Purchased an X2 from here earlier this year. From the start to end, Neil was very helpful and provided good customer service. Was really happy with the service and would definitely recommend!
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I have been going around dealerships for the past 3 weeks, finally went to vertu BMW York yesterday and picked up a 420i , the sales team is amazing, very helpful. Especially benjamin who was extre... See more
Company replied
From initial contact and choosing my new BMW, through the ordering process and collection of the vehicle on 3rd June 2026, Andrew L has provided the most professional experience. He is very knowledgab... See more
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Collected my new BMW X3 M Sport Pro from Vertu BMW York. Had a wonderful experience during both the purchase and collection on Friday 29 May. Many thanks to Adrian Cox Business Manager and Tim Green... See more
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Company details
About Vertu Motors - BMW York
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Clifton Moor Gate, BMW, YO30 4WR, York, North Yorkshire, United Kingdom
- 0330 012 2300
4.8
Excellent
185 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchased an X2 from here earlier this…
Purchased an X2 from here earlier this year. From the start to end, Neil was very helpful and provided good customer service. Was really happy with the service and would definitely recommend!
January 3, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for your kind feedback.
We’re delighted to hear that you had a great experience purchasing your X2 and that Neil provided helpful and attentive service from start to finish. It’s always our aim to make the process as smooth and enjoyable as possible.
Your recommendation means a lot to us, and we’re so pleased you were happy with the service you received.
We hope you continue to enjoy your car and look forward to welcoming you again in the future.
Kind regards,
Keith
Love my new car Tim did an unreal job
Love my new car Tim did an unreal job - York BMW
June 17, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good afternoon Oskar,
Thanks for your great feedback, it’s fantastic to hear you’re loving your new car and that Tim made the experience such a positive one.
Kind regards,
Dean
New car from Vertu BMW York
From initial contact and choosing my new BMW, through the ordering process and collection of the vehicle on 3rd June 2026, Andrew L has provided the most professional experience. He is very knowledgable, articulate, always available to help and provided a really personal experience. I wouldn't hesitate to ask for Andrew when selecting my next car in the future. He is a credit to the dealership. Thanks!
June 3, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for sharing such a brilliant review. It’s wonderful to hear how professionally Andrew supported you from first contact right through to collection. His knowledge, clear communication and personal approach clearly made the whole experience stand out. Your confidence in returning to him for your next car says everything — he’ll be delighted to hear your praise, and he truly is a credit to the dealership.
Many thanks,
Chloe
Jack was a pleasure to deal with
Jack was a pleasure to deal with. He is very professional, confident in his knowledge and experience while remaining relaxed and patient.
May 29, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi Geoffrey,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you had such a positive experience with Jack at Vertu BMW York.
It’s wonderful to know that he provided a professional and knowledgeable service, while maintaining a relaxed and patient approach. This is exactly the level of care we strive to deliver, and your kind feedback means a great deal to the team.
If you ever need any further assistance, we’re always here to help.
Kind regards,
Liza.
It’s a great service at Vertu BMW York
It’s a great service at Vertu BMW York, we are very happy with our new car.
June 1, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi Lyndsay,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you’re very happy with your new car and the service you received at Vertu BMW York.
Your feedback means a great deal to the team, and we’re pleased we could provide such a positive experience. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
The staff were very helpful and…
The staff were very helpful and informative. An overall excellent service.
May 28, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for your kind feedback!
We’re really pleased to hear that you found our team helpful and informative, and that your overall experience was an excellent one. Delivering clear guidance and great service is always our aim, so it’s wonderful to know this came across.
We hope to see you again in the future!
Kind regards,
Keith
I had another great experience with the…
I had another great experience with the team. Timothy Greenwood and Chris are epic.
May 25, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good afternoon Kelly,
Thank you for your feedback. It’s great to hear you had another positive experience and that Timothy and Chris made such a strong impression. It’s always encouraging to know the team continue to deliver such a high level of service.
We really appreciate you sharing your experience.
Kind regards,
Dean
It’s always a pleasure dealing with…
It’s always a pleasure dealing with mini York, Stacey has been an absolute star in finding me my perfect car
May 29, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good afternoon Donn,
Thank you for your review. It’s great to hear that Stacey helped you find your perfect car and made the experience such a positive one. We really appreciate your continued support.
Kind regards,
Dean
Collected my new BMW X3 M Sport Pro…
Collected my new BMW X3 M Sport Pro from Vertu BMW York. Had a wonderful experience during both the purchase and collection on Friday 29 May. Many thanks to Adrian Cox Business Manager and Tim Green Sales Executive for the professional way everything was conducted. Both a credit to the Dealership.
May 29, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good afternoon William,
Thank you for your review. It’s great to hear you had such a wonderful experience during both the purchase and collection of your BMW X3. Adrian and Tim will be delighted to know their professional approach made such a positive impression — they are a real credit to the team.
Kind regards,
Dean
Tim Green is very professional offering…
Tim Green is very professional offering great advice I’m
On my 3rd X5 supplied by Vertu BMM York keep up the great service
May 22, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you so much for your kind words! We are so happy to hear that Tim was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Great service as always
Great service as always. Cant fault them. Especially Tim and Chris
May 18, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Tim, Chris and the team. We hope to see you again soon. Happy motoring, Selina
Andy At Vertu Was Awesome
My experience, as ever, was phenomenal. Andy was the consummate professional at all times. A truly professional salesman who has an incredibly positive, engaging and relaxed manner that allows the process to flow smoothly. Always top drawer stuff. Oh, and I love the car...bravo all.
May 18, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you so much for your kind words! We are so happy to hear that Andy was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Simone gave excellent service…
Simone gave excellent service throughout whole process of sale. Thank you
May 15, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi there,
Thank you for your lovely feedback. We're delighted to hear that Simone provided excellent service throughout the entire sales process. Your kind words will mean a great deal to her and the team.
Kind regards
Dawn
Top Service
The service provided by Virtu is excellent, from choosing a car & right through to collection.
May 15, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi Tina,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you found the service from Vertu BMW York excellent from start to finish.
It’s great to know that your experience — from choosing your car through to collection — was such a positive one. Providing a smooth and enjoyable journey throughout is exactly what we aim for.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
I have been going around dealerships…
I have been going around dealerships for the past 3 weeks, finally went to vertu BMW York yesterday and picked up a 420i , the sales team is amazing, very helpful.
Especially benjamin who was extremely helpful, nice and kind.
They have a course for test drives which is very good, basically allows you to test car on different routes.
Best car shopping experience so far, would definitely go back again when iam due for an upgrade.
May 15, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi Yahya,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience at BMW York after visiting several dealerships.
It’s great to know that the team were so helpful and that Benjamin, in particular, made such a strong impression with his friendly and supportive approach. We’re also pleased you enjoyed the test drive experience and the opportunity to explore the car on different routes.
We really appreciate your kind feedback and your intention to return in the future—it means a lot to the team.
Kind regards,
Kerry
Reply from Vertu Motors - BMW York
Hi Mr & Mrs Clifton,
Thank you very much for taking the time to leave this lovely 5‑star review. We’re delighted to hear that you found the team at Vertu BMW York friendly, helpful and patient — and that you never felt any pressure throughout your experience.
Providing a relaxed, supportive and customer‑focused service is exactly what we aim for, so your feedback is truly appreciated by the whole team.
Thank you again for choosing Vertu Motors, and we hope to see you again in the future.
Kind regards,
Liza.
Great service from Jack kept me…
Great service from Jack kept me informed at every stage and was flexible when I wanted changes with the car deal/delivery. Test drive was definitely worth getting a feel for the car and it's merits over my old one. Honest and understanding of what I wanted from a vehicle and how I wanted to fund the purchase. Friendly and helpful service from everyone involved including the delivery driver. Would definitely recommend Vertu York as an exceptional BMW dealer.
May 2, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi Nick,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re absolutely delighted to hear about your positive experience at Vertu BMW York.
It’s great to know that Jack kept you fully informed at every stage and was flexible when you wanted to make changes to the deal and delivery — that level of transparency and adaptability is so important. We’re also pleased to hear that the test drive helped you really feel the difference compared to your previous car and supported you in making the right decision.
Your comments about Jack’s honesty, understanding of your requirements, and guidance around funding options will mean a great deal to him. It’s equally lovely to hear that everyone involved, including the delivery driver, provided friendly and helpful service throughout.
Thank you for your strong recommendation — being described as an exceptional BMW dealer is something the team will be very proud of. We wish you many happy miles ahead and look forward to welcoming you back in the future.
Kind regards,
Liza.
Staff were incredibly
Staff were incredibly, this was the first time I’ve bought a BMW and they couldn’t have been more helpful. They gave me so much information, were there to answer any questions I had and updates if the car along the journey, they made me feel so special when getting my new car and leave me now the happiest girl in the world, will definitely use again. Big shout out to Callum and Neil for helping find the perfect car
May 8, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi Lola,
Thank you so much for taking the time to leave such a wonderful 5‑star review. We’re absolutely delighted to hear what a special and memorable experience you had at Vertu BMW York.
It’s lovely to know that the team supported you so well during your first BMW purchase — providing plenty of information, answering all your questions, and keeping you updated throughout your journey. Making you feel valued and excited on collection day is exactly what we strive for, so hearing how happy you are truly means a lot to us.
Your big shout‑out to Callum and Neil will be greatly appreciated — they’ll be thrilled to know they helped you find the perfect car and played a part in making you the “happiest girl in the world”.
Thank you again for choosing Vertu Motors. We look forward to welcoming you back in the future and wish you many amazing miles ahead in your new BMW.
Kind regards,
Liza.
Clear
Clear, concise and professional. A complicated process carried off smoothly due to Cameron’s huge knowledge
May 5, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good afternoon,
Thank you for your feedback. It’s great to hear that Cameron’s knowledge helped make what could have been a complicated process feel clear, concise, and professional. We’re really pleased everything ran smoothly and that you felt well supported throughout.
Kind regards,
Dean
Helpful and genuine sales staff no…
Helpful and genuine sales staff no undue sales pressure.Modern salesshowroom Upton date technical inferstructure
April 25, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good morning Chris,
Thank you for your review. It’s great to hear you found the sales team helpful and genuine, with no undue pressure, and that you appreciated the modern showroom and up‑to‑date facilities.
Kind regards,
Dean
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