Steven Bill was absolutely fantastic with regarding the sale of our new Puma. Steven asked what we required in a new car and produced 2 options for us to consider. He was very informative, down- to-... See more
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Chris was so helpful for me getting my AudiA1. Super smooth process, really good at responding and just all round polite. He explained everything in detail for me without making me feel too ov... See more
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From the time that we saw the advert on line for the car, the staff couldn't have been more helpful. We visited Vertu in Gloucester, were made welcome, went for a test drive and said yes to purchasing... See more
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Alan at Vertu Gloucester provided brilliant customer service from start to finish. He was attentive throughout the whole process and made sure I was completely happy every step of the way. When I col... See more
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Company details
About Vertu Motors - BYD Gloucester
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Bristol Road, GL2 5YB, Gloucester, Gloucestershire, United Kingdom
- 0330 012 2373
4.8
Excellent
91 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Buying a new car can feel overwhelming
Buying a new car can feel overwhelming, but my experience was made genuinely straightforward thanks to Georgina. From the very beginning, she was incredibly helpful and clearly knew her stuff. What stood out most was her honesty — she didn’t just tell me what I wanted to hear, but instead gave realistic, practical advice that helped me make a well-informed decision.
Georgina kept my expectations grounded while still making the process feel exciting, which I really appreciated. She took the time to explain everything clearly and made sure I understood each step along the way. Communication was excellent throughout — I was regularly updated on progress, so I never felt left in the dark.
Overall, it was a smooth and positive experience, and I’d absolutely recommend working with Georgina if you’re looking for someone knowledgeable, transparent, and genuinely supportive when buying a car.
May 16, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you so much for your kind words! We are so happy to hear that Georgia was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Steven Bill - outstanding service from start to finish
Steven Bill was absolutely fantastic with regarding the sale of our new Puma. Steven asked what we required in a new car and produced 2 options for us to consider. He was very informative, down- to- earth, professional and engaging throughout. Steven followed up on phone calls; took the time to go through all the functions of the car and ensured I felt confident to drive the car away from the fore-court. Nothing was too much trouble. Steven made the buyer of our new car stress free and such an enjoyable experience. I would highly recommend him.
May 14, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
hted to hear that Steven Bill provided such an outstanding experience when purchasing your new Puma.
It’s wonderful to know that Steven took the time to understand exactly what you were looking for and presented options that suited your needs. His informative, down‑to‑earth, and professional approach clearly made a real difference, and we’re especially pleased that his communication and follow‑up kept everything running smoothly.
aking the time to go through all the vehicle functions and ensuring you felt confident before driving away is exactly the level of care we aim to provide, and it’s great to hear that nothing felt like too much trouble throughout.
We’re thrilled that Steven made your car‑buying journey stress‑free and enjoyable — your recommendation will mean a great deal to him and the whole team.
Enjoy your new Puma!
Sophie at BYD Gloucester was absolutely…
Sophie at BYD Gloucester was absolutely fantastic , really kind, warm, and welcoming throughout the whole process. She made the buying experience smooth, stress-free, and genuinely enjoyable. Her professionalism, patience, and excellent customer service made a huge difference. Highly recommend asking for Sophie if you’re visiting BYD Gloucester!
May 19, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Hi there,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with the team at BYD Gloucester.
It’s wonderful to know that Sophie provided such kind, warm and welcoming support throughout, making the whole process smooth, stress-free and enjoyable. Delivering professional and patient service is exactly what we aim for, so your feedback will mean a lot to her and the wider team.
We really appreciate your recommendation and thank you for taking the time to share your experience.
Kind regards,
Kerry
Really helpful staff
From the time that we saw the advert on line for the car, the staff couldn't have been more helpful. We visited Vertu in Gloucester, were made welcome, went for a test drive and said yes to purchasing the car. We might have hit a snag as we didn't have either mobile phone with us and couldn't leave the deposit. NO problem, an easy (and kind for two not very savvy tech users) option was suggested. Everything went through and we now have a new car. Thank you!
May 12, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
hank you so much for your lovely feedback. We're delighted to hear that your experience — from spotting the advert online through to collecting your new car — was so positive.
It’s great to know the team at Vertu Gloucester made you feel welcome, supported you through the test drive, and helped you confidently move forward with your purchase. We’re especially pleased that, even when you hit a small snag with not having your phones, the team found a simple and helpful solution — making the process easy and stress‑free for you.
Providing that level of flexibility and understanding is exactly what we aim for, so your kind words mean a great deal.
Congratulations on your new car, and thank you again for choosing us!
Kind regards
Dawn
Chris & Peter - The sweetest Souls on earth!
Chris was so helpful for me getting my AudiA1.
Super smooth process, really good at responding and just all round polite. He explained everything in detail for me without making me feel too overwhelmed.
Peter the delivery driver was the sweetest soul on this earth!
Thanks guys!
May 15, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Hi Chloe
Thank you for your lovely feedback. We're delighted to hear that Chris was so helpful in getting your Audi A1 and that the whole process was super smooth. It’s great to know he was responsive, polite, and took the time to explain everything clearly without making it feel overwhelming.
And what a lovely shout‑out for Peter the delivery driver too — we’ll be sure to pass that on! It’s wonderful to hear he made such a positive impression.
Thank you again — enjoy your Audi A1!
Kind regards
Dawn
Chris was understanding easy to talk…
Chris was understanding easy to talk with and made everything spot on can not fault him
May 14, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Good afternoon Christopher,
Thank you for your review. It’s great to hear that Chris was so understanding and easy to talk to, making everything run smoothly — your feedback will be really appreciated.
Kind regards,
Dean
Excellent customer service
Alan at Vertu Gloucester provided brilliant customer service from start to finish. He was attentive throughout the whole process and made sure I was completely happy every step of the way. When I collected my 2023 Renault Clio, it looked absolutely like new.
Alan took the time to explain all the gadgets and features clearly and did everything he could to make the purchase quick, smooth, and stress-free. We are thrilled with our Clio and would highly recommend Alan and the team at Gloucester.
May 9, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for taking the time to share such a wonderful review.
Alan will be delighted to hear how much you valued his attentive support throughout the entire process. It’s fantastic that he made everything clear, smooth, and stress‑free, and that your 2023 Renault Clio looked immaculate on collection. Knowing you’re thrilled with the car and felt so well looked after truly means a lot. Your recommendation of Alan and the Gloucester team is greatly appreciated.
Many thanks,
Chloe
Good Service and Responsive
good service and delivery of my byd sealion 7
May 8, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Hi CB Nelson,
Thank you for your great review. We’re really pleased to hear you’re happy with the service and the delivery of your BYD Sealion 7.
We appreciate your feedback and hope you enjoy every mile in your new car.
Thank you, Danielle
Fab customer service and looked after…
Fab customer service and looked after us so well. Thanks Harvey & Gareth!
April 29, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Good morning Sally,
Thank you for your review. It’s great to hear you received such friendly, attentive service — Harvey and Gareth will really appreciate your kind words.
Kind regards,
Dean
Great Buying Experience
Everyone at Vertu Renault Gloucester made the car buying experience simple and stress-free. Ruby in particular was always on hand to answer all my questions and made exchange day extremely straightforward. Vertu also offered a very fair part-exchange price on my old vehicle which was refreshing after other large dealerships trying to repeatedly lowball me.
April 17, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Dear Leigh,
Thank you for taking the time to share your feedback. We’re delighted to hear that your car buying experience with Vertu Renault Gloucester was simple and stress‑free.
Your kind comments about Ruby are greatly appreciated — it’s wonderful to know she was always on hand to answer your questions and made exchange day so straightforward. We’re also pleased to hear that you were happy with the part‑exchange value offered, as providing fair and transparent valuations is very important to us.
Thank you again for choosing us, and we hope you enjoy many happy miles in your new car.
Kind regards,
Liza
From start to finish
From start to finish . The customer service was great all done in professional and friendly manner.
Georgina was really helpful. Everything was explained to me in detail so no hidden surprises.
I have my car now for over two weeks and so far so good .
March 16, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Good afternoon Marek,
Thank you for taking the time to share your experience. I’m really pleased to hear everything was handled professionally and in such a friendly way. It’s great that Georgina was so helpful and made sure everything was clearly explained with no surprises along the way.
I’m glad to hear your car has been running well over the last couple of weeks too — long may that continue.
Kind regards,
Dean
No pushy sales tactics and just honest…
No pushy sales tactics and just honest open advice.
March 19, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for your kind feedback. It is great to hear that you received honest and open advice with no pressure from the team at BYD Gloucester. We really appreciate you taking the time to share your experience.
Danielle
top class dealings
February 10, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Good morning Bibin,
Thank you for your review. I’m really pleased to hear you had top‑class dealings with the team — great service is exactly what we aim to deliver every time.
Kind regards,
Dean
Efficient and professional
Efficient, professional and friendly. Great all round experience.
March 23, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for your feedback. We’re delighted to hear that you found the service efficient, professional, and friendly. It’s great to know you had such a positive all‑round experience with us.
Kind regards,
Keith
Thank-you vertu for my new car ,and…
Thank-you vertu for my new car ,and especially to Chris Harrison for making the move so seamless, he made it easy from first viewing to hand over, thanks again. From Graham and sue ,it was also a good coincidence that her initials are SL and the car registration ends SL thanks very much.
March 20, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Hi Graham and Sue,
Thank you for the fantastic 5‑star review. It’s wonderful to hear how smoothly everything went with your new car. Chris Harrison will be delighted with your comments — making the whole journey seamless from first viewing to handover is exactly what he aims for.
And what a brilliant coincidence with the SL initials matching the registration — a little extra touch to make the experience even more memorable.
Thanks again for choosing Vertu.
Kind regards,
Kerry
my car purchased
I bought my third car from virtual motors. Tyler was a salesman who help me purchase my puma was very professional very helpful and he made the whole experience trouble free. I would highly recommend Tyler to anybody who would like to purchase a car from virtual motors keep up the good work Tyler and hope to see you soon
March 16, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Good afternoon Donna
Thank you for sharing such a lovely review. It’s fantastic to hear this is your third car from Vertu Motors — your loyalty really does mean a lot.
I’m delighted to know Tyler made the whole experience smooth and trouble free for you. His professionalism and helpful approach clearly had a big impact, and I’m sure he’ll be thrilled to hear your kind words. It’s wonderful that you’d highly recommend him to others looking to purchase a car.
Thank you again for your continued trust. We hope you enjoy your Puma, and I’m sure Tyler will be pleased to see you again in the future.
Kind regards,
Dean
From Enquiry to Driving Away – Outstanding Service
I’ve just taken delivery of our new BYD Seal from Vertu BYD Gloucester and couldn’t be more pleased with the experience.
It’s exciting to drive away in a new vehicle that I genuinely feel I purchased with complete confidence. The car itself is fantastic; the build quality, technology and smooth hybrid drive really stood out from the moment I test drove it.
As BYD Auto is still relatively new to the UK market, I was initially a little unsure about making the purchase. However, after hearing a lot of positive feedback, I decided to book a test drive at my local Gloucester branch.
From the initial enquiry right through to delivery, Harvey, our sales advisor was excellent.
His knowledge of the brand and genuine enthusiasm for the vehicles really stood out. The service he provided was exceptional: never pushy, always approachable and no question was ever too much trouble for him to explain clearly.
Overall, the whole process from enquiry to driving away was smooth and professional. I would highly recommend Harvey and the team at Vertu BYD Gloucester to anyone considering a BYD.
March 10, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Good afternoon Farook,
Thank you so much for such a detailed and thoughtful review. It’s fantastic to hear how pleased you are with your new BYD Seal — it’s always exciting stepping into a brand-new vehicle, especially one that offers such impressive build quality, technology, and driving comfort.
I’m really glad Harvey was able to make the whole process feel smooth and reassuring, particularly with BYD still being relatively new to the UK market. His knowledge and enthusiasm clearly helped build your confidence, and it’s great to hear he supported you so well from your first enquiry right through to delivery — never pushy, always approachable, and happy to answer every question.
It’s also wonderful that the entire team at BYD Gloucester contributed to such a positive experience. Your recommendation means a great deal.
Thank you again for sharing your journey — I hope you enjoy every mile in your new Seal.
Kind regards,
Dean
Excellent Service & Communication
First class service from Shane ( Witts ) from the initial phone call to the repair handover. Shane went out of his way to keep us informed at all times, managed to provide an Automatic as our courtesy car.
The repair was completed on time which was essential for us.
Excellent.
Roger Day
March 5, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Good morning,
Thank you for taking the time to leave such a positive review. I’m really pleased to hear you received first-class service from Shane throughout your repair journey. It’s great to know he kept you fully updated, went the extra mile to arrange an automatic courtesy car, and ensured the repair was completed on time — especially as that was essential for you.
Your feedback means a lot, and I’ll make sure Shane and the team see your kind comments.
If there’s ever anything more we can do to support you, please don’t hesitate to get in touch.
Kind regards,
Dean
Friendly helpful salesman.
Friendly helpful salesman who explained the process and guided us through step by step to the purchase.
March 9, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Hi Alan
Thank you for your lovely feedback. We're really pleased to hear that your salesman was friendly, helpful, and took the time to explain the process clearly while guiding you step by step through your purchase. Your comments are truly appreciated.
Kind regards
Dawn
Really engaging staff who were helpful…
Really engaging staff who were helpful and filled us with confidence about the purchase we were about to make.In particular Damian and Alan
February 28, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for your great feedback. We’re delighted to hear that our team made you feel confident throughout your purchase, and it’s wonderful to know that Damian and Alan were especially helpful. We really appreciate you taking the time to share your experience.
Kind regards, Keith
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