My whole experience was first class. From my arrival late just before closing one evening, I wasn’t rushed but only made to feel welcome and then I was able to come back, spend time choosing the right... See more
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All round a good experience, kept in touch throughout the purchase , making sure everything went smoothly, the chap we dealt with, Jack Foster , did a gret job for us .
Company replied
We had a great experience buying our new car Jack Foster couldn’t have done anything more. He made the experience enjoyable and so easy he also kept in touch throughout.
Company replied
Cameron who is a member of the BMW sales team in York, made this the best experience ever — no pushy tactics, just expert advice, clear pricing, and a smooth, friendly process. Amazing experience... See more
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Company details
About Vertu Motors - BMW York
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Clifton Moor Gate, BMW, YO30 4WR, York, North Yorkshire, United Kingdom
- 0330 012 2300
4.9
Excellent
207 reviews
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Replied to 96% of negative reviews
Typically replies within 24 hours
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Helpful and friendly staff
Always a friendly smile and welcome from Becky. From the day of purchase and the arrival of the car I was kept in the picture and guided along the payment process
On the day of collection she sat in the car and talked me through the technology.
That was helpful for me. Many thanks
March 17, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you, Fay, for taking the time to leave this lovely 5‑star review.
We’re delighted to hear that Becky provided such friendly and supportive service throughout your experience with BMW York. It’s great to know you were kept fully updated from purchase through to delivery, and that her guidance during the payment process was clear and helpful. We’re especially pleased that Becky was able to sit with you in the car and talk you through the technology — a personal touch that can make all the difference.
Your kind words mean a lot, and we’ll be sure to pass them on to Becky and the team.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Excellent Service from Vertu Motors York
Excellent Service from all the team at Vertu Motors - York. Carl who helped me with the process of buying a new car was superb, he went above an beyond showing understanding and extreme patience with my lack of knowledge with new technology and I couldn't have asked for more. The communication and hand over went very smoothly and I would have no hesitation in recommending Vertu Motors to anyone.
You would be in very safe and professional hands.
March 17, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you, Jeanette, for taking the time to leave such a wonderful 5‑star review.
We’re delighted to hear that you received excellent service from the entire team at Vertu BMW York. It’s especially lovely to know that Carl supported you throughout the process with such patience, understanding, and professionalism. His willingness to go above and beyond — particularly in helping you feel confident with new technology — is exactly the level of care we aim to provide.
We’re also pleased that the communication and handover were smooth and straightforward, helping make the whole experience enjoyable from start to finish. Your recommendation means a great deal, and we’re thrilled to know you felt in safe and professional hands.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza
The whole experience was smooth quick…
The whole experience was smooth quick and efficient. Rebecca Was totally outstanding. She’s so bubbly vibrant and enthusiastic which makes you want to buy a car from her. Kept me informed nearly every day. Have to say it was a good experience from start to finish. Thank you Rebecca. Sorry couldn’t find the Mini location
March 14, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good afternoon Julie,
Thank you for such a wonderful review. I’m really pleased to hear that your experience was smooth, quick and efficient from start to finish. Rebecca will be absolutely delighted to hear your feedback — her bubbly, enthusiastic approach really shines through, and it’s great to know she kept you updated nearly every day and made the whole process enjoyable.
Thank you again for taking the time to share your experience — it means a lot.
Kind regards,
Dean
Vehicle change
Jack Nelson made the entire process very easy. He was able to work with us in selecting the moat appropriate vehicle and deal. A very professional and pleasant young man indeed.
March 12, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you, John, for taking the time to leave this excellent 5‑star review.
We’re thrilled to hear that Jack Nelson made the entire process smooth and straightforward. It’s great to know he supported you in selecting the most suitable vehicle and deal, and that his professionalism and pleasant manner stood out during your experience. Your kind words mean a lot, and I’m sure Jack will be delighted to receive this feedback.
If we can assist you further in the future, please don’t hesitate to get in touch.
Kind regards,
Liza
Fabulous experience
Very helpfull, Fabulous communication and relaxed experience. Cameron made the process stress free and Mum loves her car. Would definitely recommend.
March 12, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi Julie
Thank you for your lovely feedback. We're really pleased to hear you had such a relaxed and positive experience. It’s wonderful to know that Cameron was so helpful, communicated brilliantly, and made the whole process completely stress‑free. We’re also delighted to hear your mum loves her car!
Your recommendation means a lot to us.
Kind regards
Dawn
Great experience
Clear, concise, accurate, honest communication throught. Very efficient process, all documentation, including financing handled on-line
March 13, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for sharing your feedback. We’re really pleased to hear that the communication was clear and honest throughout, and that the whole process — including the online documentation and finance — was handled efficiently. We truly appreciate you choosing us.
Many thanks,
Chloe
Useless trying to call them in the…
Useless trying to call them in the bodyshop as you can't speak to anyone.My car got smashed into and I rang to give them further info last Friday....No answer so I left a message for them to call me back....Still waiting now.....Avoid !!!
March 12, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good morning. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1LT1303 Kind regards, Kerry
Excellent service as always at Vertu…
Excellent service as always at Vertu York.
New mini is great, Becky is so helpful and brilliant at her job, prefer to travel to York rather than local Vertu
March 10, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good afternoon Lois,
Thank you for taking the time to leave your review. I’m really pleased to hear you received excellent service once again at Vertu York. It’s great to know you’re enjoying your new MINI, and that Becky’s help and professionalism made the experience so positive.
Your loyalty means a lot, and it’s lovely to hear you choose to travel to York because of the service you receive.
Kind regards,
Dean
Vertu were extremely helpful and…
Vertu were extremely helpful and informative throughout the whole process
March 4, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good morning,
Thank you for your review. We're really pleased to hear that you found the team helpful and informative throughout the process.
Kind regards,
Dean
Ben Ray was absolutely fantastic
Ben Ray was absolutely fantastic, very patient with us. Highly recommend Vertu York!
March 6, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for your kind feedback. We’re delighted to hear that Ben was so patient and supportive throughout your visit. He’ll be thrilled to know you highly recommend Vertu York.
Many thanks,
Chloe
One very happy customer!
The staff made the whole experience easy and stress free from start to finish. Andy went above and beyond to ensure I was completely satisfied with my choice and purchase. Daniel supported me with the financial side and both were available via email and telephone call to answer any questions.
March 7, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for taking the time to share your experience. We’re delighted to hear that the team made everything easy and stress‑free from start to finish. It’s great to know that Andy went above and beyond to ensure you were completely happy with your choice, and that Daniel provided clear support with the financial side. We’re also pleased that both were readily available to answer any questions along the way.
Your feedback is greatly appreciated and will be passed on to the team.
Kind regards,
Matthew
Carl our contact was helpful and very…
Carl our contact was helpful and very understanding from the get go.....just helpful. NO pressure.
Answered all our questions with great competence which instilled confidence for us to go ahead with the mini purchase.
I bought a mini cooper 5 door exclusive which I absolutely 💯 love love love the new colour and all the extras.
March 6, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good afternoon Mrs Graham,
Thank you for your wonderful review. I’m really pleased to hear how helpful and understanding Carl was from the very start, with no pressure and clear, confident answers to all your questions. It’s great to know his support helped you feel assured throughout your MINI purchase.
And congratulations on your new MINI Cooper 5‑door Exclusive — it sounds like you absolutely love it, especially the colour and all the extras, which is fantastic to hear.
Kind regards,
Dean
Good customer service for a great Mini.
This is the first time in years we’ve had good service in buying a new car! The previous times were not Vertu or Mini. Ben at York delivered what he’d said when we set off on the looking and buying process. He kept in touch with updates and during dealing with the paperwork. A great Mini collected yesterday.
March 5, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi Chris,
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that you finally experienced great service when purchasing a new car, and we’re especially pleased this happened with the team at BMW York.
It’s wonderful to know that Ben delivered on everything he promised from the start of the process and kept you well updated throughout, including during the paperwork stage. We’re thrilled that you collected a great Mini and that the whole experience was such a positive one.
We’ll make sure Ben and the team see your kind feedback — it will mean a lot to them.
Kind regards,
Liza
New Car
2nd time getting a BMW from the York branch, returned after great customer service the first time round.
Absolutely adore my new car and the salesman Tim took time to show me all the new features on my new model.
Over the moon, would highly recommend BMW and Vertu!
March 5, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi Frankie,
Thank you for taking the time to leave such a fantastic 5-star review. We’re delighted to hear that you returned to BMW York after a great first experience, and it’s wonderful to know you absolutely adore your new car. It’s great that Tim took the time to walk you through all the new features on your model — we’ll be sure to pass on your kind words to him.
We truly appreciate your recommendation and your continued trust in BMW and Vertu. Enjoy every moment in your new car!
Kind regards,
Liza
Cameron Sharpe made this purchase so enjoyable
This was the first time that I have bought a Mini but Cameron made the whole experience simple and enjoyable, from the test drive to collecting my lovely new Mini on the 1st March.
March 1, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi J Truscott,
Thank you for leaving such a lovely 5‑star review. We’re delighted to hear that your first experience buying a MINI was made simple and enjoyable by Cameron. From the test drive to collecting your new MINI on the 1st of March, it’s wonderful to know the process felt smooth and positive throughout.
We truly appreciate your feedback and hope you enjoy every moment with your lovely new MINI.
Kind regards,
Liza
Buying with confidence…
Harry in at Mini in York has kept me up to date from order to delivery. During handover everything was covered including set up of phone together with service plans.
March 2, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi John,
Thank you so much for your brilliant 5‑star review! We’re delighted to hear that Harry at MINI York kept you fully updated from order through to delivery. It’s great to know that everything was covered during handover — from setting up your phone to explaining the service plans — ensuring you drove away feeling confident and well‑informed.
Your feedback is truly appreciated by the whole team at Vertu BMW & MINI York.
Kind regards,
Liza
Highly recommend Vertu Mini
Harry @Vertu York, made the whole experience, stress free. He completely understood my requirements & took on board my specifications. Highly recommend Harry to anyone looking for a new mini, he truly is an asset to the company. We will be back when we’re ready for a newer version. Thanks again Harry
February 23, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for your fantastic feedback. We're delighted to hear that Harry made the experience stress‑free and really took the time to understand your requirements and specifications. It’s great to know he made such a positive impression — he truly is an asset to the team. We really appreciate your recommendation and look forward to welcoming you back when you're ready for your next MINI.
Kind regards, Keith
Carl Baker review
Carl Baker was absolutely fantastic and supported me throughout the process leading up to me buying my new mini. His expertise and reassurance have been so welcome and I’d not hesitate to recommend Carl and his colleagues, including his manager who was also super helpful.
February 21, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for your fantastic feedback. We’re delighted to hear that Carl was so supportive throughout the entire process of buying your new MINI. His expertise and reassurance clearly made a big difference, and it’s great to know his colleagues — including his manager — were also super helpful.
We really appreciate your recommendation and hope you enjoy every moment with your new car.
Kind regards, Keith
Excellent friendly service from day 1
Excellent friendly service from day 1. Got the best car for my mobility issues. Jess helped guide me through everything from choosing the right car to showing me how every part of the car worked before we left.
February 20, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for your wonderful feedback! We're delighted to hear you received excellent, friendly service from day one. It’s great to know Jess was able to help you choose the best car for your mobility needs and guide you through everything before you left.
We truly appreciate your kind words and hope you enjoy your new car.
Kind regards, Keith
Reply from Vertu Motors - BMW York
Thank you for your review. We're glad to hear you found the staff great and everything well organised.
Kind regards, Keith
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