My whole experience was first class. From my arrival late just before closing one evening, I wasn’t rushed but only made to feel welcome and then I was able to come back, spend time choosing the right... See more
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All round a good experience, kept in touch throughout the purchase , making sure everything went smoothly, the chap we dealt with, Jack Foster , did a gret job for us .
Company replied
We had a great experience buying our new car Jack Foster couldn’t have done anything more. He made the experience enjoyable and so easy he also kept in touch throughout.
Company replied
Cameron who is a member of the BMW sales team in York, made this the best experience ever — no pushy tactics, just expert advice, clear pricing, and a smooth, friendly process. Amazing experience... See more
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Company details
About Vertu Motors - BMW York
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Clifton Moor Gate, BMW, YO30 4WR, York, North Yorkshire, United Kingdom
- 0330 012 2300
4.9
Excellent
207 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Clear
Clear, concise and professional. A complicated process carried off smoothly due to Cameron’s huge knowledge
May 5, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good afternoon,
Thank you for your feedback. It’s great to hear that Cameron’s knowledge helped make what could have been a complicated process feel clear, concise, and professional. We’re really pleased everything ran smoothly and that you felt well supported throughout.
Kind regards,
Dean
Helpful and genuine sales staff no…
Helpful and genuine sales staff no undue sales pressure.Modern salesshowroom Upton date technical inferstructure
April 25, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good morning Chris,
Thank you for your review. It’s great to hear you found the sales team helpful and genuine, with no undue pressure, and that you appreciated the modern showroom and up‑to‑date facilities.
Kind regards,
Dean
The whole process was handled…
The whole process was handled efficiently and effectively by Jessica who explained everything in detail. An excellent knowledge of the process and very friendly to deal with.
April 29, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi Simon
Thank you for your lovely feedback. We're really pleased to hear that Jessica handled the whole process so efficiently and took the time to explain everything in detail. It’s great to know her excellent knowledge and friendly approach made the experience such a positive one for you.
Your comments are truly appreciated.
Kind regards
Dawn
Vertu York
Great experience. Neil Bowling was extremely easy to deal with and very professional.
April 23, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good afternoon Anthony,
Thank you for your feedback. I’m really pleased to hear you had a great experience and that Neil was so easy to deal with and highly professional throughout. It’s great to know he made the process a positive and straightforward one for you.
Thank you for choosing BMW York and for taking the time to share your experience.
Kind regards,
Dean
Great customer service
Great customer service. Staff knowledgeable and very helpful, especially Stacey.
April 27, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good afternoon Jacqueline,
Thank you for your review. It’s great to hear you received such knowledgeable and helpful service, and that Stacey made a positive impression.
Kind regards,
Dean
Good patient service.
They were very helpful and listened to what I wanted from a car, not pushy, and offered a deal that I was happy with.
The hand over of the car was very informative
April 27, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi Robin
Thank you for your lovely feedback. We're really pleased to hear that the team listened to what you wanted, offered helpful advice without any pressure, and secured a deal you were happy with. It’s also great to know that the handover was informative and helped you feel confident with your new car.
Your comments are truly appreciated.
Kind regards
Dawn
Reply from Vertu Motors - BMW York
Thank you for your feedback. We’re pleased to hear you found the team super helpful and really appreciate you taking the time to share your experience.
Kind regards,
Matthew
From start to finish the team at Vertu…
From start to finish the team at Vertu York have been very helpful and go out of there way to assist.
April 23, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for your feedback. We’re delighted to hear that the team at Vertu York were helpful from start to finish and went out of their way to assist you. Your kind comments are very much appreciated.
Kind regards,
Matthew
First class service.
April 22, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for your feedback. We’re delighted to hear you received first‑class service and truly appreciate you taking the time to share your experience.
Kind regards,
Matthew
Great service from the York team
Great service from the York team, very professional, highly recommend.
April 22, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Dear Customer,
Thank you for taking the time to leave your feedback. We’re delighted to hear that you received great service from the team at BMW York and that you found the experience professional throughout.
Your recommendation is very much appreciated and will be shared with the team. Thank you again for choosing BMW York.
Kind regards,
Liza
Great experience
Great experience
Car fantastic
Our sales person was new to the company young man called called
Callum who was exceptional
With every step .
April 21, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Dear Menzies Norwich,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a great experience and that you’re so pleased with your new car.
Your kind comments about Callum are very much appreciated. It’s fantastic to hear that, despite being new to the company, he provided exceptional support at every step of the process. Your feedback will be shared with Callum and the team.
Thank you again for choosing BMW York, and we hope you enjoy many happy miles ahead.
Kind regards,
Liza
I first enquired about a Mini with Carl…
I first enquired about a Mini with Carl some months ago but sadly it sold very quickly. Carl continued to search and having sent me some vehicles, which I declined, he found me my ideal car! It was at another Vertu Garage and he had it shipped over to the showroom in York. The whole sales experience was seamless; with an online call to go through paperwork and frequent updates. On Saturday, I drove up to York from Melton Mowbray and met with Carl who talked through the car purchase, discussed some additional services I could have and made me a nice coffee! The deal was done and I was introduced to my new wheels. All in all it was such a pleasant experience, there was no "hard-sell" and great communication. Carl is helpful, friendly and tenacious! If they don't have what you want, they will do their very best to find it ! Thank you Carl!!!
April 18, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Dear AMC,
Thank you for taking the time to share such a detailed and positive review. We’re delighted to hear that Carl’s persistence and dedication helped you find your ideal Mini, even after your initial enquiry and despite the first vehicle selling so quickly.
It’s great to know that the process was seamless from start to finish, with clear communication, regular updates, and the flexibility of completing paperwork online. We’re also pleased to hear that your visit to the showroom in York was relaxed and enjoyable, with no pressure and a warm welcome.
Your kind comments about Carl’s friendly, helpful and tenacious approach are very much appreciated and will be shared with the team. Thank you again for choosing BMW York — we hope you enjoy every mile in your new car.
Kind regards,
Liza
First class experience
The whole experience with the staff at York was first class. Face to face was excellent, being older however the electronic signing of paperwork was challenging.
April 17, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that your overall experience with the team at York was first class and that the face-to-face service met your expectations. Providing clear, friendly, and personal support is extremely important to us, so it’s great to know this came through.
We also really appreciate your honest comments regarding the electronic signing process. We understand that digital paperwork can be challenging, and your feedback is valuable as it helps us improve how we support customers through this part of the journey. Please be assured our team is always more than happy to take extra time or offer additional guidance whenever needed.
Thank you again for choosing us, and we hope you continue to enjoy many happy miles ahead.
Kind regards,
Keith
Super service provided
Purchased my used JCW mini through sales person Ben and he was extremely professional - thank you
April 17, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi there,
Thank you for the great review. Wonderful to hear your JCW MINI purchase went so smoothly and that Ben looked after you so professionally throughout. He’ll really appreciate the feedback.
Kind regards,
Kerry
I actually wish I could more than 5…
I actually wish I could more than 5 stars for the service and experience I received from Vertu Motors (MINI) in York. Special shout out to Cameron who was an absolute star and helped me so much when my local Mini dealer let me down disastrously. I drove over 200 miles to pick up my new car but it was definitely worth it.
Every step of the way I was given accurate and informative responses - Cameron went above and beyond to get me the car of my dreams.
This is my 6th Mini and by far this was the best experience I have had.
Thank you Vertu and Cameron !
April 14, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi there,
Thank you for the incredible 5‑star review — it’s wonderful to hear you’d give even more stars if you could.
Cameron will be absolutely thrilled with your feedback. Going above and beyond, keeping you fully informed, and helping you secure your dream Mini — especially after a disappointing experience elsewhere — really shows his dedication. Driving over 200 miles is no small thing, and we’re delighted it was worth the journey.
For this to be your sixth Mini and your best experience yet means a great deal to the whole team.
Thank you again for your trust in Vertu and in Cameron.
Kind regards,
Kerry
Great customer service from Vertu BMW…
Great customer service from Vertu BMW York. They took care of everything and the whole process from deciding on a vehicle to driving it home went so smoothly.
April 10, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for your kind feedback. We’re delighted to hear that the team at Vertu BMW York took care of everything and made the whole process from choosing your vehicle to driving it home so smooth and straightforward. Your comments are truly appreciated.
Many thanks,
Chloe
Purchase of new car
The sales staff were very helpful and knowledgeable about the mini that we purchased and made the financial decisions easy for us to understand
April 9, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for your kind review. We’re delighted to hear that our sales team were helpful and knowledgeable about the MINI you purchased, and that they made the financial options easy to understand. Ensuring our customers feel informed and confident throughout the process is very important to us, and your feedback is greatly appreciated.
Kind regards,
Keith
Excellent Service
Knowledgable staff. No pressure sales. Kept up to date with delivery/ collection times. Hassle free service
April 7, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi Claire,
Thank you for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive, hassle‑free experience at Vertu BMW York.
It’s great to know that the team were knowledgeable, provided a no‑pressure sales experience, and kept you fully updated throughout the delivery and collection process. Your feedback is really appreciated and means a lot to the team.
Thank you again for choosing Vertu Motors, and we hope you enjoy your new car.
Kind regards,
Liza.
Excellent service from the sales team
Excellent service from the sales team, in particular Andrew and Chris from the start of the sale process until thefinal delivery.
March 9, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good afternoon
Thank you for your review. I’m really pleased to hear you received such excellent service from the sales team, and that Andrew and Chris supported you so well from the very start right through to delivery. It’s great to know the whole process felt smooth and well‑handled.
Wishing you many enjoyable miles in your new BMW.
Kind regards,
Dean
A genuinely superb overall service.
A genuinely superb overall service.
I’ve been fortunate enough to buy and own several nice cars from various different dealerships around the country and sadly I’ve found that good service isn’t always guaranteed.
This was amongst the best service and experience I’ve had.
A good deal backed up with concise comms, email returns and phone calls coupled with honest chats and down to earth chat.
Despite being 3 years old my new 2022 X5 is virtually as new.
A shout out to Kallum, thank you.
Overall a 300 mile round trip to collect my new car and I’m very content. I would definitely use them again and would recommend them.
March 23, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for taking the time to share such a fantastic review. It’s wonderful to hear that your experience was amongst the best you’ve had, with clear communication, honest conversations, and a great deal to match. We’re delighted that your 2022 X5 exceeded expectations and felt virtually brand new.
Kallum will really appreciate the shout‑out—thank you for recognising his efforts. It’s great to know the 300‑mile round trip was worthwhile, and we truly appreciate your recommendation and trust.
Kind regards,
Keith
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