Steven Bill was absolutely fantastic with regarding the sale of our new Puma. Steven asked what we required in a new car and produced 2 options for us to consider. He was very informative, down- to-... See more
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The staff were very friendly and welcoming, answering all my questions and going through the process step by step. Even had an unavailing in the show room. Many thanks to all involved.
Chris was so helpful for me getting my AudiA1. Super smooth process, really good at responding and just all round polite. He explained everything in detail for me without making me feel too ov... See more
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Alan at Vertu Gloucester provided brilliant customer service from start to finish. He was attentive throughout the whole process and made sure I was completely happy every step of the way. When I col... See more
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Company details
About Vertu Motors - BYD Gloucester
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Bristol Road, GL2 5YB, Gloucester, Gloucestershire, United Kingdom
- 0330 012 2373
4.8
Excellent
91 reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really engaging staff who were helpful…
Really engaging staff who were helpful and filled us with confidence about the purchase we were about to make.In particular Damian and Alan
February 28, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for your great feedback. We’re delighted to hear that our team made you feel confident throughout your purchase, and it’s wonderful to know that Damian and Alan were especially helpful. We really appreciate you taking the time to share your experience.
Kind regards, Keith
Excellent service
Our experience at Gloucester branch was 2nd to none. From the first time we met Andrew Ridgeway our salesman we knew we were in good hands. He was relentless in getting us the right deal. He gave us first class service and we wouldn't hesitate anyone looking to buy a Ford to ask for Andrew everytime.
March 7, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for sharing such wonderful feedback. We’re delighted to hear that your experience at our Gloucester branch was second to none. It’s fantastic to know Andrew made such a strong impression — his dedication to finding the right deal and providing first‑class service truly shines through. Your confidence in recommending him to others means a great deal.
Many thanks,
Chloe
From start to finish Chris made the…
From start to finish Chris made the whole process very easy. He was informative and professional-would highly recommend.
March 7, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for sharing your feedback. We’re delighted to hear that Chris made the whole process easy from start to finish, and that you found him informative and professional throughout. Your recommendation is greatly appreciated and will be passed on to him.
If there’s anything more we can help you with in the future, please feel free to get in touch.
Kind regards,
Matthew
Very easy purchase,the staff we very…
Very easy purchase,the staff we very helpful and friendly.
Georgina was amazing very helpful and knowledgeable.
March 5, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for taking the time to leave such a lovely review. I’m really pleased to hear that your purchase was straightforward and that you found the team helpful and friendly throughout. It’s fantastic to hear Georgina made such a positive impression — her knowledge and commitment to great service are things we’re very proud of.
We truly appreciate your feedback and hope you enjoy your new car.
Kind regards,
Matthew
Excellent service
Excellent service. Aaron Watkins is highly professional and courteous. He made the whole process very smooth and effortless. Very happy with my BYD SEAL U DM I. Would recommend a visit to BYD Gloucester if you are thinking of changing your car buying a new one.
January 31, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
hank you for taking the time to leave such a wonderful review. I’m delighted to hear that you received excellent service and that Aaron Watkins made the whole process smooth and effortless. His professionalism and courteous approach are fantastic to see recognised.
We’re thrilled that you’re happy with your BYD SEAL U DM‑i, and we truly appreciate your recommendation to visit BYD Gloucester for anyone considering a new car.
Kind regards,
Matthew
Helpful staff
Aaron Watkins made buying process very easy. He was very helpful. He even came to pick us at the bus station when we went to the dealership to pick our car
August 22, 2025
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for your kind review. I’m delighted to hear that Aaron made the buying process so easy and that he went the extra mile to help, even collecting you from the bus station. It’s wonderful to know his support made your experience such a positive one.
Kind regards,
Matthew
Excellent support from both Aaron and…
Excellent support from both Aaron and Gareth when purchasing our new BYD Seal - thank you.
October 1, 2025
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for your kind review. We’re delighted to hear that you received excellent support from both Aaron and Gareth during the purchase of your new BYD Seal. Your feedback is greatly appreciated, and we hope you enjoy every moment with your new car.
Kind regards,
Matthew
Sales team was great
Sales team was great. Especially Aaron. Very professional. Handover of car worked like a dream. Highly recommended.
November 6, 2025
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for your excellent review. We’re delighted to hear that you had such a positive experience with our sales team, and it’s great to know that Aaron provided a professional and supportive service throughout. We’re also pleased that the handover went smoothly for you. Your recommendation is truly appreciated.
Kind regards,
Matthew
Reply from Vertu Motors - BYD Gloucester
Hi Dan,
Thank you for your 5‑star review! We're really pleased to hear that you found the team at BYD Gloucester helpful and friendly. Providing a positive experience is something we always strive for, so your feedback is greatly appreciated.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
Liza
Love my new car 🚗
Everyone was really kind and helpful. Especially Ruby who explained the process in a way that I understood. Everyone answered any questions I had. Very good experience. Thank you. Would definitely recommend ⭐⭐⭐⭐⭐
February 27, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Hi Laura,
Thank you so much for your lovely 5‑star review. We're delighted to hear that you had such a positive experience at BYD Gloucester.
It’s wonderful to know that everyone was kind and helpful throughout your visit, and we’re especially pleased to hear that Ruby made the process clear and easy to understand. Making sure our customers feel supported and confident is really important to us, so your feedback means a lot.
We truly appreciate your recommendation and are glad we could provide an experience worthy of all five stars.
Kind regards,
Liza
I recently brought a car from Vertu in…
I recently brought a car from Vertu in Gloucester. The service Andrew provided was outstanding. He was very helpful, informative and patient. I highly recommend.
February 27, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Hi Tess,
Thank you for your wonderful 5‑star review. We're so pleased to hear that your experience at Vertu BYD Gloucester was such a positive one. It’s fantastic that Andrew provided outstanding service and supported you with helpful, informative and patient guidance throughout your purchase.
We truly appreciate your recommendation — it means a lot to the team.
Kind regards,
Liza
Where do I start
Where do I start,
Ok firstly Ruby has worked her absolute best with us,
From day one of ordering to collecting our new car everything has run smoothly
And my car even arrived for handover way before the due date
Very impressed with the whole service received
Renault Vertu are the place we go to for everything to do with cars
February 26, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for your fantastic feedback. We’re delighted to hear how smoothly everything went from the moment you placed your order to collecting your new car. It’s wonderful to know Ruby worked so hard to look after you throughout the whole process — and even better that your car arrived earlier than expected for handover.
We really appreciate your continued trust in Renault Vertu for all your motoring needs.
Kind regards, Keith
Fast and satisfactory transaction
It was great to have the car delivered to me in a week. The process was easy and quick.
February 19, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Hi NB,
Thank you for your excellent 5‑star review! We’re delighted to hear that you had such a smooth experience with BYD Gloucester. It’s great to know the process was quick and easy for you, and that your new car was delivered within just a week — that’s fantastic to hear.
We really appreciate you taking the time to share your feedback.
Kind regards,
Liza
Friendly staff very welcoming and…
Friendly staff very welcoming and explained everything
February 17, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Good afternoon Spencer,
Thank you for your kind review — I’m glad to hear our team made you feel welcome and explained everything clearly.
Kind regards,
Dean
Harvey was really helpful and explained…
Harvey was really helpful and explained our options perfectly- arranged test drive and managed to get us a great deal on a Dolphin! We will be going back next year for a larger car. Excellent and seamless process
February 13, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Hi Richard,
Thank you for leaving this review. We are so pleased to hear that Harvey was really helpful and explained all your options clearly. It is great to know he arranged your test drive and was able to get you a great deal on your Dolphin.
We are delighted that the whole process felt excellent and seamless for you, and we look forward to welcoming you back next year when you are ready for a larger car.
Kind regards,
Danielle
The staff were extremely positive and…
The staff were extremely positive and helpful, Sam made the whole experience easy and enjoyable
February 13, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Hi Roger
Thank you for your lovely feedback. We're really pleased to hear that the staff were so positive and helpful, and that Sam made the whole experience easy and enjoyable for you. Your comments are truly appreciated.
Kind regards
Dawn
How quick and efficient ford are
Adam my sales person was so polite from walking in the main door Adam made us feel so welcome and comfortable. He explained everything so well and professionally.
I would recommend anyone to go to Ford Gloucester
February 7, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for your wonderful review. I’m delighted to hear that Adam made you feel so welcome and comfortable from the moment you walked through the door. His polite and professional approach, along with the clear way he explained everything, really shines through in your feedback. We truly appreciate your recommendation for Ford Gloucester. Kind regards Keith
Painless procedure
Efficient service from well trained and knowledgeable staff
February 5, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for your feedback. I’m pleased to hear you received efficient service from our well‑trained and knowledgeable team. Your comments are very much appreciated.
Kind regards
Keith
Reply from Vertu Motors - BYD Gloucester
Good morning Terence,
Thank you for taking the time to leave your feedback.
I’m really pleased to hear that you felt well looked after during your experience. We truly appreciate you sharing your thoughts with us.
Kind regards,
Dean
Very friendly and helpful
Very friendly and helpful with getting my first car. Aaron and Georgina helped through the process.
January 31, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for sharing your experience. It’s wonderful to hear that getting your first car felt friendly and supportive, and that Aaron and Georgina were there to guide you through each step. Your feedback is truly appreciated.
Kind regards,
Matthew
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