales process was fragmented. It felt like we had to do all the chasing. When we called, we never seemed to reach the person requested, who sometimes did not call us back.
October 10, 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP2V2110 Kind regards, Liza.
Excellent customer service
James was great in listening to what we needed from a car - and then finding us one that would meet our needs perfectly.
He kept in touch throughout the process and made it stress free.
Would highly recommended.
October 17, 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
A wonderful experience with Virtu…
A wonderful experience with Virtu Teesside.
Thoroughly professional and customer focused throughout.
Sam as my direct sales executive was as good as it gets, he left no stone unturned and was always a step ahead of me with my questions. He really knows his profession so well and a delight to do business with.
Also a really nice touch and experience with the senior manager Peter Cross who shared his thanks for the business one two separate occasions. That’s a first for me. Well don’t Vidtu Teesside.
The staff throughout are still friendly and top drawer thank you all.
Andrew
October 13, 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Good morning Andrew. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy the level of service that you received from Peter and the team. We hope to see you again soon. Happy motoring, Dean
Vertu Stockton were great
Eddy and Maddy at Vertu Stockton were extremely professional and helpful. They answered all my questions and walked me through the process.
I am very pleased with my new car.
September 29, 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Good morning, Brbara. Thank you so much for your kind words! We are so happy to hear that Eddy and Maddy were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Was treated with respect did not rush…
Was treated with respect did not rush me explained everything exceptional young man who sold me the car.
October 3, 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Good morning, Anne. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
A good experience
The whole experience was one to remember in a good way the team looked after me from the start and Sam went above and beyond
October 6, 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Very satisfied with the whole process…
Very satisfied with the whole process from start to finish. Nothing was too much trouble and everything was explained in detail. Very happy with my new vehicle.
October 6, 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Good morning, Karin. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
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