I only went into Gloucester Vertu BYD simply to look at a BYD Seal (and see if I could get a test drive)! - I had already ordered one through a leasing company, but never physially seen one. The serv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We recently purchased a Ford Puma 123kW Electric from Bristol Street Ford, and we couldn’t be happier with both the car and the service we received. From the moment we walked into the dealership... See more
Company replied
Pressure free purchase. Great communication. I have bought several new cars over the years. The experience can be daunting with loads of pressure to buy extras and stressful negotiations. This was not... See more
Company replied
Our salesman Chris was extremely helpful and patient as we were novices to the world of electric vehicles. He guided us through the process answering all our questions in a friendly and professional m... See more
Company replied
Company details
About Vertu Motors - BYD Gloucester
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Bristol Road, GL2 5YB, Gloucester, Gloucestershire, United Kingdom
- 0330 012 2373
4.8
Excellent
107 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy and smooth process
Very easy and smooth process,
The staff were great especially Ethan, very friendly & helpful.
September 18, 2025
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Friendly and efficient
Quickly, friendly and efficient! We needed a car ASAP, and they got everything processed and delivered. Highly recommend!
September 6, 2025
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Thank you!
This was my first time buying a car on finance and Sam was so helpful and informative. He explained everything so well and was welcoming towards me every time I visited the garage. I am really pleased with my new car and I am glad I bought from this garage. Thank you!
September 1, 2025
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Outstanding experience
From initial conversations to collection of vehicle, the service provided by Conor was outstanding. He guided us through the process of purchasing and use of the vehicle technology. Nothing was too much trouble. Thank you.
August 30, 2025
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Good morning Judith. Thank you so much for your kind words! We are so happy to hear that Conor was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
New bumber fitted ect. professional…
It was a very quick and professional service I received.
August 29, 2025
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.